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35735 201 d 6 h amit /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Remove AlertClient dependency from CRMServiceHandler  
21891 3339 d 5 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21888 3339 d 7 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21887 3339 d 8 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21885 3339 d 8 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21882 3339 d 9 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
14902 4150 d 2 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 20-Apr-2015  
11890 4442 d 4 h kshitij.sood /trunk/ Crm changes related to bulk order enquiry & private deals.  
9338 4617 d 5 h manish.sharma /trunk/ Committed by Manish Sharma for FedEx Shipping from Mumbai Warehouse on Jan-09-2014  
8384 4707 d 4 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8381 4707 d 5 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8371 4707 d 10 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
7871 4780 d 2 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Updating Ticket Categories to be monitored through Alert Service  
7596 4819 d 5 h kshitij.sood /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013  
5936 5107 d 4 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Changes to end monitoring of tickets through Alert Service if ticket is closed without any other activity  
5916 5113 d 10 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making changes to monitor tickets through Alert Service only if category is one of the following
1) cod verification
2) undelivered
3) store pickup

And we will end monitoring only if one of the following activities occur on the ticket
1) send email to customer
2) escalate
3) called customer		  
5909 5115 d 4 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5851 5123 d 5 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Started monitoring of new tickets through Alert Service. Warning and Critical Threshold is taken as 4hrs and 6hrs. Any subsequent activity in ticket will stop monitoring.
Reviewed By : Amit Gupta		  
5286 5209 d 0 h amar.kumar /trunk/ Changes to show Inactive Agents for old tickets and refreshing agents map after change password from manage agent page  
5168 5222 d 5 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  

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