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Last modification
- Rev 5916 2012-08-31 11:42:30
- Author: amar.kumar
- Log message:
- Making changes to monitor tickets through Alert Service only if category is one of the following
1) cod verification
2) undelivered
3) store pickup
And we will end monitoring only if one of the following activities occur on the ticket
1) send email to customer
2) escalate
3) called customer