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35735 132 d 9 h amit /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Remove AlertClient dependency from CRMServiceHandler  
21891 3270 d 8 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21888 3270 d 10 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21887 3270 d 11 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21885 3270 d 11 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21882 3270 d 12 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
14902 4081 d 5 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 20-Apr-2015  
11890 4373 d 7 h kshitij.sood /trunk/ Crm changes related to bulk order enquiry & private deals.  
9338 4548 d 8 h manish.sharma /trunk/ Committed by Manish Sharma for FedEx Shipping from Mumbai Warehouse on Jan-09-2014  
8384 4638 d 7 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8381 4638 d 8 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8371 4638 d 13 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
7871 4711 d 5 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Updating Ticket Categories to be monitored through Alert Service  
7596 4750 d 8 h kshitij.sood /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013  
5936 5038 d 7 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Changes to end monitoring of tickets through Alert Service if ticket is closed without any other activity  
5916 5044 d 13 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making changes to monitor tickets through Alert Service only if category is one of the following
1) cod verification
2) undelivered
3) store pickup

And we will end monitoring only if one of the following activities occur on the ticket
1) send email to customer
2) escalate
3) called customer		  
5909 5046 d 7 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5851 5054 d 8 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Started monitoring of new tickets through Alert Service. Warning and Critical Threshold is taken as 4hrs and 6hrs. Any subsequent activity in ticket will stop monitoring.
Reviewed By : Amit Gupta		  
5286 5140 d 3 h amar.kumar /trunk/ Changes to show Inactive Agents for old tickets and refreshing agents map after change password from manage agent page  
5168 5153 d 8 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  

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