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5865 4901 d 11 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Corrected call to SaveUserEmail  
5791 4909 d 2 h anupam.singh /trunk/ Trac # 1526
CRM ticket will now be created for orders which are at pickup stores and their return date is nearing.		  
5407 4972 d 0 h amar.kumar /trunk/ Ticket Id : #1352 #1372 #1373
Changes for
1) Adding new ticket category
2) Showing trust level while COD verification
3) Creating tickets from UserCommunication table
4) Adding dummy vm file for AddressController

Reviewed By : Anupam Singh		  
5348 4983 d 13 h anupam.singh /trunk/ Adding COD Verification Agent
Reviewer : Mandeep		  
4689 5063 d 16 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4682 5064 d 9 h rajveer /trunk/ Removed option to cancel from OM dashboard. Changed CANCELED status to COD_VERIFICATION_FAILED. Changed REFUNDED status to CANCELLED_DUE_TO_LOW_INVENTORY.  
4681 5064 d 9 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4663 5067 d 16 h rajveer /trunk/ Changed enum name from INIT to COD_VERIFICATION_PENDING  
4490 5092 d 14 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4438 5099 d 12 h anupam.singh /trunk/Crm/src/main/ Generating activity whenever a flagged payment is blocked or allowed. Doing exception handling

Reviewer : Mandeep Dhir		  
4287 5131 d 9 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ For order cancellation request tickets populate orders only when order status is "cancellation request recieved"  
4277 5134 d 10 h anupam.singh /trunk/ Trac#809

Reviewer : Mandeep Dhir

When user requests for order cancellation a ticket is generated for the same in CRM and order goes into "cancel_request_recieved" state.
Outbound team in CRM should have an option to confirm or deny the request which should mark the order as cancelled or to its previous state respectively.		  
4267 5137 d 16 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4256 5139 d 12 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ **REVIEWER: THE ANUPAM**
Converting html body of email to plain text to avoid inappropriate truncation that could lead to UI rendering issues.		  
4241 5141 d 12 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4206 5152 d 17 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/ Reducing activity size in case it grows beyond a limit  
4035 5186 d 5 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Trac#647 Setting assignee appropriately  
4034 5186 d 5 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix. Displaying delay reason and expected shipping time.  
4020 5186 d 16 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5188 d 14 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  

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