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4065 5363 d 9 h mandeep.dhir /trunk/ Trac#651 Autorefresh page, Alert confirmation in case agent tries to cancel an order.  
4020 5368 d 8 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5370 d 5 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3711 5393 d 4 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3578 5399 d 4 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5403 d 3 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3521 5407 d 2 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Trac#511 Truncating test when no. of rows on one page in datatables change  
3499 5410 d 4 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5414 d 5 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3405 5417 d 8 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5418 d 9 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3390 5419 d 7 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5424 d 7 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3234 5432 d 6 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Added support to export data tables in various formats  
3228 5433 d 2 h mandeep.dhir /trunk/Crm/src/main/ Trac#488
- Fixes related to formatting issues
- Added links for users added in tickets view		  
3206 5434 d 9 h mandeep.dhir /trunk/ Trac#488 Added support to mail a customer from CRM as part of an activity done on a ticket  
3168 5438 d 7 h mandeep.dhir /trunk/ Trac#488 Updating the thrift file for optional fields
Made relevant changes to velocity templates to use isset* methods from thrift model objects		  
3151 5439 d 4 h mandeep.dhir /trunk/Crm/src/main/webapp/ Trac#488 Added a ajax-loading image  
3106 5440 d 6 h mandeep.dhir /trunk/ Trac#488
- Added ActivityType and remodelled ticket/activity a bit.
- Made hyperlinks to go to ticket details from activity page
- Clicking on 'Saholic URL', the header will go to home page
- Added styling over HTML tables displaying shipment updates and activities for a ticket
- Removed unnecessary columns from the UI		  
3096 5441 d 6 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Added feature to search tickets by Id  

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