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5909 4997 d 12 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5884 5002 d 17 h amar.kumar /trunk/Crm/src/main/ Adding restriction to viewing of Store Pickup tickets, so that it can be only viewed by Outbound team  
5858 5005 d 4 h amar.kumar /trunk/Crm/src/main/ Change to show open ticket count for store Pickup category in sidebar  
4793 5155 d 5 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4751 5160 d 5 h anupam.singh /trunk/Crm/src/main/ Reveiwer : Amar

Tickets created when cancellation request is raised were not visible to Outbound team as they were being assigned to admin.		  
4490 5195 d 16 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4267 5240 d 18 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4241 5244 d 14 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4142 5272 d 18 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4065 5284 d 20 h mandeep.dhir /trunk/ Trac#651 Autorefresh page, Alert confirmation in case agent tries to cancel an order.  
4008 5291 d 16 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3711 5314 d 15 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3578 5320 d 14 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5324 d 13 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5328 d 12 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5331 d 14 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5335 d 15 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3397 5339 d 19 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3339 5345 d 17 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3234 5353 d 17 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Added support to export data tables in various formats  

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