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Rev Age Author Path Log message Diff
6176 5031 d 17 h amit.gupta /trunk/ Contact us extended for recharge.  
6104 5035 d 1 h rajveer /trunk/ Added uncertain recharge processor task with new category.  
5909 5075 d 19 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5791 5090 d 10 h anupam.singh /trunk/ Trac # 1526
CRM ticket will now be created for orders which are at pickup stores and their return date is nearing.		  
5407 5153 d 9 h amar.kumar /trunk/ Ticket Id : #1352 #1372 #1373
Changes for
1) Adding new ticket category
2) Showing trust level while COD verification
3) Creating tickets from UserCommunication table
4) Adding dummy vm file for AddressController

Reviewed By : Anupam Singh		  
5287 5169 d 15 h amar.kumar /trunk/ Thrift changes for getting inactive agents  
5169 5182 d 20 h amar.kumar /trunk/ Thrift changes for changeAgentRole and getOpenTicketCount methods
Reviewed by Anupam Singh		  
4948 5215 d 21 h phani.kumar /trunk/ Ticket #1040 CRM ticket creation related to undelivery of order
reviewer: Rajveer		  
4793 5233 d 12 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4681 5245 d 18 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4490 5273 d 23 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4267 5319 d 1 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4241 5322 d 21 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4020 5368 d 1 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5369 d 23 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3578 5398 d 21 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5402 d 20 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3530 5405 d 19 h mandeep.dhir /trunk/ Trac#504 Making calls to userclient and crmclient async and also making transactionservice unaffected due to any failures happening inside CRMService or usercontextservice.  
3499 5409 d 21 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3405 5417 d 2 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  

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