Subversion Repositories SmartDukaan

Last modification

• Rev 35568 2026-01-17 12:06:59
• Author: amit

• Log message:

  Refactor ticket scheduled tasks: fix bugs, add test mode, improve performance
  
  Bug fixes:
  - Remove break statement in alertforTicket that stopped after first user
  - Remove duplicate ticketClosed() method (used 7 calendar days vs 8 working days)
  - Update Application.java CLI handler to use refactored escalateTicket()
  
  New features:
  - Add email test mode: redirect all emails to tester via config
  - ticket.email.testMode.enabled=true/false
  - ticket.email.testMode.recipient=tester@email.com
  - Add configurable auto-escalation: ticket.autoEscalation.enabled
  - Working days calculation using WorkingDaysService (excludes Sun + holidays)
  
  Performance improvements:
  - Batch fetch ticketSubCategoryMap once per job, not per email
  - All repository calls moved outside loops (N+1 query fix)
  
  Escalation thresholds updated:
  - L1 -> L2: 3 working days
  - L2 -> L3: 3 working days
  - L3 -> Final: 2 working days
  
  Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>