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6647 4757 d 14 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added amit sirohi to escalation mails instead of suraj sharma.  
6543 4772 d 11 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ One more cancellation reason - "customer denied placing order on our site"  
6304 4823 d 14 h amar.kumar /trunk/ Changing Assignee in case of Failed Payment, COD-Verification and COD Verification escalation tickets (Gaurabh to Shrawan)  
5735 4915 d 13 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Changing default Assignee for COD Verification to Gaurabh  
5546 4948 d 9 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ trac # 1463
Added Manoj to Shipping and Delivery Escalation mailing list.		  
5203 4996 d 8 h amar.kumar /trunk/Crm/src/main/ Ticket Id : #1265 #1277
Reviewed by : Anupam Singh

Enhancements in Activity creation/display and ticket/activity reports.		  
4793 5050 d 2 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4689 5061 d 14 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4682 5062 d 8 h rajveer /trunk/ Removed option to cancel from OM dashboard. Changed CANCELED status to COD_VERIFICATION_FAILED. Changed REFUNDED status to CANCELLED_DUE_TO_LOW_INVENTORY.  
4681 5062 d 8 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4605 5072 d 9 h anupam.singh /trunk/Crm/src/main/ Trac # 931
Tables now display 10 rows by default. Activity and Ticket description length quadrupled to 8192 bytes.

Reviewer : Mandeep Dhir		  
4484 5093 d 13 h rajveer /trunk/ Changed the name of various order statuses.  
4452 5096 d 7 h rajveer /trunk/ Changed the name of various statuses.  
4314 5121 d 12 h anupam.singh /trunk/Crm/src/main/ Added one more cancelation reason : user wants early delivery
Reviewer : Mandeep		  
4250 5138 d 14 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added "CUSTOMER_NOT_RESPONDING" as another possible reason for COD Cancellation.

Reviewer : Mandeep Dhir		  
4241 5139 d 11 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4216 5149 d 8 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/util/ Changed escalation matrix (with new receipients) as discussed with Suraj  
4215 5149 d 8 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/util/ Changed escalation matrix (with new receipients) as discussed with Suraj  
4206 5150 d 15 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/ Reducing activity size in case it grows beyond a limit  
4034 5184 d 4 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix. Displaying delay reason and expected shipping time.  

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