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4027 5368 d 0 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5368 d 3 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5370 d 0 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3998 5375 d 3 h mandeep.dhir /trunk/Crm/src/main/webapp/WEB-INF/content/ Sending response to communication email instead of login email  
3853 5388 d 23 h mandeep.dhir /trunk/ Trac#582 Truncating test when no. of rows on one page in datatables change  
3711 5392 d 23 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3578 5398 d 23 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5402 d 22 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5406 d 21 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5409 d 23 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5414 d 0 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3411 5417 d 2 h mandeep.dhir /trunk/Crm/src/main/webapp/ Trac#488 Adding a few CSS properties  
3405 5417 d 3 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5418 d 4 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3390 5419 d 2 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5424 d 2 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3269 5427 d 23 h mandeep.dhir /trunk/ Trac#488 Making customer "not mandatory to be a registered user" for ticket and activity creation  
3206 5434 d 3 h mandeep.dhir /trunk/ Trac#488 Added support to mail a customer from CRM as part of an activity done on a ticket  
3168 5438 d 2 h mandeep.dhir /trunk/ Trac#488 Updating the thrift file for optional fields
Made relevant changes to velocity templates to use isset* methods from thrift model objects		  
3106 5440 d 1 h mandeep.dhir /trunk/ Trac#488
- Added ActivityType and remodelled ticket/activity a bit.
- Made hyperlinks to go to ticket details from activity page
- Clicking on 'Saholic URL', the header will go to home page
- Added styling over HTML tables displaying shipment updates and activities for a ticket
- Removed unnecessary columns from the UI		  

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