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<script>$('#myModal').on('hidden.bs.modal', function (e) {$(".activity-container .modal-body").empty();});// Cleanup for theModal (edit/assign ticket modal)$('#theModal').on('hidden.bs.modal', function (e) {$("#theModal .modal-content").empty();$('body').removeClass('modal-open');$('.modal-backdrop').remove();});// Ensure backdrop is removed on any modal close$(document).on('hidden.bs.modal', '.modal', function () {if ($('.modal:visible').length === 0) {$('body').removeClass('modal-open');$('.modal-backdrop').remove();}});$(function () {getPartnerAheadOptions($("#typeaheadpartnernameforassignee"), function (selectedPartner) {$("#assignee-ticket-search-by-partner-name").data('id', selectedPartner.partnerId);$("#assignee-partner-name-input").val(selectedPartner.partnerId);});});$(document).ready(function () {$('#ticket-table thead tr').clone(true).appendTo('#ticket-table thead');$('#ticket-table thead tr:eq(1) th').each(function (i) {var title = $(this).text();$(this).html('<input type="text" style = "width:60%;" placeholder="Search ' + title + '" />');$('input', this).on('keyup change', function () {if (table.column(i).search() !== this.value) {table.column(i).search(this.value).draw();}});})var table = $('#ticket-table').DataTable({orderCellsTop: true,fixedHeader: true})});</script>#parse("activity-modal-styles.vm")<section class="wrapper"><div class="row"><div class="col-lg-12"><h3 class="page-header"><i class="icon_document_alt"></i>TICKET</h3><ol class="breadcrumb"><li><i class="fa fa-home"></i><a href="${rc.contextPath}/dashboard">Home</a></li><li><i class="icon_document_alt"></i>My Ticket</li></ol></div></div><div class="row"><div class="col-lg-2 form-group"><select class="form-control input-sm" id="ticketStatus" name="ticketStatus" placeholder="Type">#foreach($ticketStatus in $ticketStatusValues)#if($ticketStatus=="RESOLVED")#if($roleType)#if($selectedticketStatus==$ticketStatus)<option value="$ticketStatus" selected>$ticketStatus</option>#else<option value="$ticketStatus">$ticketStatus</option>#end#end#else#if($selectedticketStatus==$ticketStatus)<option value="$ticketStatus" selected>$ticketStatus</option>#else<option value="$ticketStatus">$ticketStatus</option>#end#end#end</select></div><div class="col-lg-2 form-group"><select class="form-control input-sm" id="orderBy" name="orderBy" placeholder="Type">#foreach($orderby in $orderByValues)#if($orderby=="UNSORTED")#else#if($selectedorderby==$orderby)#if($orderby=="ASCENDING")<option value="$orderby" selected>OLD TO NEW</option>#else<option value="$orderby" selected>NEW TO OLD</option>#end#else#if($orderby=="ASCENDING")<option value="$orderby">OLD TO NEW</option>#else<option value="$orderby">NEW TO OLD</option>#end#end#end#end</select></div>#if($roleType)<div class="col-lg-6 form-group pull-right"><div class="col-lg-6"><select class="form-control" id="assigneesearchType" name="assigneesearchType"placeholder="Search Type"><option value="" disabled selected>Search Type</option>#foreach($searchType1 in $ticketSearchTypes)#if($ticketSearchType.getValue()==$searchType1.getValue())<option value="$searchType1" selected>$ticketSearchType.getValue()</option>#else<option value="$searchType1">$searchType1.getValue()</option>#end#end</select></div><div class="col-lg-6"><input type="hidden" id="assignee-partner-name-input" name="assignee-partner-name-input" value=""><div class="assigneebyPartnerName" style="display: none;"><div class="input-group"><input placeholder="Partner Name" type="text" class="typeahead form-control"id="typeaheadpartnernameforassignee" value="" name="Item" data-provide="typeahead"autocomplete="off"><span class="input-group-btn"><button class="btn btn-primary" id="assignee-ticket-search-by-partner-name" type="button"data-id="">Go!</button></span></div></div><div class="assigneebyTicketId" style="display: none;"><div class="input-group"><input placeholder="Ticket Id" type="text" class="form-control" id="assignee-search-by-ticketId"value=""><span class="input-group-btn"><button class="btn btn-primary" id="assignee-retailer-details-search-button-by-ticketId"type="button">Go!</button></span></div></div></div>#end</div></div><div id="my-ticket-table"><div class="row"><div class="col-lg-12"><table class="table table-border table-condensed table-bordered" id="ticket-table"><thead><tr><th>Ticket Id</th>#if($roleType)<th>Partner</th>#end<th>Category</th><th>SubCategory</th><th>Message</th><th>Created By</th><th>Created TimeStamp</th>#if($isCrmUser)<th>Assign</th>#end#if($roleType)<th>Action</th>#else<th>Action</th>#end</tr></thead><tbody>#if($tickets.size()>0)#foreach($ticket in $tickets)<tr><td>$ticket.getId()</td>#if($roleType)<td><a href="#" class="partner-link" data-fofoid="$ticket.getFofoId()">$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()</a></td>#end<td>$subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getName()</td><td><a href="#" data-toggle="modal" data-target="#myModal"data-ticketid="$ticket.getId()" data-internal="true" data-role="$roleType"data-crm="$isCrmUser" class="activities-link"data-assignee="#if($authUserIdAndAuthUserMap.get($ticket.getId()))$authUserIdAndAuthUserMap.get($ticket.getId()).getFirstName()#end">$subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).getName()</a></td><td>#if($activityMap.get($ticket.getId()) && $activityMap.get($ticket.getId()).size() > 0)$activityMap.get($ticket.getId()).get(0).getMessage()#else-#end</td>#if($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy() > 0)<td>$authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getFirstName() $authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getLastName()</td>#else<td>Partner</td>#end<td>$ticket.getFormattedCreateTimestamp()</td>#if($isCrmUser)#if($ticket.getCloseTimestamp())<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()" disabled>Edit</button></td>#else<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()">Edit</button></td>#end#end#if($roleType)#if($ticket.getCloseTimestamp())<td>$ticket.getFormattedCloseTimestamp()</td>#else#if($ticket.getLastActivity()=="RESOLVED")<td>Resolved</td>#else## CRM users can resolve any ticket## Sales users can resolve their own Sales category tickets## RBM users can resolve their own RBM category tickets#set($ticketCategoryId = $subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getId())#set($canResolve = $isCrmUser || ($isSalesUser && $ticketCategoryId == $salesCategoryId) || ($isRbmUser && $ticketCategoryId == $rbmCategoryId))#if($canResolve)<td><button class="btn btn-primary ticket-last-activity"data-ticketid="$ticket.getId()" data-activity="$resolved"data-partnername="$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()">Resolved</button></td>#else<td><span class="label label-warning">Pending Resolution</span></td>#end#end#end#else#if($ticket.getCloseTimestamp())<td>Closed</td>#else#if($ticket.getLastActivity()=="RESOLVED")<td><button class="btn btn-primary ticket-last-activity"data-ticketid="$ticket.getId()"data-activity="$resolved-accepted">Accept</button><button class="btn btn-danger ticket-last-activity"data-ticketid="$ticket.getId()"data-activity="$resolved-rejected">Reopen</button></td>#else<td><span class="label label-info">In Progress</span></td>#end#end#end</tr>#end#else<tr><td colspan="12" style="text-align:center;">NO MATCHING DATA FOUND FOR CRITERIA</td></tr>#end</tbody></table></div></div></div></section><div id="ticket-details-container" style="background:white;background-color:white;"></div>#set($showFileUpload = true)#parse("activity-modal.vm")## Edit ticket modal for CRM users to assign tickets#if($isCrmUser)<div class="edit-container"><div class="modal fade text-center" id="theModal" tabindex="-1" role="dialog" data-backdrop="true" data-keyboard="true"><div class="modal-dialog" role="document"><div class="modal-content"></div></div></div></div>#end