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- Rev 35614 2026-01-28 18:24:46
- Author: amit
- Log message:
- Hide RBM and Sales escalation tickets from end user ticket view
- Filter out subcategory IDs 83 (RBM_L2_ESCALATION) and 84 (SALES_ESCALATION) in viewTickets endpoints
- Update selectRecentClosedTicket named query to exclude these escalation types