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4438 5148 d 3 h anupam.singh /trunk/Crm/src/main/ Generating activity whenever a flagged payment is blocked or allowed. Doing exception handling

Reviewer : Mandeep Dhir		  
4287 5180 d 0 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ For order cancellation request tickets populate orders only when order status is "cancellation request recieved"  
4277 5183 d 0 h anupam.singh /trunk/ Trac#809

Reviewer : Mandeep Dhir

When user requests for order cancellation a ticket is generated for the same in CRM and order goes into "cancel_request_recieved" state.
Outbound team in CRM should have an option to confirm or deny the request which should mark the order as cancelled or to its previous state respectively.		  
4267 5186 d 7 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4256 5188 d 3 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ **REVIEWER: THE ANUPAM**
Converting html body of email to plain text to avoid inappropriate truncation that could lead to UI rendering issues.		  
4241 5190 d 3 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4206 5201 d 8 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/ Reducing activity size in case it grows beyond a limit  
4035 5234 d 19 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Trac#647 Setting assignee appropriately  
4034 5234 d 20 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix. Displaying delay reason and expected shipping time.  
4020 5235 d 7 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5237 d 5 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3972 5245 d 1 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Querying reopen tickets as well when open tickets are asked for  
3578 5266 d 3 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5270 d 2 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5274 d 1 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5277 d 3 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5281 d 4 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3405 5284 d 8 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5285 d 8 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3390 5286 d 6 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  

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