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14025 4184 d 19 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Removing Shrawan Id from Escalation Matrix on 20-Feb-2015  
13438 4242 d 22 h amit.gupta /trunk/Crm/src/main/java/in/shop2020/util/  
13211 4262 d 0 h kshitij.sood /trunk/Crm/src/main/java/in/shop2020/util/  
9693 4571 d 19 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for reassign the bulk _deal category tickets on Jan-29-2014  
8610 4663 d 0 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added Shrawan and Ritesh to "Shipping & Delivery" and "Delivery Problem" escalation categories.  
8228 4695 d 23 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Removing "saholic.escalation" agent from escalation matrix.  
8126 4711 d 21 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Change agent id in CRM Escalation Matrix on Sep-11-2013  
7956 4745 d 22 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Adding refund reason "Flagged by gateway"  
7262 4836 d 1 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Adding AgentId "45" to Escalation Matrix  
7162 4859 d 19 h kshitij.sood /trunk/Crm/src/main/  
7064 4877 d 22 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added to Shrawan and Ritesh to some categories  
6960 4900 d 22 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/ Changed Ticket assignees on escalation as per Amit  
6677 4951 d 17 h amar.kumar /trunk/ Changes for Adding new TicketCategory for ON_TIME_GUARANTEE  
6667 4951 d 23 h amar.kumar /trunk/ Changing AgentId for certain types of tickets  
6647 4955 d 0 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added amit sirohi to escalation mails instead of suraj sharma.  
6543 4969 d 21 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ One more cancellation reason - "customer denied placing order on our site"  
6304 5021 d 0 h amar.kumar /trunk/ Changing Assignee in case of Failed Payment, COD-Verification and COD Verification escalation tickets (Gaurabh to Shrawan)  
5735 5112 d 23 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Changing default Assignee for COD Verification to Gaurabh  
5546 5145 d 19 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ trac # 1463
Added Manoj to Shipping and Delivery Escalation mailing list.		  
5203 5193 d 18 h amar.kumar /trunk/Crm/src/main/ Ticket Id : #1265 #1277
Reviewed by : Anupam Singh

Enhancements in Activity creation/display and ticket/activity reports.		  

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