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7262 4637 d 18 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Adding AgentId "45" to Escalation Matrix  
7162 4661 d 13 h kshitij.sood /trunk/Crm/src/main/  
7064 4679 d 15 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added to Shrawan and Ritesh to some categories  
6960 4702 d 15 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/ Changed Ticket assignees on escalation as per Amit  
6677 4753 d 10 h amar.kumar /trunk/ Changes for Adding new TicketCategory for ON_TIME_GUARANTEE  
6667 4753 d 16 h amar.kumar /trunk/ Changing AgentId for certain types of tickets  
6647 4756 d 17 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added amit sirohi to escalation mails instead of suraj sharma.  
6543 4771 d 14 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ One more cancellation reason - "customer denied placing order on our site"  
6304 4822 d 17 h amar.kumar /trunk/ Changing Assignee in case of Failed Payment, COD-Verification and COD Verification escalation tickets (Gaurabh to Shrawan)  
5735 4914 d 17 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Changing default Assignee for COD Verification to Gaurabh  
5546 4947 d 12 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ trac # 1463
Added Manoj to Shipping and Delivery Escalation mailing list.		  
5203 4995 d 11 h amar.kumar /trunk/Crm/src/main/ Ticket Id : #1265 #1277
Reviewed by : Anupam Singh

Enhancements in Activity creation/display and ticket/activity reports.		  
4793 5049 d 6 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4689 5060 d 18 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4682 5061 d 11 h rajveer /trunk/ Removed option to cancel from OM dashboard. Changed CANCELED status to COD_VERIFICATION_FAILED. Changed REFUNDED status to CANCELLED_DUE_TO_LOW_INVENTORY.  
4681 5061 d 11 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4605 5071 d 13 h anupam.singh /trunk/Crm/src/main/ Trac # 931
Tables now display 10 rows by default. Activity and Ticket description length quadrupled to 8192 bytes.

Reviewer : Mandeep Dhir		  
4484 5092 d 16 h rajveer /trunk/ Changed the name of various order statuses.  
4452 5095 d 11 h rajveer /trunk/ Changed the name of various statuses.  
4314 5120 d 15 h anupam.singh /trunk/Crm/src/main/ Added one more cancelation reason : user wants early delivery
Reviewer : Mandeep		  

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