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4065 5217 d 11 h mandeep.dhir /trunk/ Trac#651 Autorefresh page, Alert confirmation in case agent tries to cancel an order.  
4027 5222 d 7 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5222 d 10 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
3996 5229 d 11 h mandeep.dhir /trunk/ Trac#629 Minor enhancements to CRM - Adding promised delivery date  
3711 5247 d 6 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3701 5247 d 10 h mandeep.dhir /trunk/Crm/src/main/ Trac#531 Enabling SpellChecker  
3578 5253 d 6 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5257 d 5 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5261 d 4 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5264 d 6 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5268 d 7 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3405 5271 d 10 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5272 d 11 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3390 5273 d 9 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5278 d 9 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3269 5282 d 6 h mandeep.dhir /trunk/ Trac#488 Making customer "not mandatory to be a registered user" for ticket and activity creation  
3234 5286 d 8 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Added support to export data tables in various formats  
3228 5287 d 5 h mandeep.dhir /trunk/Crm/src/main/ Trac#488
- Fixes related to formatting issues
- Added links for users added in tickets view		  
3220 5288 d 4 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Trac#488 Displaying appropriate row lying on on next pages for orders  
3219 5288 d 5 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Trac#488 Displaying appropriate row lying on on next pages  

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