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13438 4149 d 19 h amit.gupta /trunk/Crm/src/main/java/in/shop2020/util/  
13211 4168 d 22 h kshitij.sood /trunk/Crm/src/main/java/in/shop2020/util/  
9693 4478 d 17 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for reassign the bulk _deal category tickets on Jan-29-2014  
8610 4569 d 22 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added Shrawan and Ritesh to "Shipping & Delivery" and "Delivery Problem" escalation categories.  
8228 4602 d 20 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Removing "saholic.escalation" agent from escalation matrix.  
8126 4618 d 19 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Change agent id in CRM Escalation Matrix on Sep-11-2013  
7956 4652 d 20 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Adding refund reason "Flagged by gateway"  
7262 4742 d 23 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Adding AgentId "45" to Escalation Matrix  
7162 4766 d 17 h kshitij.sood /trunk/Crm/src/main/  
7064 4784 d 20 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added to Shrawan and Ritesh to some categories  
6960 4807 d 20 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/ Changed Ticket assignees on escalation as per Amit  
6677 4858 d 15 h amar.kumar /trunk/ Changes for Adding new TicketCategory for ON_TIME_GUARANTEE  
6667 4858 d 20 h amar.kumar /trunk/ Changing AgentId for certain types of tickets  
6647 4861 d 22 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added amit sirohi to escalation mails instead of suraj sharma.  
6543 4876 d 19 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ One more cancellation reason - "customer denied placing order on our site"  
6304 4927 d 22 h amar.kumar /trunk/ Changing Assignee in case of Failed Payment, COD-Verification and COD Verification escalation tickets (Gaurabh to Shrawan)  
5735 5019 d 21 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Changing default Assignee for COD Verification to Gaurabh  
5546 5052 d 17 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ trac # 1463
Added Manoj to Shipping and Delivery Escalation mailing list.		  
5203 5100 d 16 h amar.kumar /trunk/Crm/src/main/ Ticket Id : #1265 #1277
Reviewed by : Anupam Singh

Enhancements in Activity creation/display and ticket/activity reports.		  
4793 5154 d 10 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  

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