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4280 5395 d 6 h anupam.singh /trunk/Crm/src/main/webapp/ Aligning buttons centrally  
4277 5396 d 1 h anupam.singh /trunk/ Trac#809

Reviewer : Mandeep Dhir

When user requests for order cancellation a ticket is generated for the same in CRM and order goes into "cancel_request_recieved" state.
Outbound team in CRM should have an option to confirm or deny the request which should mark the order as cancelled or to its previous state respectively.		  
4267 5399 d 8 h anupam.singh /trunk/ Trac#805

Task to generate tickets for flagged payments.
Ability to allow or block such payments in CRM.

Reviewer : Mandeep Dhir		  
4241 5403 d 4 h anupam.singh /trunk/ TracId : #684, #740
Reviewer : Mandeep Dhir

1. Provided a selection list to choose a category for the reason of COD order cancellation.
2. In ticket edit view, showed links to view activity description.
3. Generating activity for bounced mail from send-grid now possible.
4. Column width of tables now different for different columns
5. Files attached in emails from users to CRM agents now visible in the UI.
6. UI enhancements.		  
4142 5431 d 8 h mandeep.dhir /trunk/ Trac#686 UI Enhancements in Crm
- Revamped Order info page
- Cleaned up code to access the model objects directly in vm files
- Added advanced search options for ticket category and activity type
- Removed code related to UserCommunications
- Improved CartPageController and vm files
- Changed ticket edit page to reflect first orders and then tickets		  
4105 5437 d 9 h mandeep.dhir /trunk/Crm/src/main/ Adding few fields like Billed by, promised shipping date. Displaying orders above tickets in COD-verification tickets  
4027 5448 d 5 h mandeep.dhir /trunk/Crm/src/main/ Enhancing the escalation matrix  
4020 5448 d 8 h mandeep.dhir /trunk/ Trac#647 Built Escalation matrix and also allowing agents to voluntarily assign themselves to unassigned tickets  
4008 5450 d 6 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3998 5455 d 9 h mandeep.dhir /trunk/Crm/src/main/webapp/WEB-INF/content/ Sending response to communication email instead of login email  
3853 5469 d 4 h mandeep.dhir /trunk/ Trac#582 Truncating test when no. of rows on one page in datatables change  
3711 5473 d 5 h mandeep.dhir /trunk/ Trac#565 Added link to access relevant unread activities for an agent
Added Expected delivery column in Order table listed on COD_VERIFICATION ticket		  
3578 5479 d 4 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5483 d 3 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3519 5487 d 2 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Using CKEditor for converting test/plain to text/html before sending email to users through CRM.  
3499 5490 d 4 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3422 5494 d 5 h mandeep.dhir /trunk/Crm/src/main/ Trac#485 Adding feature to enable search for tickets for unregistered users  
3411 5497 d 7 h mandeep.dhir /trunk/Crm/src/main/webapp/ Trac#488 Adding a few CSS properties  
3405 5497 d 9 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3397 5498 d 9 h mandeep.dhir /trunk/Crm/src/main/ Trac#488 Adding advanced search box  

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