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4314 5211 d 5 h anupam.singh /trunk/Crm/src/main/ Added one more cancelation reason : user wants early delivery
Reviewer : Mandeep		  
4267 5225 d 8 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4249 5228 d 7 h anupam.singh /trunk/Crm/src/main/webapp/js/ In (Line : 266) thOld was being checked for null although it is an array. This caused problems in updating tickets table.

Reviewer : Mandeep Dhir		  
4241 5229 d 4 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4142 5257 d 8 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4065 5269 d 10 h mandeep.dhir /trunk/ Trac#651 Autorefresh page, Alert confirmation in case agent tries to cancel an order.  
4027 5274 d 6 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5274 d 8 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
3996 5281 d 9 h mandeep.dhir /trunk/ Trac#629 Minor enhancements to CRM - Adding promised delivery date  
3711 5299 d 5 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3701 5299 d 9 h mandeep.dhir /trunk/Crm/src/main/ Trac#531 Enabling SpellChecker  
3578 5305 d 4 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5309 d 4 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5313 d 3 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5316 d 5 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5320 d 5 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3405 5323 d 9 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5324 d 10 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  
3390 5325 d 8 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3339 5330 d 8 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  

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