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4948 5216 d 12 h phani.kumar /trunk/ Ticket #1040 CRM ticket creation related to undelivery of order
reviewer: Rajveer		  
4793 5234 d 4 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4681 5246 d 10 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4490 5274 d 15 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4267 5319 d 16 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4241 5323 d 13 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4020 5368 d 17 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5370 d 14 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3578 5399 d 13 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5403 d 12 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3530 5406 d 11 h mandeep.dhir /trunk/ Trac#504 Making calls to userclient and crmclient async and also making transactionservice unaffected due to any failures happening inside CRMService or usercontextservice.  
3499 5410 d 13 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3405 5417 d 17 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3390 5419 d 16 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3374 5420 d 15 h rajveer /trunk/ Added GenericService and isAlive call in this service. Extended other services from this service.  
3339 5424 d 16 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3271 5428 d 12 h mandeep.dhir /trunk/ Trac#488 Fixed spellings  
3269 5428 d 13 h mandeep.dhir /trunk/ Trac#488 Making customer "not mandatory to be a registered user" for ticket and activity creation  
3206 5434 d 18 h mandeep.dhir /trunk/ Trac#488 Added support to mail a customer from CRM as part of an activity done on a ticket  
3168 5438 d 16 h mandeep.dhir /trunk/ Trac#488 Updating the thrift file for optional fields
Made relevant changes to velocity templates to use isset* methods from thrift model objects		  

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