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35735 178 d 2 h amit /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Remove AlertClient dependency from CRMServiceHandler  
21891 3316 d 1 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21888 3316 d 3 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21887 3316 d 4 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21885 3316 d 4 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21882 3316 d 5 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
14902 4126 d 22 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 20-Apr-2015  
11890 4419 d 0 h kshitij.sood /trunk/ Crm changes related to bulk order enquiry & private deals.  
9338 4594 d 1 h manish.sharma /trunk/ Committed by Manish Sharma for FedEx Shipping from Mumbai Warehouse on Jan-09-2014  
8384 4683 d 23 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8381 4684 d 1 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8371 4684 d 6 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
7871 4756 d 22 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Updating Ticket Categories to be monitored through Alert Service  
7596 4796 d 0 h kshitij.sood /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013  
5936 5084 d 0 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Changes to end monitoring of tickets through Alert Service if ticket is closed without any other activity  
5916 5090 d 6 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making changes to monitor tickets through Alert Service only if category is one of the following
1) cod verification
2) undelivered
3) store pickup

And we will end monitoring only if one of the following activities occur on the ticket
1) send email to customer
2) escalate
3) called customer		  
5909 5092 d 0 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5851 5100 d 1 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Started monitoring of new tickets through Alert Service. Warning and Critical Threshold is taken as 4hrs and 6hrs. Any subsequent activity in ticket will stop monitoring.
Reviewed By : Amit Gupta		  
5286 5185 d 20 h amar.kumar /trunk/ Changes to show Inactive Agents for old tickets and refreshing agents map after change password from manage agent page  
5168 5199 d 1 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  

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