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21891 3114 d 12 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21888 3114 d 14 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21887 3114 d 15 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21885 3114 d 16 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
21882 3114 d 16 h amit.gupta /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/  
14902 3925 d 10 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Profit_Mandi CRM Integration on 20-Apr-2015  
11890 4217 d 12 h kshitij.sood /trunk/ Crm changes related to bulk order enquiry & private deals.  
9338 4392 d 13 h manish.sharma /trunk/ Committed by Manish Sharma for FedEx Shipping from Mumbai Warehouse on Jan-09-2014  
8384 4482 d 11 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8381 4482 d 12 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
8371 4482 d 18 h manish.sharma /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for FedEx Tracking and Shipment Creation on Oct-11-2013  
7871 4555 d 10 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Updating Ticket Categories to be monitored through Alert Service  
7596 4594 d 12 h kshitij.sood /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Committed by Manish Sharma for Displaying Current Ticket Status for Unread Customer Activities on 21-Jun-2013  
5936 4882 d 12 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Changes to end monitoring of tickets through Alert Service if ticket is closed without any other activity  
5916 4888 d 17 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making changes to monitor tickets through Alert Service only if category is one of the following
1) cod verification
2) undelivered
3) store pickup

And we will end monitoring only if one of the following activities occur on the ticket
1) send email to customer
2) escalate
3) called customer		  
5909 4890 d 11 h amar.kumar /trunk/ Changes for new page in Crm for showing ticket category with open ticket count
Reviewed by : Anupam Singh		  
5851 4898 d 13 h amar.kumar /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Started monitoring of new tickets through Alert Service. Warning and Critical Threshold is taken as 4hrs and 6hrs. Any subsequent activity in ticket will stop monitoring.
Reviewed By : Amit Gupta		  
5286 4984 d 8 h amar.kumar /trunk/ Changes to show Inactive Agents for old tickets and refreshing agents map after change password from manage agent page  
5168 4997 d 13 h amar.kumar /trunk/ Ticket Id : #1251 #1228
Reviewed by Anupam Singh		  
5142 5003 d 13 h anupam.singh /trunk/CRMService/src/main/java/in/shop2020/crm/ Separating Delayed delivery, COD processing and Pending payment tasks from CRM server. These tasks would run as separate processes.
Trac # 1238
Reveiwer : Mandeep Dhir		  
4793 5048 d 5 h amar.kumar /trunk/ Ticket ID : #1010
Reviewed by : Anupam Singh		  
4624 5067 d 12 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Implemented isAlive()  
4089 5176 d 11 h mandeep.dhir /trunk/ Not displaying erroneous promised shipping field
Copying ticket attrs from current ticket state while marking activities as read		  
4008 5184 d 15 h mandeep.dhir /trunk/ Trac#595 Robust handling of Failed payments, COD transactions and delayed orders by CRM. TransacitonService and PaymentService now persist relevant transactions, payments to their own database. Then CRM polls these new tables and processes them (creation of tickets essentially)  
3982 5191 d 17 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Setting default Assignee as Zaffar for outbound calls  
3955 5193 d 12 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Catching every Exceptionfor async calls  
3949 5193 d 17 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Making admin as default assignee  
3904 5199 d 11 h mandeep.dhir /trunk/CRMService/src/main/java/in/shop2020/crm/service/handler/ Logging tickets only when orders with INIT state are logged  
3853 5203 d 14 h mandeep.dhir /trunk/ Trac#582 Truncating test when no. of rows on one page in datatables change  
3578 5213 d 13 h mandeep.dhir /trunk/ Trac#508 Adding functionality in CRM to help agents reach users that failed to make payments for transactions
Invoking refundOrder and verifyOrder methods in TransactionService (as suggested by Chandranshu)		  
3546 5217 d 13 h mandeep.dhir /trunk/ Trac#511 Changes related to COD orders verification  
3530 5220 d 11 h mandeep.dhir /trunk/ Trac#504 Making calls to userclient and crmclient async and also making transactionservice unaffected due to any failures happening inside CRMService or usercontextservice.  
3499 5224 d 14 h mandeep.dhir /trunk/ Trac#504 Added functionality to help CRM agents to verify COD orders  
3405 5231 d 18 h mandeep.dhir /trunk/ Trac#488 Made Tickets and activities non-user specific  
3390 5233 d 17 h mandeep.dhir /trunk/ Trac#488
- Added few more fields customer name etc. to activity and tickets
- Made thrift model objects enriched with creator and assignee objects
- Added search filter to query tickets, activities, agents from CRM with single method		  
3375 5234 d 16 h rajveer /trunk/ Implemented unimplemented isAlive method.  
3339 5238 d 17 h mandeep.dhir /trunk/ Trac#488
- Added support for Inbox scan of help@shop2020.in account and creating tickets for them
- Added support for creating tickets/activities for unregistered users		  
3206 5248 d 18 h mandeep.dhir /trunk/ Trac#488 Added support to mail a customer from CRM as part of an activity done on a ticket  
3168 5252 d 17 h mandeep.dhir /trunk/ Trac#488 Updating the thrift file for optional fields
Made relevant changes to velocity templates to use isset* methods from thrift model objects		  
3137 5253 d 18 h mandeep.dhir /trunk/ Trac#488 - New pages for viewing open, assigned, unassigned etc. tickets