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14882 3974 d 15 h manish.sharma /trunk/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 20-Apr-2015  
14025 4033 d 15 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Removing Shrawan Id from Escalation Matrix on 20-Feb-2015  
13438 4091 d 17 h amit.gupta /trunk/Crm/src/main/java/in/shop2020/util/  
13211 4110 d 20 h kshitij.sood /trunk/Crm/src/main/java/in/shop2020/util/  
9693 4420 d 15 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for reassign the bulk _deal category tickets on Jan-29-2014  
8610 4511 d 20 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added Shrawan and Ritesh to "Shipping & Delivery" and "Delivery Problem" escalation categories.  
8228 4544 d 18 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Removing "saholic.escalation" agent from escalation matrix.  
8126 4560 d 16 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Change agent id in CRM Escalation Matrix on Sep-11-2013  
7956 4594 d 18 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Adding refund reason "Flagged by gateway"  
7262 4684 d 20 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Adding AgentId "45" to Escalation Matrix  
7162 4708 d 15 h kshitij.sood /trunk/Crm/src/main/  
7064 4726 d 18 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added to Shrawan and Ritesh to some categories  
6960 4749 d 18 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/ Changed Ticket assignees on escalation as per Amit  
6677 4800 d 12 h amar.kumar /trunk/ Changes for Adding new TicketCategory for ON_TIME_GUARANTEE  
6667 4800 d 18 h amar.kumar /trunk/ Changing AgentId for certain types of tickets  
6647 4803 d 20 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added amit sirohi to escalation mails instead of suraj sharma.  
6543 4818 d 17 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ One more cancellation reason - "customer denied placing order on our site"  
6304 4869 d 20 h amar.kumar /trunk/ Changing Assignee in case of Failed Payment, COD-Verification and COD Verification escalation tickets (Gaurabh to Shrawan)  
5735 4961 d 19 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Changing default Assignee for COD Verification to Gaurabh  
5546 4994 d 15 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ trac # 1463
Added Manoj to Shipping and Delivery Escalation mailing list.		  

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