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4689 5212 d 9 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4682 5213 d 2 h rajveer /trunk/ Removed option to cancel from OM dashboard. Changed CANCELED status to COD_VERIFICATION_FAILED. Changed REFUNDED status to CANCELLED_DUE_TO_LOW_INVENTORY.  
4681 5213 d 2 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4605 5223 d 4 h anupam.singh /trunk/Crm/src/main/ Trac # 931
Tables now display 10 rows by default. Activity and Ticket description length quadrupled to 8192 bytes.

Reviewer : Mandeep Dhir		  
4484 5244 d 7 h rajveer /trunk/ Changed the name of various order statuses.  
4452 5247 d 2 h rajveer /trunk/ Changed the name of various statuses.  
4314 5272 d 6 h anupam.singh /trunk/Crm/src/main/ Added one more cancelation reason : user wants early delivery
Reviewer : Mandeep		  
4250 5289 d 8 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added "CUSTOMER_NOT_RESPONDING" as another possible reason for COD Cancellation.

Reviewer : Mandeep Dhir		  
4241 5290 d 5 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4216 5300 d 2 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/util/ Changed escalation matrix (with new receipients) as discussed with Suraj  
4215 5300 d 2 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/util/ Changed escalation matrix (with new receipients) as discussed with Suraj  
4206 5301 d 10 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/ Reducing activity size in case it grows beyond a limit  
4034 5334 d 22 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix. Displaying delay reason and expected shipping time.  
4027 5335 d 7 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5335 d 9 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
3390 5386 d 9 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5391 d 9 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3269 5395 d 6 h mandeep.dhir /trunk/ Trac#488 Making customer "not mandatory to be a registered user" for ticket and activity creation  
3206 5401 d 10 h mandeep.dhir /trunk/ Trac#488 Added support to mail a customer from CRM as part of an activity done on a ticket