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23839 2755 d 7 h amit.gupta /trunk/ changed mail domain profitmandi.com -> smartdukaan.com  
20356 3419 d 5 h amit.gupta /trunk/ Fixed ticket issue  
20305 3438 d 6 h amit.gupta /trunk/Crm/src/main/java/in/shop2020/util/ removed shailesh
added ritesh and amit.gupta		  
20295 3445 d 5 h kshitij.sood /trunk/Crm/src/main/java/in/shop2020/util/  
20167 3474 d 22 h aman.kumar /trunk/ new category delivery attempt failed added. Shipping charge re-evaluation after order cancellation  
20152 3480 d 7 h aman.kumar /trunk/ Sending email to logistic provider in case of undelivered category based on action chosen by crm agent.  
20087 3494 d 4 h aman.kumar /trunk/Crm/src/main/java/in/shop2020/util/ changed escalation matrix from sachin sachdeva(18) to himanshu pandey(65)  
18456 3638 d 1 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Removing Ritesh Id from escalation on Feb-01-2016  
16244 3825 d 3 h manish.sharma /trunk/ Committed by Manish Sharma for Profit Mandi Shopclues Scraping on 29-Jul-2015  
16215 3826 d 7 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for ProfitMandi CRM Changes on 27-Jul-2015  
16208 3826 d 22 h manish.sharma /trunk/ Committed by Manish Sharma for ProfitMandi CRM Changes on 27-Jul-2015  
15005 3916 d 8 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 29-Apr-2015  
14882 3925 d 2 h manish.sharma /trunk/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 20-Apr-2015  
14025 3984 d 1 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Removing Shrawan Id from Escalation Matrix on 20-Feb-2015  
13438 4042 d 3 h amit.gupta /trunk/Crm/src/main/java/in/shop2020/util/  
13211 4061 d 6 h kshitij.sood /trunk/Crm/src/main/java/in/shop2020/util/  
9693 4371 d 1 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for reassign the bulk _deal category tickets on Jan-29-2014  
8610 4462 d 6 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added Shrawan and Ritesh to "Shipping & Delivery" and "Delivery Problem" escalation categories.  
8228 4495 d 4 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Removing "saholic.escalation" agent from escalation matrix.  
8126 4511 d 2 h manish.sharma /trunk/Crm/src/main/java/in/shop2020/util/ Committed by Manish Sharma for Change agent id in CRM Escalation Matrix on Sep-11-2013  
7956 4545 d 4 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Adding refund reason "Flagged by gateway"  
7262 4635 d 6 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Adding AgentId "45" to Escalation Matrix  
7162 4659 d 1 h kshitij.sood /trunk/Crm/src/main/  
7064 4677 d 4 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added to Shrawan and Ritesh to some categories  
6960 4700 d 4 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/ Changed Ticket assignees on escalation as per Amit  
6677 4750 d 23 h amar.kumar /trunk/ Changes for Adding new TicketCategory for ON_TIME_GUARANTEE  
6667 4751 d 4 h amar.kumar /trunk/ Changing AgentId for certain types of tickets  
6647 4754 d 6 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ Added amit sirohi to escalation mails instead of suraj sharma.  
6543 4769 d 3 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ One more cancellation reason - "customer denied placing order on our site"  
6304 4820 d 6 h amar.kumar /trunk/ Changing Assignee in case of Failed Payment, COD-Verification and COD Verification escalation tickets (Gaurabh to Shrawan)  
5735 4912 d 5 h amar.kumar /trunk/Crm/src/main/java/in/shop2020/util/ Changing default Assignee for COD Verification to Gaurabh  
5546 4945 d 1 h anupam.singh /trunk/Crm/src/main/java/in/shop2020/util/ trac # 1463
Added Manoj to Shipping and Delivery Escalation mailing list.		  
5203 4993 d 0 h amar.kumar /trunk/Crm/src/main/ Ticket Id : #1265 #1277
Reviewed by : Anupam Singh

Enhancements in Activity creation/display and ticket/activity reports.		  
4793 5046 d 18 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4689 5058 d 6 h anupam.singh /trunk/Crm/src/main/ Trac # 960, 911
Reveiwer : Rajveer

1.) Cancellation flow initiated from CRM.
2.) Agents can assign tickets at the time of creation.		  
4682 5059 d 0 h rajveer /trunk/ Removed option to cancel from OM dashboard. Changed CANCELED status to COD_VERIFICATION_FAILED. Changed REFUNDED status to CANCELLED_DUE_TO_LOW_INVENTORY.  
4681 5059 d 0 h amar.kumar /trunk/ Trac ID : #901, #961
Reviewed By : Anupam Singh		  
4605 5069 d 2 h anupam.singh /trunk/Crm/src/main/ Trac # 931
Tables now display 10 rows by default. Activity and Ticket description length quadrupled to 8192 bytes.

Reviewer : Mandeep Dhir		  
4484 5090 d 5 h rajveer /trunk/ Changed the name of various order statuses.  
4452 5092 d 23 h rajveer /trunk/ Changed the name of various statuses.