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7595 4797 d 9 h kshitij.sood /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Committed by Manish Sharma for Searching Tickets/Activities using Mobile No. on 21-Jun-2013  
5919 5091 d 7 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Creating activities while extending expiry date  
5917 5091 d 11 h anupam.singh /trunk/Crm/src/main/ On expiry-extension ticket Id was not being set. Fixed.  
5909 5093 d 9 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5865 5100 d 9 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Corrected call to SaveUserEmail  
5791 5108 d 0 h anupam.singh /trunk/ Trac # 1526
CRM ticket will now be created for orders which are at pickup stores and their return date is nearing.		  
5407 5170 d 23 h amar.kumar /trunk/ Ticket Id : #1352 #1372 #1373
Changes for
1) Adding new ticket category
2) Showing trust level while COD verification
3) Creating tickets from UserCommunication table
4) Adding dummy vm file for AddressController

Reviewed By : Anupam Singh		  
5348 5182 d 11 h anupam.singh /trunk/ Adding COD Verification Agent
Reviewer : Mandeep		  
4689 5262 d 14 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4682 5263 d 8 h rajveer /trunk/ Removed option to cancel from OM dashboard. Changed CANCELED status to COD_VERIFICATION_FAILED. Changed REFUNDED status to CANCELLED_DUE_TO_LOW_INVENTORY.  
4681 5263 d 8 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4663 5266 d 15 h rajveer /trunk/ Changed enum name from INIT to COD_VERIFICATION_PENDING  
4490 5291 d 13 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4438 5298 d 11 h anupam.singh /trunk/Crm/src/main/ Generating activity whenever a flagged payment is blocked or allowed. Doing exception handling

Reviewer : Mandeep Dhir		  
4287 5330 d 7 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ For order cancellation request tickets populate orders only when order status is "cancellation request recieved"  
4277 5333 d 8 h anupam.singh /trunk/ Trac#809

Reviewer : Mandeep Dhir

When user requests for order cancellation a ticket is generated for the same in CRM and order goes into "cancel_request_recieved" state.
Outbound team in CRM should have an option to confirm or deny the request which should mark the order as cancelled or to its previous state respectively.		  
4267 5336 d 14 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4256 5338 d 10 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ **REVIEWER: THE ANUPAM**
Converting html body of email to plain text to avoid inappropriate truncation that could lead to UI rendering issues.		  
4241 5340 d 11 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4206 5351 d 15 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/ Reducing activity size in case it grows beyond a limit  

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