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5909 5072 d 6 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5858 5079 d 23 h amar.kumar /trunk/Crm/src/main/ Change to show open ticket count for store Pickup category in sidebar  
5791 5086 d 22 h anupam.singh /trunk/ Trac # 1526
CRM ticket will now be created for orders which are at pickup stores and their return date is nearing.		  
5225 5172 d 5 h amar.kumar /trunk/Crm/src/main/webapp/js/ Disallowing agent to create activity with empty description  
5168 5179 d 8 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  
4793 5230 d 0 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4751 5234 d 23 h anupam.singh /trunk/Crm/src/main/ Reveiwer : Amar

Tickets created when cancellation request is raised were not visible to Outbound team as they were being assigned to admin.		  
4705 5241 d 8 h anupam.singh /trunk/Crm/src/main/webapp/js/ Handling the case where cancelReasonBox is not defined.  
4689 5241 d 12 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4681 5242 d 5 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4490 5270 d 10 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4438 5277 d 9 h anupam.singh /trunk/Crm/src/main/ Generating activity whenever a flagged payment is blocked or allowed. Doing exception handling

Reviewer : Mandeep Dhir		  
4267 5315 d 12 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4241 5319 d 9 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4164 5344 d 11 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Trac#669 Removing console log message  
4163 5344 d 11 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Trac#669 Not allowing mails with empty body to be sent.  
4142 5347 d 12 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4065 5359 d 14 h mandeep.dhir /trunk/ Trac#651 Autorefresh page, Alert confirmation in case agent tries to cancel an order.  
4020 5364 d 12 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5366 d 10 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  

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