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Last modification
- Rev 35639 2026-01-31 16:42:32
- Author: amit
- Log message:
- Skip escalations in ticket overview Message column, compact escalation styling in detail dialog
- Add getLastMessageActivitiesForTickets to CsService to fetch most recent
communication activity (COMMUNICATION_IN/OUT/INTERNAL, OPENED) per ticket
- Ticket overview Message column now shows last communication, not escalation
- Ticket detail dialog renders escalation activities (ESCALATED, ASSIGNED,
CATEGORY_CHANGED, ESCALATED_FINAL) as compact centered system messages
instead of chat bubbles