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7598 4595 d 7 h kshitij.sood /trunk/ Committed by Manish Sharma for Creating a new Ticket: Category- RTO Refund on 21-Jun-2013  
7372 4617 d 6 h kshitij.sood /trunk/ Added low inventory cancelled order category.  
6677 4753 d 4 h amar.kumar /trunk/ Changes for Adding new TicketCategory for ON_TIME_GUARANTEE  
6176 4847 d 4 h amit.gupta /trunk/ Contact us extended for recharge.  
6104 4850 d 13 h rajveer /trunk/ Added uncertain recharge processor task with new category.  
5791 4905 d 22 h anupam.singh /trunk/ Trac # 1526
CRM ticket will now be created for orders which are at pickup stores and their return date is nearing.		  
5407 4968 d 21 h amar.kumar /trunk/ Ticket Id : #1352 #1372 #1373
Changes for
1) Adding new ticket category
2) Showing trust level while COD verification
3) Creating tickets from UserCommunication table
4) Adding dummy vm file for AddressController

Reviewed By : Anupam Singh		  
4948 5031 d 8 h phani.kumar /trunk/ Ticket #1040 CRM ticket creation related to undelivery of order
reviewer: Rajveer		  
4681 5061 d 6 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4490 5089 d 11 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4267 5134 d 12 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4008 5185 d 10 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3578 5214 d 9 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3499 5225 d 9 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3430 5229 d 3 h rajveer /trunk/ThriftConfig/ Changes due to thrift revision upgrade from 0.2 to 0.7  
3028 5261 d 13 h mandeep.dhir /trunk/ThriftConfig/src/main/java/in/shop2020/ Trac#488 Adding ThriftConfig files for CRM service. Also updating one for UserContextService