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4216 5152 d 12 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/util/ Changed escalation matrix (with new receipients) as discussed with Suraj  
4215 5152 d 13 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/util/ Changed escalation matrix (with new receipients) as discussed with Suraj  
4206 5153 d 20 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/ Reducing activity size in case it grows beyond a limit  
4034 5187 d 9 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix. Displaying delay reason and expected shipping time.  
4027 5187 d 17 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5187 d 20 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
3390 5238 d 19 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5243 d 19 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3269 5247 d 16 h mandeep.dhir /trunk/ Trac#488 Making customer "not mandatory to be a registered user" for ticket and activity creation  
3206 5253 d 20 h mandeep.dhir /trunk/ Trac#488 Added support to mail a customer from CRM as part of an activity done on a ticket