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35735 27 d 10 h amit /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Remove AlertClient dependency from CRMServiceHandler  
21891 3165 d 8 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21888 3165 d 10 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21887 3165 d 11 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21885 3165 d 12 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21882 3165 d 12 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
14902 3976 d 6 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 20-Apr-2015  
11890 4268 d 8 h kshitij.sood /trunk/ Crm changes related to bulk order enquiry & private deals.  
9338 4443 d 9 h manish.sharma /trunk/ Committed by Manish Sharma for FedEx Shipping from Mumbai Warehouse on Jan-09-2014  
8384 4533 d 7 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8381 4533 d 8 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8371 4533 d 14 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
7871 4606 d 6 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Updating Ticket Categories to be monitored through Alert Service  
7596 4645 d 8 h kshitij.sood /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013  
5936 4933 d 8 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Changes to end monitoring of tickets through Alert Service if ticket is closed without any other activity  
5916 4939 d 13 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making changes to monitor tickets through Alert Service only if category is one of the following
1) cod verification
2) undelivered
3) store pickup

And we will end monitoring only if one of the following activities occur on the ticket
1) send email to customer
2) escalate
3) called customer		  
5909 4941 d 7 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5851 4949 d 9 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Started monitoring of new tickets through Alert Service. Warning and Critical Threshold is taken as 4hrs and 6hrs. Any subsequent activity in ticket will stop monitoring.
Reviewed By : Amit Gupta		  
5286 5035 d 4 h amar.kumar /trunk/ Changes to show Inactive Agents for old tickets and refreshing agents map after change password from manage agent page  
5168 5048 d 9 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  

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