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35735 188 d 9 h amit /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Remove AlertClient dependency from CRMServiceHandler  
21891 3326 d 8 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21888 3326 d 10 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21887 3326 d 11 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21885 3326 d 11 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21882 3326 d 12 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
14902 4137 d 5 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 20-Apr-2015  
11890 4429 d 7 h kshitij.sood /trunk/ Crm changes related to bulk order enquiry & private deals.  
9338 4604 d 8 h manish.sharma /trunk/ Committed by Manish Sharma for FedEx Shipping from Mumbai Warehouse on Jan-09-2014  
8384 4694 d 6 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8381 4694 d 8 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8371 4694 d 13 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
7871 4767 d 5 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Updating Ticket Categories to be monitored through Alert Service  
7596 4806 d 7 h kshitij.sood /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013  
5936 5094 d 7 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Changes to end monitoring of tickets through Alert Service if ticket is closed without any other activity  
5916 5100 d 13 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making changes to monitor tickets through Alert Service only if category is one of the following
1) cod verification
2) undelivered
3) store pickup

And we will end monitoring only if one of the following activities occur on the ticket
1) send email to customer
2) escalate
3) called customer		  
5909 5102 d 7 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5851 5110 d 8 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Started monitoring of new tickets through Alert Service. Warning and Critical Threshold is taken as 4hrs and 6hrs. Any subsequent activity in ticket will stop monitoring.
Reviewed By : Amit Gupta		  
5286 5196 d 3 h amar.kumar /trunk/ Changes to show Inactive Agents for old tickets and refreshing agents map after change password from manage agent page  
5168 5209 d 8 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  

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