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4753 5061 d 7 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Orders whose status is Payment_Flagged should not be cancellable  
4751 5061 d 23 h anupam.singh /trunk/Crm/src/main/ Reveiwer : Amar

Tickets created when cancellation request is raised were not visible to Outbound team as they were being assigned to admin.		  
4710 5068 d 4 h anupam.singh /trunk/ Enabling Aramex shipment updates in CRM.
Reviewer : Phani Kumar		  
4696 5068 d 11 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ COD verification pending orders should only be cancelled from ticket-info page and not form order info page  
4689 5068 d 12 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4663 5072 d 12 h rajveer /trunk/ Changed enum name from INIT to COD_VERIFICATION_PENDING  
4490 5097 d 10 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4416 5109 d 8 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Not displaying bluedart shipping details in case its down or too slow  
4241 5146 d 8 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4146 5174 d 11 h mandeep.dhir /trunk/Crm/src/main/ Trac#686 Displaying color only when it is available  
4142 5174 d 12 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4105 5180 d 13 h mandeep.dhir /trunk/Crm/src/main/ Adding few fields like Billed by, promised shipping date. Displaying orders above tickets in COD-verification tickets  
4034 5191 d 1 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix. Displaying delay reason and expected shipping time.  
3996 5198 d 13 h mandeep.dhir /trunk/ Trac#629 Minor enhancements to CRM - Adding promised delivery date  
3578 5222 d 8 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5226 d 8 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3499 5233 d 9 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3128 5263 d 4 h rajveer /trunk/ Side effect of name changing of clients.  
3106 5263 d 11 h mandeep.dhir /trunk/ Trac#488
- Added ActivityType and remodelled ticket/activity a bit.
- Made hyperlinks to go to ticket details from activity page
- Clicking on 'Saholic URL', the header will go to home page
- Added styling over HTML tables displaying shipment updates and activities for a ticket
- Removed unnecessary columns from the UI		  
3090 5264 d 13 h mandeep.dhir /trunk/Crm/ Trac#488 Added ticket and activity management UIs.
Also, added authentication and authorization related features.
Logistics' shipment updates are displayed now for every order.		  

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