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4267 5318 d 14 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4241 5322 d 11 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4164 5347 d 13 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Trac#669 Removing console log message  
4163 5347 d 13 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Trac#669 Not allowing mails with empty body to be sent.  
4142 5350 d 15 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4065 5362 d 17 h mandeep.dhir /trunk/ Trac#651 Autorefresh page, Alert confirmation in case agent tries to cancel an order.  
4020 5367 d 15 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5369 d 12 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3711 5392 d 12 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3578 5398 d 11 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5402 d 10 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3521 5406 d 9 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Trac#511 Truncating test when no. of rows on one page in datatables change  
3499 5409 d 11 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5413 d 12 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3405 5416 d 15 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5417 d 16 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3390 5418 d 14 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5423 d 14 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3234 5431 d 14 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Added support to export data tables in various formats  
3228 5432 d 10 h mandeep.dhir /trunk/Crm/src/main/ Trac#488
- Fixes related to formatting issues
- Added links for users added in tickets view		  

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