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- Rev 35617 2026-01-28 19:13:05
- Author: amit
- Log message:
- Filter invisible subcategory tickets for CRM and end users only
- CRM users: Cannot see tickets with visibility=0 subcategories
- Sales/RBM/ABM users: Can see all tickets (no filtering)
- End users in web module: CRM users filtered, others see all
- Uses getTicketSubCategoryMap() for efficient batch lookup
- Named query filters by tbc.visibility=true for recent tickets