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5916 4934 d 14 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making changes to monitor tickets through Alert Service only if category is one of the following
1) cod verification
2) undelivered
3) store pickup

And we will end monitoring only if one of the following activities occur on the ticket
1) send email to customer
2) escalate
3) called customer		  
5909 4936 d 8 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5851 4944 d 9 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Started monitoring of new tickets through Alert Service. Warning and Critical Threshold is taken as 4hrs and 6hrs. Any subsequent activity in ticket will stop monitoring.
Reviewed By : Amit Gupta		  
5286 5030 d 5 h amar.kumar /trunk/ Changes to show Inactive Agents for old tickets and refreshing agents map after change password from manage agent page  
5168 5043 d 10 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  
5142 5049 d 10 h anupam.singh /trunk/CRMService/src/main/java/in/shop2020/crm/ Separating Delayed delivery, COD processing and Pending payment tasks from CRM server. These tasks would run as separate processes.
Trac # 1238
Reveiwer : Mandeep Dhir		  
4793 5094 d 2 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4624 5113 d 8 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Implemented isAlive()  
4089 5222 d 8 h mandeep.dhir /trunk/ Not displaying erroneous promised shipping field
Copying ticket attrs from current ticket state while marking activities as read		  
4008 5230 d 12 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3982 5237 d 14 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Setting default Assignee as Zaffar for outbound calls  
3955 5239 d 9 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Catching every Exceptionfor async calls  
3949 5239 d 14 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making admin as default assignee  
3904 5245 d 7 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Logging tickets only when orders with INIT state are logged  
3853 5249 d 11 h mandeep.dhir /trunk/ Trac#582 Truncating test when no. of rows on one page in datatables change  
3578 5259 d 10 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5263 d 10 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3530 5266 d 8 h mandeep.dhir /trunk/ Trac#504 Making calls to userclient and crmclient async and also making transactionservice unaffected due to any failures happening inside CRMService or usercontextservice.  
3499 5270 d 11 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3405 5277 d 15 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  

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