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4689 5244 d 14 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4681 5245 d 7 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4490 5273 d 12 h anupam.singh /trunk/ Added DOA Request and return request raised handling in CRM. On ticket info page clicking on activity now shows attachments as well.

Trac #894, #862, #863

Reviewer : Mandeep Dhir		  
4438 5280 d 11 h anupam.singh /trunk/Crm/src/main/ Generating activity whenever a flagged payment is blocked or allowed. Doing exception handling

Reviewer : Mandeep Dhir		  
4280 5314 d 13 h anupam.singh /trunk/Crm/src/main/webapp/ Aligning buttons centrally  
4277 5315 d 8 h anupam.singh /trunk/ Trac#809

Reviewer : Mandeep Dhir

When user requests for order cancellation a ticket is generated for the same in CRM and order goes into "cancel_request_recieved" state.
Outbound team in CRM should have an option to confirm or deny the request which should mark the order as cancelled or to its previous state respectively.		  
4267 5318 d 14 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4241 5322 d 11 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4142 5350 d 14 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4105 5356 d 15 h mandeep.dhir /trunk/Crm/src/main/ Adding few fields like Billed by, promised shipping date. Displaying orders above tickets in COD-verification tickets  
4027 5367 d 12 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5367 d 15 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5369 d 12 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3998 5374 d 15 h mandeep.dhir /trunk/Crm/src/main/webapp/WEB-INF/content/ Sending response to communication email instead of login email  
3853 5388 d 11 h mandeep.dhir /trunk/ Trac#582 Truncating test when no. of rows on one page in datatables change  
3711 5392 d 11 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3578 5398 d 10 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5402 d 10 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5406 d 9 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5409 d 11 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  

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