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5287 4984 d 1 h amar.kumar /trunk/ Thrift changes for getting inactive agents  
5169 4997 d 7 h amar.kumar /trunk/ Thrift changes for changeAgentRole and getOpenTicketCount methods
Reviewed by Anupam Singh		  
4793 5047 d 23 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4008 5184 d 9 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3578 5213 d 8 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5217 d 7 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3530 5220 d 6 h mandeep.dhir /trunk/ Trac#504 Making calls to userclient and crmclient async and also making transactionservice unaffected due to any failures happening inside CRMService or usercontextservice.  
3499 5224 d 8 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3430 5228 d 2 h rajveer /trunk/ThriftConfig/ Changes due to thrift revision upgrade from 0.2 to 0.7  
3405 5231 d 12 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3390 5233 d 11 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3374 5234 d 11 h rajveer /trunk/ Added GenericService and isAlive call in this service. Extended other services from this service.  
3339 5238 d 11 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3206 5248 d 13 h mandeep.dhir /trunk/ Trac#488 Added support to mail a customer from CRM as part of an activity done on a ticket  
3137 5253 d 12 h mandeep.dhir /trunk/ Trac#488 - New pages for viewing open, assigned, unassigned etc. tickets  
3087 5255 d 12 h mandeep.dhir /trunk/ Trac#488 Adding New methods for easy data retrieval regarding agents, tickets from CRM.
Also, added a method to update password of an agent		  
3028 5260 d 13 h mandeep.dhir /trunk/ThriftConfig/src/main/java/in/shop2020/ Trac#488 Adding ThriftConfig files for CRM service. Also updating one for UserContextService