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- Rev 35567 2026-01-17 12:06:46
- Author: amit
- Log message:
- Ticket system improvements: working days service and batch queries
- Add WorkingDaysService for centralized working days calculation
- Excludes Sundays and public holidays from database
- Saturdays are counted as working days
- Methods: isWorkingDay, countWorkingDays, addWorkingDays, isDeadlineExceeded
- Add new escalation constants in Ticket.java (L2=3, L3=3, Final=2 working days)
- Add selectByIds batch query to TicketAssignedRepository to eliminate N+1 queries
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>