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4241 5226 d 18 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4142 5254 d 21 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4065 5266 d 23 h mandeep.dhir /trunk/ Trac#651 Autorefresh page, Alert confirmation in case agent tries to cancel an order.  
4027 5271 d 19 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5271 d 21 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
3996 5278 d 22 h mandeep.dhir /trunk/ Trac#629 Minor enhancements to CRM - Adding promised delivery date  
3711 5296 d 18 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3701 5296 d 22 h mandeep.dhir /trunk/Crm/src/main/ Trac#531 Enabling SpellChecker  
3578 5302 d 17 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5306 d 17 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5310 d 16 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5313 d 18 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5317 d 19 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3405 5320 d 22 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5321 d 23 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3390 5322 d 21 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5327 d 21 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3269 5331 d 18 h mandeep.dhir /trunk/ Trac#488 Making customer "not mandatory to be a registered user" for ticket and activity creation  
3234 5335 d 20 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Added support to export data tables in various formats  
3228 5336 d 16 h mandeep.dhir /trunk/Crm/src/main/ Trac#488
- Fixes related to formatting issues
- Added links for users added in tickets view		  

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