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4277 5136 d 6 h anupam.singh /trunk/ Trac#809

Reviewer : Mandeep Dhir

When user requests for order cancellation a ticket is generated for the same in CRM and order goes into "cancel_request_recieved" state.
Outbound team in CRM should have an option to confirm or deny the request which should mark the order as cancelled or to its previous state respectively.		  
4267 5139 d 13 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4256 5141 d 9 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ **REVIEWER: THE ANUPAM**
Converting html body of email to plain text to avoid inappropriate truncation that could lead to UI rendering issues.		  
4241 5143 d 9 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4206 5154 d 14 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/ Reducing activity size in case it grows beyond a limit  
4035 5188 d 1 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Trac#647 Setting assignee appropriately  
4034 5188 d 2 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix. Displaying delay reason and expected shipping time.  
4020 5188 d 13 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5190 d 11 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3972 5198 d 7 h mandeep.dhir /trunk/Crm/src/main/java/in/shop2020/serving/controllers/ Querying reopen tickets as well when open tickets are asked for  
3578 5219 d 9 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5223 d 8 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5227 d 7 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5230 d 9 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5234 d 10 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3405 5237 d 14 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5238 d 14 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3390 5239 d 12 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5244 d 12 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3269 5248 d 9 h mandeep.dhir /trunk/ Trac#488 Making customer "not mandatory to be a registered user" for ticket and activity creation  

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