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5224 5097 d 23 h amar.kumar /trunk/Crm/src/main/ changes to fix issues in creation of activitites for existing customer  
5203 5101 d 22 h amar.kumar /trunk/Crm/src/main/ Ticket Id : #1265 #1277
Reviewed by : Anupam Singh

Enhancements in Activity creation/display and ticket/activity reports.		  
5168 5105 d 1 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  
4793 5155 d 17 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4782 5158 d 1 h mandeep.dhir /trunk/Crm/src/main/webapp/js/ Making POST call instead of PUT to avoid issue due to large emails  
4704 5167 d 2 h anupam.singh /trunk/Crm/src/main/webapp/js/ Value of cancellationInitiator should be checked intead of the object itself  
4689 5167 d 5 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4681 5167 d 23 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4605 5178 d 0 h anupam.singh /trunk/Crm/src/main/ Trac # 931
Tables now display 10 rows by default. Activity and Ticket description length quadrupled to 8192 bytes.

Reviewer : Mandeep Dhir		  
4490 5196 d 3 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4451 5202 d 0 h anupam.singh /trunk/Crm/src/main/webapp/js/ Fixed broken common.js  
4438 5203 d 2 h anupam.singh /trunk/Crm/src/main/ Generating activity whenever a flagged payment is blocked or allowed. Doing exception handling

Reviewer : Mandeep Dhir		  
4314 5227 d 3 h anupam.singh /trunk/Crm/src/main/ Added one more cancelation reason : user wants early delivery
Reviewer : Mandeep		  
4267 5241 d 5 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4249 5244 d 5 h anupam.singh /trunk/Crm/src/main/webapp/js/ In (Line : 266) thOld was being checked for null although it is an array. This caused problems in updating tickets table.

Reviewer : Mandeep Dhir		  
4241 5245 d 2 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4142 5273 d 5 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4065 5285 d 7 h mandeep.dhir /trunk/ Trac#651 Autorefresh page, Alert confirmation in case agent tries to cancel an order.  
4027 5290 d 3 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5290 d 6 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  

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