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## LMS Dashboard — STANDALONE full page. Faithful copy of sts-mockup.html design (app bar + tabs + hand-drawn## funnel/heat-map, NO charts), wired to REAL lead data. Rendered as a complete HTML doc (layout.vm = $screen_content).## Served at GET /lms/dashboard. Seeds: regions[], summaryJson, stateFunnelJson, slaHeatmapJson, ageingJson, fromDate, toDate,## viewerName / viewerRole / viewerInitials (signed-in user for the app bar, pre-escaped).<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1"><title>LMS — Lead Dashboard</title><style>:root{--bg:#eef1f7; --card:#ffffff; --ink:#1d2433; --muted:#69748c; --soft:#97a1b5;--line:#e6e9f1; --line2:#eef1f6;--navy:#1f2a5e; --navy2:#2f3d78;--brand:#3b5bdb; --brand2:#5c7cfa; --teal:#0ca678; --cyan:#1098ad;--amber:#f59f00; --orange:#e8590c; --red:#e03131; --coral:#f0483e; --violet:#7048e8; --pink:#d6336c;--good:#2f9e44; --warn:#f08c00; --bad:#e03131;}*{box-sizing:border-box}html,body{margin:0;background:var(--bg);color:var(--ink);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;-webkit-font-smoothing:antialiased;font-size:14px}.wrap{max-width:1340px;margin:0 auto;padding:0 24px 90px}a{color:var(--brand);text-decoration:none}code,.mono{font-family:ui-monospace,Menlo,Consolas,monospace}/* ===== app bar ===== */.appbar{position:sticky;top:0;z-index:40;background:var(--navy);color:#fff;margin:0;padding:0 24px}.appbar .inner{max-width:1340px;margin:0 auto;display:flex;align-items:center;gap:18px;height:58px}.logo{display:flex;align-items:center;gap:10px;font-weight:800;letter-spacing:-.01em;font-size:16px}.logo .mk{width:30px;height:30px;border-radius:8px;background:linear-gradient(135deg,var(--coral),#ff7a5c);display:flex;align-items:center;justify-content:center;font-size:15px;font-weight:800}.logo small{display:block;font-size:10px;font-weight:600;color:#aab3d6;letter-spacing:.06em}.search{flex:1;max-width:560px;position:relative}.search input{width:100%;background:#2b3768;border:1px solid #3a488a;color:#fff;border-radius:9px;padding:9px 12px 9px 34px;font-size:13px;font-weight:500}.search input::placeholder{color:#9aa4cc}.search .si{position:absolute;left:11px;top:9px;color:#9aa4cc;font-size:14px}.search .hint{position:absolute;right:10px;top:8px;font-size:10px;color:#9aa4cc;border:1px solid #3a488a;border-radius:5px;padding:2px 6px}.abtn{background:#2b3768;border:1px solid #3a488a;color:#fff;border-radius:9px;padding:8px 11px;font-size:13px;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:7px}.abtn.coral{background:var(--coral);border-color:var(--coral)}.role{display:flex;align-items:center;gap:9px}.role .av{width:31px;height:31px;border-radius:50%;background:#3a488a;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:12px}.role .who{font-size:12px;line-height:1.25}.role .who b{font-weight:700}.role .who span{color:#aab3d6}/* ===== tabs ===== */.tabbar{position:sticky;top:58px;z-index:39;background:var(--card);border-bottom:1px solid var(--line);margin:0 0 20px;padding:0 24px;box-shadow:0 1px 2px rgba(20,30,60,.03)}.tabbar .inner{max-width:1340px;margin:0 auto;display:flex;gap:2px;overflow-x:auto}.tab{padding:13px 4px;margin-right:24px;font-size:13.5px;font-weight:650;color:var(--muted);cursor:pointer;border:0;background:transparent;border-bottom:2.5px solid transparent;margin-bottom:-1px;white-space:nowrap}.tab:hover{color:var(--ink)}.tab.active{color:var(--navy);border-bottom-color:var(--coral)}/* ===== generic ===== */.crumb{font-size:12px;color:var(--soft);font-weight:600}h1.page{margin:2px 0 2px;font-size:23px;font-weight:760;letter-spacing:-.01em}/* Title block and filters share one line: the title block shrinks (its subtitle wraps) rather thanpushing the filters onto a second row. Only a narrow viewport is allowed to wrap. */.pagehead{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:nowrap;margin-bottom:18px}.pagehead > div:first-child{min-width:0;flex:1 1 auto}.pagehead .hd-right{flex:0 0 auto}.pagehead .hd-right select.ctl{max-width:200px;text-overflow:ellipsis}@media (max-width:1100px){ .pagehead{flex-wrap:wrap} }.pagehead .sub{color:var(--muted);font-size:13px;margin-top:2px}/* When the filter row wraps under the title it must still hug the right edge, not restart at the left. */.hd-right{display:flex;align-items:center;gap:9px;flex-wrap:wrap;justify-content:flex-end;margin-left:auto}.ctl{background:var(--card);border:1px solid var(--line);border-radius:9px;padding:8px 12px;font-size:13px;color:var(--ink);font-weight:600}.ctl .lbl{color:var(--soft);font-weight:500;margin-right:5px}select.ctl{appearance:none;cursor:pointer;padding-right:26px;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6'><path d='M1 1l4 4 4-4' stroke='%2369748c' fill='none' stroke-width='1.5'/></svg>");background-repeat:no-repeat;background-position:right 10px center}.btn{background:var(--navy);border:0;color:#fff;font-weight:650;padding:9px 15px;border-radius:9px;cursor:pointer;font-size:13px}.btn.coral{background:var(--coral)}.btn.ghost{background:#fff;color:var(--ink);border:1px solid var(--line)}.btn.sm{padding:6px 11px;font-size:12px}.sectionlabel{font-size:11.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--soft);font-weight:700;margin:24px 2px 12px}.grid{display:grid;gap:16px}.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:1.6fr 1fr}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:17px 19px;margin-bottom:16px;box-shadow:0 1px 2px rgba(20,30,60,.04)}.card h2{margin:0 0 3px;font-size:15px;font-weight:720;letter-spacing:-.01em}.card .desc{color:var(--muted);font-size:12.5px;margin:0 0 14px}/* kpis */.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:8px}.kpi{background:var(--card);border:1px solid var(--line);border-radius:13px;padding:14px 15px;box-shadow:0 1px 2px rgba(20,30,60,.04)}.kpi .top{display:flex;align-items:center;gap:8px}.kpi .ic{width:28px;height:28px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:14px;flex:none}.kpi .label{font-size:11.5px;color:var(--muted);font-weight:600;line-height:1.2}.kpi .val{font-size:26px;font-weight:760;margin-top:9px;letter-spacing:-.02em;line-height:1}.kpi .val small{font-size:13px;color:var(--soft);font-weight:600}.kpi .foot{font-size:11.5px;color:var(--soft);margin-top:7px}/* funnel */.funnel{display:flex;gap:8px;align-items:stretch;flex-wrap:wrap}.fstep{flex:1;min-width:118px;border:1px solid var(--line);border-radius:11px;padding:12px 11px;position:relative;text-align:center;background:#fbfcfe}.fstep .fn{font-size:10.5px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);font-weight:700}.fstep .fv{font-size:24px;font-weight:770;margin-top:6px}.fstep .fbar{height:5px;border-radius:3px;margin-top:9px;background:linear-gradient(90deg,var(--navy),var(--brand))}.fstep .drop{font-size:10.5px;color:var(--red);margin-top:6px;font-weight:600}.fstep .keep{font-size:10.5px;color:var(--good);margin-top:6px;font-weight:600}.fstep .fcap[data-drop]{cursor:pointer;text-decoration:underline dotted;text-underline-offset:2px}.fstep .fcap[data-drop]:hover{text-decoration-style:solid}.fstep .arrow{position:absolute;right:-11px;top:50%;transform:translateY(-50%);z-index:2;color:#c5cce0;font-size:14px}/* table */table{width:100%;border-collapse:collapse;font-size:13px}th,td{text-align:left;padding:9px 9px;border-bottom:1px solid var(--line2)}th{font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--soft);font-weight:700;white-space:nowrap}th.num,td.num{text-align:right}tbody tr:hover{background:#f7f9fd}.clickrow{cursor:pointer}.rowwarn{background:#fff9f0}.rowbad{background:#fff5f5}.warnflag{color:var(--orange);font-weight:700}.badflag{color:var(--red);font-weight:700}/* pills / stages */.idpill{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:12px;font-weight:700;color:var(--navy);background:#eef1fb;border:1px solid #dfe4f7;border-radius:6px;padding:2px 7px;white-space:nowrap}.stage{display:inline-flex;align-items:center;gap:6px;font-weight:700;font-size:11px;padding:3px 9px;border-radius:999px;text-transform:uppercase;letter-spacing:.02em}.st-new{background:#eef1fb;color:#3b5bdb}.st-assigned{background:#e7f5ff;color:#1971c2}.st-contacted{background:#e3fafc;color:#0c8599}.st-qualified{background:#e6fcf5;color:#0ca678}.st-beat{background:#f3f0ff;color:#7048e8}.st-visited{background:#fff0f6;color:#c2255c}.st-onboarded{background:#ebfbee;color:#2f9e44}.st-active{background:#d3f9d8;color:#2b8a3e}.st-ni{background:#fff4e6;color:#e8590c}.st-dead{background:#f1f3f5;color:#868e96}.tag{display:inline-block;font-size:10.5px;font-weight:700;padding:2px 7px;border-radius:5px}.tag.a{background:#fff0ef;color:var(--coral)}.tag.b{background:#e6fcf5;color:var(--teal)}/* SLA pills */.sla{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700}.sla .clk{font-family:ui-monospace,Menlo,Consolas,monospace}.sla.ok{color:var(--good)} .sla.warn{color:var(--orange)} .sla.bad{color:var(--red)}.slabar{display:inline-block;width:52px;height:6px;border-radius:4px;background:#eef1f6;overflow:hidden;vertical-align:middle}.slabar>i{display:block;height:100%}/* attention */.att{display:flex;align-items:center;gap:12px;padding:11px 12px;border:1px solid var(--line);border-radius:11px;margin-bottom:9px}/* Across the top rather than down a narrow column, so the nine-column table gets the full width. */.attstrip{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:10px}.attstrip .att{margin-bottom:0}.attstrip .atitle{font-size:12.5px;line-height:1.25}.attstrip .adet{font-size:11.5px;margin-top:1px}/* Wide content scrolls inside its own card, never the page body. */.pipewrap{overflow-x:auto}/* table-layout:fixed + a colgroup so the columns keep sane proportions on a wide screen insteadof the browser handing City and Created-by a third of the table each. Business/Retailer takesthe slack because it is the column people actually read. */.pipewrap table{min-width:1040px;table-layout:fixed}.pipewrap td{vertical-align:middle;overflow:hidden;text-overflow:ellipsis}.pipewrap td.wrapok{white-space:normal}.pipewrap td.nowrap{white-space:nowrap}.att .ic{width:30px;height:30px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:14px;flex:none}.att .ab{flex:1}.att .atitle{font-size:13px;font-weight:650}.att .adet{font-size:12px;color:var(--muted);margin-top:2px}.att .acount{font-size:18px;font-weight:780}/* tiles */.tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:11px}.tile{background:#f8f9fc;border:1px solid var(--line2);border-radius:11px;padding:12px}.tile .t{font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--soft);font-weight:600}.tile .v{font-size:21px;font-weight:760;margin-top:5px}.tile .v small{font-size:12px;color:var(--soft);font-weight:600}.hide{display:none !important}/* Liveness reads better as a ticking clock than as a boxed date field: the board is alwaystoday, and a timestamp that never visibly moves looks stale rather than live. */.liveclock{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;color:var(--soft);font-weight:600}/* A readout, not a control: the dates are picked on the Command Center filter bar. */.periodtag{display:inline-flex;align-items:baseline;gap:7px;font-size:12.5px;color:var(--soft);font-weight:600}.periodtag .pl{font-size:10.5px;letter-spacing:.09em;text-transform:uppercase;color:var(--muted);font-weight:700}.periodtag #dashPeriod{color:var(--ink);font-weight:650;white-space:nowrap}.livedot{width:7px;height:7px;border-radius:50%;background:#2f9e44;flex:none}.livedot.beat{animation:livePulse .9s ease-out}.livedot.stalled{background:#e03131}@keyframes livePulse{0%{box-shadow:0 0 0 0 rgba(47,158,68,.55)}100%{box-shadow:0 0 0 7px rgba(47,158,68,0)}}@media (prefers-reduced-motion:reduce){ .livedot.beat{animation:none} }.callbar{position:fixed;right:18px;bottom:18px;z-index:88;width:280px;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 18px 44px rgba(10,15,40,.22);padding:14px 16px}.callbar .cb-head{display:flex;align-items:center;gap:8px;font-weight:700;color:var(--brand)}.callbar .cb-dot{width:9px;height:9px;border-radius:50%;background:#e03131;flex:none;animation:cbPulse 1.4s infinite}.callbar .cb-time{margin-left:auto;color:var(--soft);font-weight:600;font-size:12.5px}.callbar .cb-state{margin-top:6px;font-size:12.5px;color:var(--soft);text-transform:capitalize}.callbar .cb-acts{margin-top:11px;display:flex;gap:7px}.callbar .cb-err{margin-top:8px;color:#e03131;font-size:12px}@keyframes cbPulse{0%{opacity:1}50%{opacity:.35}100%{opacity:1}}@media (prefers-reduced-motion:reduce){ .callbar .cb-dot{animation:none} }/* Call button on a pipeline row. */.chkq{padding:12px 0;border-bottom:1px solid var(--line2)}.chkq:last-child{border-bottom:0}.chkq .qp{font-size:13px;font-weight:600;color:var(--ink);margin-bottom:7px}.chkq .qp .req{color:#e03131;margin-left:3px}.chkq .opts{display:flex;gap:7px;flex-wrap:wrap}.chkopt{border:1px solid var(--line);background:#fff;border-radius:999px;padding:5px 13px;font-size:12.5px;cursor:pointer;font-weight:600;color:var(--soft)}.chkopt.sel{background:#1f2a5e;border-color:#1f2a5e;color:#fff}.rowcall{border:1px solid var(--line);background:#fff;color:#e03131;border-radius:8px;padding:4px 9px;cursor:pointer;font-size:13px;line-height:1.1}.rowcall:hover{background:#fff0f0;border-color:#ffc9c9}.rowcall[disabled]{opacity:.45;cursor:not-allowed}.rowedit{border:1px solid var(--line);background:#fff;color:var(--brand2);border-radius:8px;padding:4px 9px;cursor:pointer;font-size:13px;line-height:1.1}.rowedit:hover{background:#eef1fb;border-color:#c7d2fe}.rowassign{border:1px solid var(--line);background:#fff;color:#0ca678;border-radius:8px;padding:4px 9px;cursor:pointer;font-size:13px;line-height:1.1}.rowassign:hover{background:#e6fcf5;border-color:#96f2d7}.tierpill{display:inline-block;min-width:26px;text-align:center;padding:2px 7px;border-radius:6px;background:#eef1fb;color:#3b5bdb;font-size:11px;font-weight:700;margin-right:8px}.asgrow{display:flex;align-items:center;gap:10px;padding:9px 10px;border:1px solid var(--line);border-radius:10px;margin-bottom:6px;cursor:pointer}.asgrow:hover{background:#f8f9fc;border-color:var(--brand2)}.asgrow.covers{border-color:#96f2d7;background:#f4fffb}.asgrow .nm{font-weight:650;font-size:13px}.asgrow .rg{margin-left:auto;font-size:11px;color:var(--soft)}.lstat{display:inline-block;padding:3px 9px;border-radius:999px;font-size:11px;font-weight:700;letter-spacing:.02em}.lstat.oncall{background:#e6fcf5;color:#0ca678}.lstat.wrap{background:#eef1f6;color:#69748c}.lstat.idle{background:#fff4e6;color:#e8590c}.lstat.avail{background:#eef1fb;color:#3b5bdb}.lstat.off{background:#f1f3f5;color:#97a1b5}.lstale{color:#e03131;font-size:11px;margin-left:6px}th.sortable{cursor:pointer;user-select:none;white-space:nowrap}th.sortable:hover{color:var(--brand2)}th.sortable.on{color:var(--brand2)}/* Triangle drawn with borders — no glyph, so it cannot fall back to a tofu box the way U+2195 did. */th.sortable .arrow{display:inline-block;width:0;height:0;margin-left:5px;vertical-align:middle;border-left:4px solid transparent;border-right:4px solid transparent}th.sortable .arrow.up{border-bottom:5px solid currentColor}th.sortable .arrow.down{border-top:5px solid currentColor}/* Generic table search + sort, attached to every list table that does not sort server-side.Deliberately NOT the .sortable class: renderPipeHead() rewrites every th.sortable in thedocument, so sharing it would have the pipeline stamping its arrows onto these headers. */th.tsort{cursor:pointer;user-select:none;white-space:nowrap}th.tsort:hover{color:var(--brand2)}th.tsort.on{color:var(--brand2)}th.tsort .arrow{display:inline-block;width:0;height:0;margin-left:5px;vertical-align:middle;border-left:4px solid transparent;border-right:4px solid transparent}th.tsort .arrow.up{border-bottom:5px solid currentColor}th.tsort .arrow.down{border-top:5px solid currentColor}.tstools{display:flex;align-items:center;gap:9px;margin:0 0 10px;flex-wrap:wrap}.tstools .inp{width:210px;font-size:12.5px;padding:7px 10px}.tstools .tscount{font-size:11.5px;color:var(--soft);font-weight:600;font-variant-numeric:tabular-nums}.tsempty{font-size:12.5px;color:var(--soft);font-style:italic;padding:14px 0;text-align:center}/* Field label outside the filter bar (.ctl .lbl is scoped to it) + the record-action modals. */.lbl{display:block;font-size:12px;font-weight:600;color:var(--soft);margin:10px 0 4px}.modal{position:fixed;inset:0;z-index:90;background:rgba(14,18,40,.44);display:flex;align-items:flex-start;justify-content:center;padding:6vh 16px;overflow:auto}.modal .box{background:#fff;border-radius:14px;width:min(640px,100%);box-shadow:0 26px 70px rgba(10,15,40,.3)}.modal .mh{padding:18px 22px 0}.modal .mh h2{margin:0;font-size:17px;color:var(--brand)}.modal .mb{padding:4px 22px 18px}.modal .mf{padding:14px 22px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px}.dispgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:8px;margin-top:6px}/* interactivity */.kpi,.fstep,.att,#dash tbody tr,.heat td{cursor:pointer}.kpi,.fstep{transition:transform .12s,box-shadow .12s}.kpi:hover,.fstep:hover{box-shadow:0 4px 14px rgba(20,30,60,.10);transform:translateY(-1px)}.att:hover{border-color:#c7d0e8}.drawer-ov{position:fixed;inset:0;background:rgba(20,26,50,.42);z-index:70;opacity:0;pointer-events:none;transition:opacity .2s}.drawer-ov.open{opacity:1;pointer-events:auto}.drawer{position:fixed;top:0;right:0;height:100%;width:min(680px,96vw);background:#f7f8fc;z-index:71;box-shadow:-14px 0 46px rgba(10,15,40,.22);transform:translateX(100%);transition:transform .26s cubic-bezier(.4,0,.2,1);display:flex;flex-direction:column}.drawer.open{transform:none}.drawer .dh{padding:17px 20px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:flex-start;gap:12px;flex:none}.drawer .crumb2{font-size:10.5px;font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--coral)}.drawer h3{margin:2px 0 1px;font-size:18px;font-weight:770;letter-spacing:-.01em}.drawer .dsub{color:var(--muted);font-size:12.5px}/* The title block takes the slack, so the tools slot and the close button sit against the rightedge instead of two competing auto margins splitting the gap between them. */.drawer .dhmain{flex:1;min-width:0}.drawer .dtools{flex:none;align-self:center}.drawer .dtools .tstools{margin:0}.drawer .dtools .tstools .inp{width:190px}.drawer .x{margin-left:auto;cursor:pointer;font-size:22px;line-height:1;color:var(--soft);background:none;border:0;padding:0 2px}.drawer .dbody{padding:16px 18px 40px;overflow:auto;flex:1}.drawer .card{margin-bottom:12px}.dstat{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;margin-bottom:12px}.dstat .box{background:#fff;border:1px solid var(--line);border-radius:11px;padding:11px 12px}.dstat .t{font-size:10px;text-transform:uppercase;letter-spacing:.04em;color:var(--soft);font-weight:700}.dstat .v{font-size:20px;font-weight:770;margin-top:3px}.dnote{font-size:12px;color:var(--muted);line-height:1.55;margin-top:8px}.toastwrap{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);z-index:90;display:flex;flex-direction:column;gap:8px;align-items:center}.toast{background:#1f2a5e;color:#fff;padding:11px 16px;border-radius:11px;font-size:13px;font-weight:600;box-shadow:0 10px 34px rgba(10,15,40,.32);display:flex;align-items:center;gap:10px;animation:tin .18s ease-out}.toast .ok{color:#69db7c;font-weight:800}@keyframes tin{from{opacity:0;transform:translateY(10px)}}/* heatmap */.heat td{width:34px;height:30px;text-align:center;font-size:11px;font-weight:700;color:#fff;border:2px solid #fff;border-radius:6px}/* callout */.callout{background:linear-gradient(180deg,#fbfcff,#f4f7ff);border:1px solid #dfe6fb;border-radius:14px;padding:18px 20px;margin-top:6px}.callout h2{margin:0 0 3px;font-size:16px}.fix{display:flex;gap:13px;padding:13px 0;border-bottom:1px solid #e6ebf8}.fix:last-child{border-bottom:0}.fix .sev{width:6px;border-radius:4px;flex:none}.fix .fb{flex:1}.fix .ft{font-size:14px;font-weight:700}.fix .fd{font-size:13px;color:#3a4459;margin-top:4px;line-height:1.5}.fix .fd b{color:var(--ink)}.fix .act{font-size:12.5px;color:var(--good);margin-top:6px;font-weight:650}.note{font-size:11.5px;color:var(--soft);margin-top:10px;line-height:1.6}.ph{font-size:12.5px;color:var(--soft);font-style:italic;padding:16px 0;text-align:center}.rbadge{font-size:9.5px;font-weight:700;padding:1px 6px;border-radius:10px;margin-left:6px;vertical-align:middle}.rbadge.live{background:#e6f7ee;color:var(--good)}.rbadge.partial{background:#fff3dc;color:var(--warn)}.rbadge.soon{background:#eef0f5;color:var(--soft)}/* record / kv / trail */.kv{display:grid;grid-template-columns:130px 1fr;gap:7px 12px;font-size:13px}.kv .k{color:var(--soft);font-weight:600}.kv .v{font-weight:600}.divider{height:1px;background:var(--line);margin:14px 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*/.matrix{width:100%;border-collapse:separate;border-spacing:0;font-size:12.5px}.matrix th,.matrix td{padding:9px 8px;border-bottom:1px solid var(--line2);text-align:center}.matrix th:first-child,.matrix td:first-child{text-align:left;font-weight:650}.matrix thead th{background:#f8f9fc;color:var(--muted);font-size:10.5px;text-transform:uppercase;letter-spacing:.03em}.mk-y{color:var(--good);font-weight:800}.mk-n{color:#ccd2e0}.mk-s{color:var(--orange);font-weight:800;font-size:11px}@media (max-width:1040px){.kpis{grid-template-columns:repeat(3,1fr)}.g2,.g3{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.fld.full{grid-column:1}.search{display:none}}</style></head><body><!-- ============ APP BAR ============ --><div class="appbar"><div class="inner"><div class="logo"><span class="mk">SD</span><div>SmartDukaan · LMS<small>LEAD MANAGEMENT SYSTEM</small></div></div><div class="search"><span class="si">🔍</span><input id="lmsSearch" placeholder="Search LMS ID, business, phone, retailer… e.g. LMS-UPW-26-000123"><span class="hint">/ to focus</span></div>#if($canCreateLead)<button class="abtn coral" onclick="window.open(CTX+'/getOpenLead','_blank')">+ New Lead</button>#end<div class="role"><div class="av" title="Signed in as $!viewerName">$!viewerInitials</div><div class="who"><b>$!viewerName</b><br><span>$!viewerRole</span></div></div></div></div><!-- ============ TABS ============ --><div class="tabbar"><div class="inner"><button class="tab active" data-screen="cmd" onclick="go('cmd',this)">Command Center</button><button class="tab" data-screen="record" onclick="go('record',this)">Lead Record</button>#if($canCreateLead)<button class="tab" data-screen="create" onclick="go('create',this)">Create Lead</button>#end<button class="tab" data-screen="assign" onclick="go('assign',this)">Auto-Assignment</button><button class="tab" data-screen="live" onclick="go('live',this)">Live Calls</button><button class="tab" data-screen="dash" onclick="go('dash',this)">Dashboards</button><button class="tab" data-screen="chk" onclick="go('chk',this)">Checklist</button><button class="tab" data-screen="audit" onclick="go('audit',this)">Recordings & Audit</button></div></div><div class="wrap"><!-- ======================= COMMAND CENTER ========================= --><div id="cmd"><div class="pagehead"><div><div class="crumb">Sales · Lead Pipeline</div><h1 class="page">Command Center</h1><div class="sub">Every lead you own or oversee — from creation to onboarding. SLA clock runs on all NEW records.</div></div><div class="hd-right"><select class="ctl" id="fAgent" title="Call Center user — every number below narrows to leads they created or currently own"><option value="">All Call Center users</option></select><select class="ctl" id="fRegion"><option value="">All regions</option>#foreach($r in $regions)<option value="$r.getId()">$!r.getName()#if($r.getRegionCode()) ($r.getRegionCode())#end</option>#end</select><input type="date" class="ctl" id="fFrom" value="$!fromDate"><input type="date" class="ctl" id="fTo" value="$!toDate"></div></div><div class="kpis" id="ccKpis"></div><div class="sectionlabel">Lifecycle Funnel — selected period · beat, visit & onboarding read from source tables</div><div class="card"><div class="funnel" id="ccFunnel"></div></div><div class="card"><h2>Needs attention now</h2><p class="desc">Actionable queues for the selected period & region · click to work them.</p><div id="ccAttention" class="attstrip"></div></div><div class="card"><h2 style="display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap">Lead pipeline<span style="display:flex;gap:6px;align-items:center"><input id="pipeQ" class="inp" style="width:210px;font-size:12.5px;padding:7px 10px"placeholder="Name, outlet, mobile, city, created by"><button class="btn ghost sm" onclick="pipeSearch()">Search</button><button class="btn ghost sm hide" id="pipeClear" onclick="pipeClearSearch()">Clear</button></span></h2><p class="desc" id="pipeDesc">Click any row → full LMS record & trail. Rows shaded by SLA urgency.</p><div class="pipewrap"><table><colgroup><col style="width:132px"><col><col style="width:64px"><col style="width:112px"><col style="width:130px"><col style="width:130px"><col style="width:130px"><col style="width:104px"><col style="width:84px"><col style="width:124px"></colgroup><thead><tr><th class="sortable" data-sort="created">LMS ID</th><th class="sortable" data-sort="name">Business / Retailer</th><th>Path</th><th class="sortable" data-sort="stage">Stage</th><th>Owner</th><th class="sortable" data-sort="city">City</th><th class="sortable" data-sort="createdBy">Created by</th><th class="sortable" data-sort="sla">SLA</th><th class="sortable num" data-sort="value">Value</th><th></th></tr></thead><tbody id="ccPipeline"><tr><td colspan="10"><div class="ph">Loading…</div></td></tr></tbody></table></div><div id="pipeFoot" style="display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:10px;flex-wrap:wrap"><span class="note" id="pipeCount"></span><span style="display:flex;gap:6px;align-items:center"><button class="btn ghost sm" id="pipePrev" onclick="pipePage(-1)">← Prev</button><span class="note" id="pipePageLbl"></span><button class="btn ghost sm" id="pipeNext" onclick="pipePage(1)">Next →</button></span></div></div></div><!-- ======================= LEAD RECORD ========================= --><div id="record" class="hide"><div class="pagehead"><div><div class="crumb">Command Center · Lead Record</div><h1 class="page">Lead Record</h1><div class="sub">The single source of truth for a lead — stepper, immutable trail, SLA & disposition. Loads the real record.</div></div><div class="hd-right"><div class="lookup"><input id="recLookup" placeholder="Lead # (e.g. 123)" inputmode="numeric"><button class="btn sm" onclick="loadRecord()">Load</button></div></div></div><div class="recordHost" id="recordHost"><div class="card"><div class="ph">Loading the most recent lead…</div></div></div><div class="note" style="margin-left:2px">Acts on the real record: edit, call, disposition and stage moves all write here, and every change lands in the trail.</div></div><!-- ======================= CREATE LEAD ========================= --><div id="create" class="hide"><div class="pagehead"><div><div class="crumb">Create · New Lead</div><h1 class="page">Create Lead</h1><div class="sub">What an agent can know on a first call, plus the shop details the Leads screen captures. LMS ID is generated on submit and the lead is auto-assigned from region. Address, store photo and geo-pin come from the capture link, which is created automatically and copied to your clipboard.</div></div><div class="hd-right"><div class="ctl" style="padding:4px;display:flex;gap:4px"><button class="btn coral sm" id="pathA" style="border-radius:7px" onclick="setPath('A',this)">Path A · BGC outbound</button><button class="btn ghost sm" id="pathB" style="border-radius:7px" onclick="setPath('B',this)">Path B · Field encounter</button></div></div></div><div class="grid g3"><div class="card"><h2>Lead details</h2><p class="desc" id="createDesc">Path A — captured by BGC agent during an outbound call, after consent.</p><div class="form-grid"><div class="fld"><label>Retailer name <span class="m">*</span></label><input class="inp" id="cRetailer" placeholder="Contact person"></div><div class="fld"><label>Business name <span class="m">*</span></label><input class="inp" id="cBusiness" placeholder="Shop / trade name"></div><div class="fld"><label>Contact number <span class="m">*</span></label><input class="inp mono" id="cContact" placeholder="10-digit mobile" inputmode="numeric"></div><div class="fld full"><label>Monthly business value — brand wise <span class="auto" id="cValueTotal">total ₹0</span></label><div class="brandgrid" id="cBrandGrid">#foreach($b in $leadBrands)<div class="brandcell"><span class="bname">$b</span><input class="inp bval mono" data-brand="$b" placeholder="0" inputmode="numeric"oninput="brandTotal()"></div>#end</div><div class="hinttext">Type in rupees per month — 100000 or 1L, 50k both work. Leave a brand blank if it is not stocked.</div></div><div class="fld"><label>Interest status</label><select class="inp" id="cInterest"><option>Interested</option><option>Callback</option><option>Not Interested</option></select></div><div class="fld"><label>Source</label><select class="inp" id="cSource"><option value="LMS Dashboard" selected>LMS Dashboard</option><option value="SELF">SELF</option><option value="NEWSPAPER">NEWSPAPER</option><option value="INTERNET">INTERNET</option><option value="PARTNER">PARTNER</option><option value="WEBINAR">WEBINAR</option><option value="TRIAL">TRIAL</option><option value="WHATSAPP_CAMPAIGN">WHATSAPP CAMPAIGN</option><option value="RETAILER_MEET">RETAILER MEET</option><option value="AI Assistant">AI Assistant</option></select></div><div class="fld full"><label>Address</label><input class="inp" id="cAddress" placeholder="Shop address" maxlength="128"></div><div class="fld"><label>City</label><input class="inp" id="cCity" placeholder="City" maxlength="30"></div><div class="fld"><label>State</label><select class="inp" id="cState"><option value="">Select a state…</option>#foreach($sn in $stateNames)<option value="$sn">$sn</option>#end</select></div><div class="fld"><label>Conversion probability</label><select class="inp" id="cConversion"><option value="false" selected>Low</option><option value="true">High</option></select></div><div class="fld"><label>Counter size <span class="auto" id="cCounterHint">= brand total, editable</span></label><input class="inp mono" id="cCounter" placeholder="₹ per month" inputmode="numeric" oninput="counterEdited()"></div><div class="fld full"><label>Remark</label><input class="inp" id="cRemark" placeholder="Anything the BM should know before the first call" maxlength="500"></div><div class="fld full"><label>Store photos <span class="auto">optional — same five shots as the Leads screen</span></label><div class="brandgrid" id="cPhotoGrid"><div class="brandcell"><span class="bname">Front</span><input type="file" accept="image/*" class="inp cphoto" data-photo="frontp"></div><div class="brandcell"><span class="bname">Internal with market</span><input type="file" accept="image/*" class="inp cphoto" data-photo="frontWithMarket"></div><div class="brandcell"><span class="bname">Internal long shot</span><input type="file" accept="image/*" class="inp cphoto" data-photo="internalLongShot"></div><div class="brandcell"><span class="bname">Internal left wall</span><input type="file" accept="image/*" class="inp cphoto" data-photo="internalLeftWall"></div><div class="brandcell"><span class="bname">Internal right wall</span><input type="file" accept="image/*" class="inp cphoto" data-photo="internalRightWall"></div></div><div class="hinttext">Photos upload when you submit. Skip them on a call — the capture link collects them from the retailer.</div></div><div class="fld full"><label>Region / State <span class="m">*</span> <span class="auto">drives auto-assignment</span></label><select class="inp" id="cRegion" onchange="resolveBM(this.value)"><option value="">Select a region…</option>#foreach($r in $regions)<option value="$r.getId()">$!r.getName()#if($r.getRegionCode()) ($r.getRegionCode())#end</option>#end</select></div></div><div style="display:flex;gap:9px;margin-top:16px;justify-content:flex-end"><button class="btn coral" onclick="submitLead()">Submit & generate LMS ID</button></div></div><div><div class="card"><h2>Auto-assignment preview</h2><p class="desc">On Region select, the engine resolves the BM/RSM and shows it for confirmation before submit.</p><div class="resolvebox" id="resolveBox"><div class="ra" id="raAv">—</div><div><div class="rt">Resolved BM / RSM · <span id="rRegion">—</span></div><div class="rn" id="rName">Pick a region…</div><div class="rc" id="rEsc">The owning BM/RSM is resolved from the region (cs.position).</div></div></div><div class="note">If a region has no active BM/RSM, the LMS enters a <b>HOLD queue</b> and the Sales Head is notified.</div></div><div class="card"><h2>What happens on submit</h2><div class="trail" style="margin-top:4px"><div class="tevt win"><div class="tdot">1</div><div class="tt">Validate fields & generate LMS ID</div><div class="tm">immutable, searchable</div></div><div class="tevt sys"><div class="tdot">2</div><div class="tt">Set stage = Assigned</div><div class="tm">BM/RSM resolved from region</div></div><div class="tevt sys"><div class="tdot">3</div><div class="tt">Dispatch assignment email</div><div class="tm">BM/RSM + CC Reporting Mgr</div></div><div class="tevt call"><div class="tdot">4</div><div class="tt">Start 5 hr SLA timer</div><div class="tm">first-contact clock begins</div></div></div></div></div></div></div><!-- ======================= AUTO-ASSIGNMENT ========================= --><div id="assign" class="hide"><div class="pagehead"><div><div class="crumb">Sales Ops · Routing</div><h1 class="page">Auto-Assignment Engine</h1><div class="sub">Region → BM/RSM mapping resolves ownership at submit — from the live cs.position table. HOLD when a region has no active BM.</div></div></div><div class="kpis" style="grid-template-columns:repeat(4,1fr)" id="assignKpis"></div><div class="grid g3"><div class="card"><h2>Region → BM/RSM mapping</h2><p class="desc">The live routing table — resolved for each region right now.</p><table><thead><tr><th>Region / State</th><th>Assigned BM / RSM</th><th>Status</th><th></th></tr></thead><tbody id="assignMap"><tr><td colspan="4"><div class="ph">Resolving…</div></td></tr></tbody></table></div><div><div class="card"><h2>Engine rules</h2><div class="att" style="margin-bottom:8px"><div class="ic" style="background:#eef1fb;color:#3b5bdb">1</div><div class="ab"><div class="atitle">Resolve at submit</div><div class="adet">Region drives ownership; BM/RSM shown for confirmation.</div></div></div><div class="att" style="margin-bottom:8px"><div class="ic" style="background:#fff4e6;color:#e8590c">2</div><div class="ab"><div class="atitle">Tier fallback</div><div class="adet">L4 → L5 → L3 within the region (cs.position).</div></div></div><div class="att" style="margin-bottom:8px"><div class="ic" style="background:#fff0f0;color:#e03131">3</div><div class="ab"><div class="atitle">HOLD queue</div><div class="adet">No active BM/RSM → LMS held; Sales Head notified.</div></div></div><div class="att" style="margin-bottom:0"><div class="ic" style="background:#f3f0ff;color:#7048e8">4</div><div class="ab"><div class="atitle">Manual reassignment</div><div class="adet">BM/RSM/Sales Head can override — always logged.</div></div></div></div><div class="card" style="background:#fff5f5;border-color:#ffd9d5"><h2 style="color:#c92a2a">HOLD queue</h2><p class="desc" style="margin-bottom:8px">LMS with no active BM — waiting until one is mapped.</p><div id="holdQueue"><div class="ph">Loading…</div></div></div></div></div></div><!-- ======================= DASHBOARDS ========================= --><!-- ======================= LIVE CALLS ========================= --><div id="live" class="hide"><div class="pagehead"><div><div class="crumb">Floor · Live</div><h1 class="page">Live Calls</h1><div class="sub">Who is on a call right now, and how the day is going per agent — from thecall log. Refreshes every 10 seconds.</div></div><div class="hd-right"><span class="liveclock"><span class="livedot" id="liveDot"></span><span id="liveAsOf">connecting…</span></span><button class="btn ghost sm" onclick="exportLive()">Export CSV</button></div></div><div class="kpis" id="liveKpis"></div><div class="card"><h2>Agents</h2><p class="desc">Roster is everyone with a dialer mapping — an agent without one cannot placea call. Click a row for their calls today.</p><div class="pipewrap"><table><colgroup><col style="width:170px"><col style="width:104px"><col style="width:96px"><col style="width:70px"><col style="width:82px"><col style="width:84px"><col style="width:88px"><col style="width:90px"><col style="width:86px"><col style="width:92px"><col style="width:96px"></colgroup><thead><tr><th>Agent</th><th>Status</th><th>In status</th><th class="num">Calls</th><th class="num">Conn.</th><th class="num">Conn%</th><th class="num">Talk</th><th class="num">Longest</th><th class="num">Assigned</th><th class="num">Touched</th><th class="num">SLA breach</th></tr></thead><tbody id="liveBody"><tr><td colspan="11"><div class="ph">Loading…</div></td></tr></tbody></table></div><div class="note">Status is derived from call activity — the Vonage softphone reports nopresence, so there is deliberately no Login or Break here rather than a guess.</div></div><div class="card"><h2 style="display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap">Call log<span style="display:flex;gap:6px;align-items:center"><input type="date" class="ctl" id="clFrom"><input type="date" class="ctl" id="clTo"><button class="btn ghost sm" onclick="loadCallLog(1)">Apply</button><button class="btn ghost sm" onclick="exportCallLog()">Export CSV</button></span></h2><p class="desc">Every call placed in the window — ring time, talk time, outcome and recording.Click a row to open its lead.</p><div class="pipewrap"><table><colgroup><col style="width:132px"><col style="width:140px"><col style="width:190px"><col style="width:124px"><col style="width:104px"><col style="width:74px"><col style="width:74px"><col style="width:120px"><col></colgroup><thead><tr><th>Started</th><th>Agent</th><th>Lead</th><th>Number</th><th>Status</th><th class="num">Ring</th><th class="num">Talk</th><th>Recording</th><th>Disposition</th></tr></thead><tbody id="clBody"><tr><td colspan="9"><div class="ph">Loading…</div></td></tr></tbody></table></div><div style="display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:10px;flex-wrap:wrap"><span class="note" id="clCount"></span><span style="display:flex;gap:6px;align-items:center"><button class="btn ghost sm" id="clPrev" onclick="clPage(-1)">← Prev</button><span class="note" id="clPageLbl"></span><button class="btn ghost sm" id="clNext" onclick="clPage(1)">Next →</button></span></div><div class="note">Ring is dial → answer; Talk is answer → hangup. A call that was neveranswered has a ring time but no talk time.</div></div></div><div id="dash" class="hide"><div class="pagehead"><div><div class="crumb">Management · Cross-region roll-up</div><h1 class="page">Dashboards</h1><div class="sub">Funnel, SLA compliance, ageing & servicing across all regions — derived from the lead record.</div></div><div class="hd-right"><span class="periodtag"><span class="pl">Period</span><span id="dashPeriod">—</span></span><button class="btn ghost sm" onclick="exportPipeline()">Export CSV</button></div></div><div class="kpis" id="dashKpis"></div><div class="sectionlabel">State funnel — NEW → ONBOARDED by region</div><div class="card"><table><thead><tr><th>Region</th><th class="num">Leads</th><th class="num">Contacted</th><th class="num">Qualified</th><th class="num">Beat</th><th class="num">Visited</th><th class="num">Onboarded</th><th class="num">Conv%</th><th class="num">SLA%</th></tr></thead><tbody id="dashState"></tbody></table></div><div class="grid g2"><div class="card"><h2>SLA compliance — owner heat-map</h2><p class="desc">% first contact within SLA, by BM (rows) across recent weeks (cols). Red = chronic breach.</p><div id="dashHeat"></div><div class="note">SLA = first contact within 5 hrs of creation (SOP §11). Reminder T-1h; escalation to BM at T+5h.</div></div><div class="card"><h2>Standard dashboards</h2><p class="desc">SOP §18.2 report suite — click any row to open it. Live = measured from real data; Pending = its source system does not exist yet.</p><table><tbody style="font-size:12.5px"><tr class="clickrow" data-rep="State Funnel"><td>📈 <b>State Funnel</b><span class="rbadge live">Live</span></td><td style="color:#69748c">New → onboarded by region, BM, ASM</td></tr><tr class="clickrow" data-rep="SLA Compliance"><td>⚖ <b>SLA Compliance</b><span class="rbadge live">Live</span></td><td style="color:#69748c">% within SLA, owner heat-map</td></tr><tr class="clickrow" data-rep="Ageing"><td>⌛ <b>Ageing</b><span class="rbadge live">Live</span></td><td style="color:#69748c">Stuck by stage, days-since-action</td></tr><tr class="clickrow" data-rep="Management Roll-up"><td>👑 <b>Management Roll-up</b><span class="rbadge live">Live</span></td><td style="color:#69748c">Cross-region leads, onboardings, value</td></tr><tr class="clickrow" data-rep="BGC Daily"><td>📊 <b>BGC Daily</b><span class="rbadge live">Live</span></td><td style="color:#69748c">Calls, connect rate & talk time per agent per day</td></tr><tr class="clickrow" data-rep="Audit Hygiene"><td>🧹 <b>Audit Hygiene</b><span class="rbadge live">Live</span></td><td style="color:#69748c">Dispositions, SLA, HOLD, DND breaches, recording access</td></tr><tr class="clickrow" data-rep="RBM Servicing"><td>🔄 <b>RBM Servicing</b><span class="rbadge soon">Pending data</span></td><td style="color:#69748c">Repeat-order / complaint / TAT need order data</td></tr></tbody></table></div></div><div class="sectionlabel">What to fix</div><div class="callout"><h2>Recommended actions — from this period's data</h2><p class="desc">Each links to the section above.</p><div id="dashFix"></div></div></div><!-- ======================= CHECKLIST ADMIN ========================= --><div id="chk" class="hide"><div class="pagehead"><div><div class="crumb">Setup · In-call script</div><h1 class="page">Checklist questions</h1><div class="sub">What agents are asked while a call is connected. Questions show at the stagesyou pick, and carry points towards a lead's score.</div></div><div class="hd-right"><button class="btn coral sm" onclick="editQuestion(null)">+ New question</button></div></div><div class="card"><div class="pipewrap"><table><colgroup><col style="width:54px"><col><col style="width:96px"><col style="width:66px"><col style="width:70px"><col style="width:220px"><col style="width:74px"><col style="width:132px"></colgroup><thead><tr><th class="num">Order</th><th>Question</th><th>Type</th><th class="num">Points</th><th>Required</th><th>Shows at</th><th>Status</th><th></th></tr></thead><tbody id="qBody"><tr><td colspan="8"><div class="ph">Loading…</div></td></tr></tbody></table></div><div class="note">A question that has been answered can be switched off but not deleted —the answers reference it.</div></div></div><!-- ======================= RECORDINGS & AUDIT ========================= --><div id="audit" class="hide"><div class="pagehead"><div><div class="crumb">Audit · Access Control</div><h1 class="page">Recordings & Audit</h1><div class="sub">Recordings are gated by role + reporting hierarchy; every open is logged. Hygiene flags are live; the recording repo is a pending source system.</div></div></div><div class="kpis" style="grid-template-columns:repeat(5,1fr)" id="auditKpis"></div><div class="grid g2"><div class="card"><h2>Access & recording visibility matrix</h2><p class="desc">What each role can open. Recording access is scoped by role + reporting hierarchy (SOP §15).</p><table class="matrix"><thead><tr><th>Role</th><th>Own LMS</th><th>Reports'</th><th>State-wide</th><th>All records</th><th>Recordings</th></tr></thead><tbody><tr><td>Individual (BGC/ASM)</td><td class="mk-y">✓</td><td class="mk-n">—</td><td class="mk-n">—</td><td class="mk-n">—</td><td class="mk-s">own only</td></tr><tr><td>Reporting Manager</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-n">—</td><td class="mk-n">—</td><td class="mk-s">reports'</td></tr><tr><td>BM / RSM</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-n">—</td><td class="mk-s">state-wide</td></tr><tr><td>Audit Team</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-s">all · read-only</td></tr><tr><td>Upper Management</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-y">✓</td><td class="mk-s">via BI drill</td></tr></tbody></table><div class="note">Recording repository (signed URLs, DND enforcement, 24-mo retention) is a Phase-2 source system — not yet wired to real data.</div></div><div class="card"><h2>Weekly hygiene flags <span style="color:#97a1b5;font-weight:500;font-size:12px">· live</span></h2><p class="desc">Derived from the lead record — click to list the leads.</p><div id="auditHygiene"><div class="ph">Loading…</div></div></div></div><div class="grid g2"><div class="card"><h2>Audit & compliance program (SOP §17)</h2><div class="att" style="margin-bottom:8px"><div class="ic" style="background:#e6fcf5;color:#0ca678">🎵</div><div class="ab"><div class="atitle">Weekly recording sampling</div><div class="adet">Across BGC, ASM & RBM for quality & process adherence.</div></div></div><div class="att" style="margin-bottom:8px"><div class="ic" style="background:#e6fcf5;color:#0ca678">🧹</div><div class="ab"><div class="atitle">5% deep audit of onboarded</div><div class="adet">Verify data integrity & process compliance.</div></div></div><div class="att" style="margin-bottom:8px"><div class="ic" style="background:#fff0f0;color:#e03131">🚫</div><div class="ab"><div class="atitle">DND enforcement</div><div class="adet">Audit maintains the list; repeat calls auto-flag the user.</div></div></div><div class="att" style="margin-bottom:0"><div class="ic" style="background:#eef1f6;color:#69748c">🗃</div><div class="ab"><div class="atitle">Retention policy</div><div class="adet">24 months for recordings · 5 years for LMS records.</div></div></div></div><div class="card"><h2>Recording repository <span style="color:#97a1b5;font-weight:500;font-size:12px">· pending source</span></h2><p class="desc">Each recording would be tagged with LMS ID, user, timestamp, duration & disposition.</p><div class="ph">No recording repository connected yet — this arrives with the C2C telephony bridge (Phase 2/3).</div></div></div></div></div><!-- drawer + toast --><div class="drawer-ov" id="ov" onclick="closeDrawer()"></div><div class="drawer" id="drawer"><div class="dh"><div class="dhmain"><div class="crumb2" id="dCrumb"></div><h3 id="dTitle"></h3><div class="dsub" id="dSub"></div></div><div class="dtools" id="dTools"></div><button class="x" onclick="closeDrawer()">×</button></div><div class="dbody" id="dBody"></div></div><!-- Record actions: edit the record, and log a call outcome. Both write to the same endpointsthe in-app lead record uses. --><div class="modal hide" id="editModal"><div class="box"><div class="mh"><h2>Edit record</h2><p class="desc">Every change is written to the trail against your name.</p></div><div class="mb" id="editBody"></div><div class="mf"><button class="btn ghost" onclick="closeEdit()">Cancel</button><button class="btn" style="background:#1f2a5e;color:#fff" onclick="saveEdit()">Save changes</button></div></div></div><div class="modal hide" id="dispModal"><div class="box"><div class="mh"><h2>Call disposition</h2><p class="desc">Structured outcome on every interaction (SOP §12.2).</p></div><div class="mb"><label class="lbl">Outcome (required)</label><div class="dispgrid" id="dispGrid"></div><div id="dispExtra"></div><label class="lbl">Note (attaches to the trail)</label><textarea id="dispNote" class="inp" rows="2" style="width:100%;resize:vertical"></textarea></div><div class="mf"><button class="btn ghost" onclick="closeDisp()">Cancel</button><button class="btn coral" onclick="saveDisp()">Save disposition</button></div></div></div><!-- Manual geo verification (SOP §6: geo-pin). Same endpoints the Leads screen uses:/lead-geo/geocode-address, /lead-geo/upload-image, /lead-geo/manual-verify. --><div class="modal hide" id="geoModal"><div class="box"><div class="mh"><h2>Verify location manually</h2><p class="desc">For when the retailer will not tap the capture link — confirm the coordinatesover the phone, or read them off a Maps link they shared. Saved as approved, against your name.</p></div><div class="mb"><label class="lbl">Address</label><div style="display:flex;gap:6px"><input id="geoAddress" class="inp" style="flex:1" placeholder="Shop address with city, state, pincode"><button class="btn ghost sm" id="geoFindBtn" onclick="geoGeocode()">Find on map</button></div><label class="lbl">Latitude, longitude</label><div style="display:flex;gap:6px"><input id="geoLatLng" class="inp" style="flex:1" placeholder="28.6139,77.2090 — or paste a Google Maps link"><button class="btn ghost sm" onclick="geoPreview()">Show on map</button></div><div id="geoMapWrap" class="hide" style="margin-top:10px"><iframe id="geoMapFrame" style="width:100%;height:220px;border:1px solid var(--line);border-radius:10px" loading="lazy"></iframe><a id="geoOpenMap" class="note" target="_blank" rel="noopener" href="#">Open in Google Maps →</a></div><label class="lbl">Store-board photo (required)</label><input id="geoPhoto" type="file" accept="image/jpeg,image/png" class="inp" onchange="geoPickPhoto()"><div class="note">The only evidence that someone actually saw the store-board.</div><img id="geoPhotoImg" class="hide" style="margin-top:8px;max-height:130px;border-radius:8px;border:1px solid var(--line)"><label class="lbl">Remark</label><input id="geoRemark" class="inp" placeholder="Optional — how the location was confirmed"><div id="geoErr" class="hide" style="margin-top:10px;color:#e03131;font-size:12.5px"></div></div><div class="mf"><button class="btn ghost" onclick="closeGeo()">Cancel</button><button class="btn" style="background:#1f2a5e;color:#fff" id="geoSaveBtn" onclick="geoSave()">Save & verify</button></div></div></div><!-- One call bar for the whole console. It used to live inside the lead-record card, which meant acall started from anywhere else had nowhere to report progress, and switching tabs mid-callhid the hang-up button. --><div class="callbar hide" id="gCallBar"><div class="cb-head"><span class="cb-dot"></span><span id="gCallWho">—</span><span class="cb-time mono" id="gCallTimer">00:00</span></div><div class="cb-state" id="gCallState">Starting…</div><div class="cb-acts"><button class="btn ghost sm" onclick="endCall()">Hang up</button><button class="btn coral sm" onclick="openDisp()">Disposition…</button></div><div class="cb-err hide" id="gCallErr"></div></div><!-- First-call checklist. Opens by itself the moment the first call to a lead is ANSWERED — thequestions are worth asking while the retailer is on the line, not reconstructed afterwards. --><div class="modal hide" id="chkModal"><div class="box"><div class="mh"><h2>First call · <span id="chkWho">—</span></h2><p class="desc">Ask these while you have them on the line. Saved against the call and the trail.</p></div><div class="mb" id="chkBody"></div><div class="mf"><span class="note" id="chkNote" style="margin-right:auto"></span><button class="btn ghost" onclick="closeChk()">Later</button><button class="btn" style="background:#1f2a5e;color:#fff" id="chkSaveBtn" onclick="saveChk()">Save answers</button></div></div></div><div class="modal hide" id="qModal"><div class="box"><div class="mh"><h2 id="qTitle">New question</h2><p class="desc">Shows while a call is connected, at the stages you choose.</p></div><div class="mb"><label class="lbl">Question (required)</label><input id="qPrompt" class="inp" style="width:100%" placeholder="What should the agent ask?"><div class="grid g2" style="gap:12px"><div><label class="lbl">Answer type</label><select id="qType" class="inp" style="width:100%" onchange="qTypeChanged()"><option value="TEXT">Text</option><option value="NUMBER">Number</option><option value="YESNO">Yes / No</option><option value="CHOICE">Choice</option></select></div><div><label class="lbl">Points</label><input id="qPoints" type="number" min="0" step="1" class="inp" style="width:100%" value="0"></div></div><div id="qChoicesWrap" class="hide"><label class="lbl">Options — separate with |</label><input id="qChoices" class="inp" style="width:100%" placeholder="Yes|No|Not sure"></div><label class="lbl">Show at these stages</label><div class="opts" id="qStages"></div><div class="note">None selected means every stage.</div><div class="grid g2" style="gap:12px"><div><label class="lbl">Sort order</label><input id="qOrder" type="number" step="10" class="inp" style="width:100%" value="0"></div><div><label class="lbl"> </label><div style="display:flex;gap:14px;align-items:center;padding-top:8px"><label style="font-size:13px"><input type="checkbox" id="qRequired"> Required</label><label style="font-size:13px"><input type="checkbox" id="qActive" checked> Active</label></div></div></div><div id="qErr" class="hide" style="margin-top:10px;color:#e03131;font-size:12.5px"></div></div><div class="mf"><button class="btn ghost" id="qDelBtn" onclick="deleteQuestion()" style="margin-right:auto">Delete</button><button class="btn ghost" onclick="closeQ()">Cancel</button><button class="btn" style="background:#1f2a5e;color:#fff" id="qSaveBtn" onclick="saveQuestion()">Save</button></div></div></div><div class="modal hide" id="asgModal"><div class="box"><div class="mh"><h2>Assign lead</h2><p class="desc" id="asgWho">—</p></div><div class="mb"><input id="asgSearch" class="inp" style="width:100%" placeholder="Filter by name or tier…"oninput="renderAssignList()"><div style="display:flex;gap:6px;margin:10px 0 4px;flex-wrap:wrap" id="asgTiers"></div><div id="asgList" style="max-height:340px;overflow-y:auto;margin-top:6px"></div></div><div class="mf"><button class="btn ghost" onclick="closeAssign()">Cancel</button></div></div></div><div class="modal hide" id="rgnModal"><div class="box"><div class="mh"><h2>Region owner</h2><p class="desc" id="rgnWho">—</p></div><div class="mb"><p class="desc" style="margin-bottom:8px">Pick the BM/RSM who should own this region. This writes the region's Sales L4 position, which the engine reads first; leads already assigned keep their owner.</p><input id="rgnSearch" class="inp" style="width:100%" placeholder="Filter by name, tier or region…" oninput="renderRegionOwnerList()"><div id="rgnList" style="max-height:340px;overflow-y:auto;margin-top:10px"></div></div><div class="mf"><button class="btn ghost" onclick="closeRegionOwner()">Cancel</button></div></div></div><div class="toastwrap" id="toasts"></div><script>var CTX = "${rc.contextPath}";var SEED = { summary:$summaryJson, state:$stateFunnelJson, heat:$slaHeatmapJson, ageing:$ageingJson };var STATE = { regionId:'', agentId:'', from:'$!fromDate', to:'$!toDate' };var DATA = { summary:null, state:null, heat:null, ageing:null };function byId(x){ return document.getElementById(x); }function esc(s){ if(s==null) return ''; return (''+s).replace(/[&<>"]/g,function(c){return {'&':'&','<':'<','>':'>','"':'"'}[c];}); }function fmtInt(n){ if(n==null) return '0'; return (''+n).replace(/\B(?=(\d{3})+(?!\d))/g,','); }/*** Business value in lakhs.** Two conventions live in user.lead.potential: the form captures LAKHS (rows hold 1–99), but* ~1,355 older rows were entered in RUPEES (1,000 – 2,00,00,000). Nothing between 100 and 999* exists, so the gap is a safe separator: 1000 and above is read as rupees and brought onto the* lakh scale. Normalised on read only — no stored value is rewritten.*/var LAKH_CUTOFF=1000;function toLakh(v){ v=Number(v); return v>=LAKH_CUTOFF ? v/100000 : v; }function inrShort(v){ if(v==null||isNaN(v)||Number(v)<=0) return '₹0';var l=toLakh(v);// Under a lakh needs two decimals: a ₹1,000 lead is 0.01L, and one decimal would print it as// ₹0L — the same information loss the old scaling caused, just at the other end.var n=l<1?Math.round(l*100)/100:Math.round(l*10)/10;return '₹'+(n%1===0?n:n.toFixed(l<1?2:1))+'L'; }/*** "1 - 21 Sep 2026" / "28 Aug - 21 Sep 2026" / "21 Dec 2025 - 3 Jan 2026".* ISO on both ends made the reader parse two 10-character strings to see it was one month.*/function periodLabel(from,to){if(!from||!to) return (from||to||'\u2014');var a=new Date(from), b=new Date(to);if(isNaN(a)||isNaN(b)) return from+' \u2192 '+to;var M=['Jan','Feb','Mar','Apr','May','Jun','Jul','Aug','Sep','Oct','Nov','Dec'];var sameY=a.getFullYear()===b.getFullYear(), sameM=sameY&&a.getMonth()===b.getMonth();if(sameM) return a.getDate()+' \u2013 '+b.getDate()+' '+M[b.getMonth()]+' '+b.getFullYear();if(sameY) return a.getDate()+' '+M[a.getMonth()]+' \u2013 '+b.getDate()+' '+M[b.getMonth()]+' '+b.getFullYear();return a.getDate()+' '+M[a.getMonth()]+' '+a.getFullYear()+' \u2013 '+b.getDate()+' '+M[b.getMonth()]+' '+b.getFullYear();}function setDashPeriod(){ byId('dashPeriod').textContent=periodLabel(STATE.from,STATE.to); }// ---- tabsvar SCREENS=['cmd','record','create','assign','live','dash','chk','audit'];var LOADED={};function go(id,btn){ SCREENS.forEach(function(s){ byId(s).classList.toggle('hide',s!==id); });// Leaving the live tab must stop its poll; entering it starts a fresh one.if(id==='live'){ startLive(); } else { stopLive(); }if(id==='chk') loadQuestions();document.querySelectorAll('.tab').forEach(function(t){ t.classList.remove('active'); }); if(btn) btn.classList.add('active');if(id==='dash'){ setDashPeriod(); loadBgc(); }if(id==='record' && !LOADED.record){ LOADED.record=true; loadRecentRecord(); }if(id==='assign' && !LOADED.assign){ LOADED.assign=true; buildAssign(); }if(id==='audit'){ buildAudit(); } }// ---- toastfunction toast(msg,ok){ var w=byId('toasts'); var t=document.createElement('div'); t.className='toast';t.innerHTML=(ok?'<span class="ok">✓</span>':'')+esc(msg); w.appendChild(t);setTimeout(function(){ t.style.opacity='0'; t.style.transition='opacity .3s'; setTimeout(function(){ t.remove(); },300); },2600); }// ---- filters + fetchfunction qs(){ var q=''; if(STATE.regionId)q+='®ionId='+encodeURIComponent(STATE.regionId);if(STATE.agentId)q+='&agentId='+encodeURIComponent(STATE.agentId);if(STATE.from)q+='&from='+encodeURIComponent(STATE.from); if(STATE.to)q+='&to='+encodeURIComponent(STATE.to); return q; }function getJSON(path,cb,onErr){ fetch(CTX+path,{credentials:'same-origin',headers:{'X-Requested-With':'XMLHttpRequest'}}).then(function(r){ if(!r.ok) throw new Error('HTTP '+r.status); return r.json(); }).then(function(j){ cb((j&&j.response!==undefined)?j.response:j); }).catch(function(e){ console.error('LMS fetch failed',path,e);if(typeof onErr==='function'){ onErr(e); } else { toast('Could not load data'); } }); }// ---- stage helpersvar STCLASS={NEW:'st-new',ASSIGNED:'st-assigned',CONTACTED:'st-contacted',QUALIFIED:'st-qualified',BEAT_PLANNED:'st-beat',VISITED:'st-visited',ONBOARDED:'st-onboarded',ACTIVE:'st-active',NOT_INTERESTED:'st-ni',DROPPED:'st-dead'};function stagePill(st,lb){ if(!st) return '<span class="stage st-new">—</span>'; return '<span class="stage '+(STCLASS[st]||'st-new')+'">'+esc(lb||st)+'</span>'; }function slaCell(state){ switch(state){case'MET': return '<span class="sla ok"><span class="slabar"><i style="width:100%;background:#2f9e44"></i></span><span class="clk">met</span></span>';case'RUNNING': return '<span class="sla ok"><span class="slabar"><i style="width:50%;background:#1f2a5e"></i></span><span class="clk">running</span></span>';case'AT_RISK': return '<span class="sla warn"><span class="slabar"><i style="width:85%;background:#f08c00"></i></span><span class="clk">< 1 hr</span></span>';case'BREACHED': return '<span class="sla bad"><span class="slabar"><i style="width:100%;background:#e03131"></i></span><span class="clk">breached</span></span>';default: return '<span style="color:#97a1b5;font-size:12px">—</span>'; } }// ---- COMMAND CENTERvar CC_KPI={ 'new':{i:'📥',bg:'#eef1fb',fg:'#3b5bdb'}, awaiting:{i:'⏳',bg:'#fff4e6',fg:'#f08c00',v:'#f08c00'},sla:{i:'⚠',bg:'#fff0f0',fg:'#e03131',v:'#e03131'}, contacted:{i:'📞',bg:'#e3fafc',fg:'#0c8599'},qualified:{i:'✓',bg:'#e6fcf5',fg:'#0ca678'}, onboarded:{i:'🏆',bg:'#ebfbee',fg:'#2f9e44'} };var ATT_META={ BREACHED_NO_CONTACT:{i:'⚠',bg:'#fff0f0',fg:'#e03131',c:'badflag'}, HOLD:{i:'👤',bg:'#fff0f0',fg:'#e03131',c:'badflag'},SLA_UNDER_1H:{i:'⏳',bg:'#fff4e6',fg:'#e8590c',c:'warnflag'}, MISSING_DISP:{i:'💬',bg:'#fff4e6',fg:'#e8590c',c:'warnflag'},QUALIFIED_NO_BEAT:{i:'🕑',bg:'#eef1f6',fg:'#69748c',c:''}, ONBOARDED_PENDING:{i:'🔄',bg:'#f3f0ff',fg:'#7048e8',c:''} };function renderSummary(d){ DATA.summary=d;var kh=''; (d.kpis||[]).forEach(function(k){ var m=CC_KPI[k.key]||{i:'📊',bg:'#eef1f6',fg:'#69748c'};kh+='<div class="kpi" data-kpi="'+esc(k.key)+'"><div class="top"><div class="ic" style="background:'+m.bg+';color:'+m.fg+'">'+m.i+'</div>'+'<div class="label">'+esc(k.label)+'</div></div><div class="val"'+(m.v?' style="color:'+m.v+'"':'')+'>'+fmtInt(k.value)+'</div>'+'<div class="foot">'+esc(k.foot)+'</div></div>'; });byId('ccKpis').innerHTML=kh;renderFunnel(d.funnel||[]);var ah=''; (d.attention||[]).forEach(function(a){ var m=ATT_META[a.key]||{i:'📊',bg:'#eef1f6',fg:'#69748c',c:''};ah+='<div class="att" data-att="'+esc(a.key)+'" data-attt="'+esc(a.title)+'"><div class="ic" style="background:'+m.bg+';color:'+m.fg+'">'+m.i+'</div>'+'<div class="ab"><div class="atitle">'+esc(a.title)+'</div><div class="adet">'+esc(a.detail)+'</div></div>'+'<div class="acount '+m.c+'">'+fmtInt(a.count)+'</div></div>'; });byId('ccAttention').innerHTML=ah;buildDashKpis(); buildFix();}function renderFunnel(funnel){var byStage={}; funnel.forEach(function(s){ byStage[s.stage]=s; });// First box is every lead created in the period (server key ALL) -- not the NEW stage, which is// the "New" KPI card. BEAT_PLANNED / VISITED / ONBOARDED are evidence-derived on the server.var seq=[['ALL','All leads'],['ASSIGNED','Assigned'],['CONTACTED','Contacted'],['QUALIFIED','Qualified'],['BEAT_PLANNED','Beat planned'],['VISITED','Visited'],['ONBOARDED','Onboarded']];var h=''; var prev=null, prevKey=null;seq.forEach(function(p,idx){ var s=byStage[p[0]]; if(!s) return; var last=(idx===seq.length-1);// Leads that fell out between the previous box and this one: at the previous stage exactly,// or -- for the first gap -- anything in scope that never reached ASSIGNED (still NEW, or// closed as NOT_INTERESTED / DROPPED). Same buckets the drill endpoint already understands.var dropKey = prevKey===null ? '' : (prevKey==='ALL' ? 'NEW,NOT_INTERESTED,DROPPED' : prevKey);var dropAttr = dropKey ? ' data-drop="'+esc(dropKey)+'" data-droplabel="'+esc('Dropped before '+p[1])+'" title="Open the leads that did not reach '+esc(p[1])+'"' : '';var cap; if(idx===0){ cap='<div class="keep">created</div>'; }else if(last){ var dropL=prev?prev.count-s.count:0;cap='<div class="keep"><span class="fcap"'+dropAttr+'>'+s.pct+'% conversion'+(dropL>0?(' · −'+fmtInt(dropL)):'')+'</span></div>'; }else { var drop=prev?prev.count-s.count:0;cap=drop>0?('<div class="drop"><span class="fcap"'+dropAttr+'>−'+fmtInt(drop)+'</span></div>'):('<div class="keep"><span class="fcap"'+dropAttr+'>'+s.pct+'%</span></div>'); }h+='<div class="fstep" data-stage="'+p[0]+'" data-label="'+esc(p[1])+'"><div class="fn">'+esc(p[1])+'</div><div class="fv">'+fmtInt(s.count)+'</div>'+'<div class="fbar" style="width:'+Math.max(s.pct,3)+'%"></div>'+cap+(last?'':'<span class="arrow">➤</span>')+'</div>';prev=s; prevKey=p[0]; });byId('ccFunnel').innerHTML=h||'<div class="ph">No leads in scope.</div>';}// ---- Lead pipeline: filtered, sorted and paged on the server ------------------------------// PIPE.q is the search term. While it is set the date filter does not apply — a search hunts for// one known retailer, and quietly scoping it to the selected month would report "not found" for a// lead that exists. The caption says which mode is in force so that is never a surprise.var PIPE = { q:'', sort:'created', dir:'desc', page:1, pageSize:50, pages:1, total:0 };// Call Center users for the page-level agent filter (header). "Their" leads = created by them OR// owned by them; qs() carries it, so cards, funnel, attention queue, pipeline and every drawer// narrow together.function loadCallCenterUsers(){getJSON('/lms/dashboard/callcenter-users', function(d){var sel=byId('fAgent'); if(!sel) return; var keep=sel.value;var users=(d&&d.users)||[];var h='<option value="">'+(users.length?'All Call Center users':'No Call Center users found')+'</option>';users.forEach(function(u){ h+='<option value="'+u.authId+'">'+esc(u.name)+'</option>'; });sel.innerHTML=h; sel.value=keep||'';}, function(){ var sel=byId('fAgent'); if(sel) sel.innerHTML='<option value="">Call Center list unavailable</option>'; });}// Search mode ignores the date window but keeps the scope filters (region + agent).function scopeQs(){ var q=''; if(STATE.regionId) q+='®ionId='+encodeURIComponent(STATE.regionId);if(STATE.agentId) q+='&agentId='+encodeURIComponent(STATE.agentId); return q; }function loadPipeline(){byId('ccPipeline').innerHTML='<tr><td colspan="10"><div class="ph">Loading…</div></td></tr>';var p='/lms/dashboard/pipeline?page='+PIPE.page+'&pageSize='+PIPE.pageSize+'&sort='+encodeURIComponent(PIPE.sort)+'&dir='+encodeURIComponent(PIPE.dir);if(PIPE.q){ p+='&q='+encodeURIComponent(PIPE.q)+scopeQs(); }else { p+=qs(); }getJSON(p,function(d){d=d||{}; var rows=d.rows||[];PIPE.total=d.total||0; PIPE.pages=d.pages||1; PIPE.page=d.page||1;renderPipeHead();if(!rows.length){byId('ccPipeline').innerHTML='<tr><td colspan="10"><div class="ph">'+(PIPE.q?('No lead matches “'+esc(PIPE.q)+'”.'):'No leads in scope.')+'</div></td></tr>';} else {var h='';rows.forEach(function(l){var rc=l.slaState==='BREACHED'?'rowbad':(l.slaState==='AT_RISK'?'rowwarn':'');h+='<tr class="clickrow '+rc+'" data-leadid="'+l.id+'">'+'<td class="nowrap"><span class="idpill">'+esc(l.lmsCode)+'</span></td>'+'<td class="wrapok"><b>'+esc(l.name||'—')+'</b>'+(l.outlet?'<br><span style="color:#97a1b5;font-size:11px">'+esc(l.outlet)+'</span>':'')+'</td>'+'<td class="nowrap">'+(l.path==='B'?'<span class="tag b">B · Field</span>':'<span class="tag a">A · BGC</span>')+'</td>'+'<td class="nowrap">'+stagePill(l.stage,l.stageLabel)+'</td>'+// title= so a name clipped by the fixed width is still readable on hover.'<td class="nowrap" title="'+esc(l.owner||'')+'">'+esc(l.owner||'—')+'</td>'+'<td class="nowrap" title="'+esc(l.city||'')+'">'+esc(l.city||'—')+'</td>'+'<td class="nowrap" title="'+esc(l.createdBy||'')+'">'+esc(l.createdBy||'—')+'</td>'+'<td class="nowrap">'+slaCell(l.slaState)+'</td>'+'<td class="num nowrap">'+inrShort(l.value)+'</td>'+// data-call carries the lead so the handler needs nothing from the row's other cells.'<td class="nowrap" style="display:flex;gap:5px">'+'<button class="rowcall" data-call="'+l.id+'" data-callname="'+esc(l.name||'')+'"'+' title="Call '+esc(l.name||('lead #'+l.id))+'">☎</button>'+'<button class="rowedit" data-editlead="'+l.id+'"'+' title="Edit '+esc(l.name||('lead #'+l.id))+'">✎</button>'+'<button class="rowassign" data-assign="'+l.id+'" data-assignname="'+esc(l.name||'')+'"'+' data-assignowner="'+esc(l.owner||'')+'" data-assignregion="'+esc(l.regionId||'')+'"'+' title="Assign '+esc(l.name||('lead #'+l.id))+'">👤</button>'+'</td></tr>';});byId('ccPipeline').innerHTML=h;}// Say how many there actually are, not how many were drawn.var shown=rows.length, first=(PIPE.page-1)*PIPE.pageSize+(shown?1:0), last=(PIPE.page-1)*PIPE.pageSize+shown;byId('pipeCount').textContent=PIPE.total? ('Showing '+first+'–'+last+' of '+fmtInt(PIPE.total)+(PIPE.q?' matching leads (all dates)':' leads in the selected period')): '';byId('pipePageLbl').textContent='Page '+PIPE.page+' / '+Math.max(PIPE.pages,1);byId('pipePrev').disabled=(PIPE.page<=1);byId('pipeNext').disabled=(PIPE.page>=PIPE.pages);byId('pipeDesc').innerHTML=PIPE.q? 'Searching every lead for “<b>'+esc(PIPE.q)+'</b>” — the date filter is ignored while a search is active.': 'Click any row → full LMS record & trail. Rows shaded by SLA urgency.';byId('pipeClear').classList.toggle('hide', !PIPE.q);});}/*** Mark the active column and its direction.** The label is captured once into data-label and re-read from there. Deriving it from* textContent instead re-read the arrow this function had just appended, so every sort click* stacked another one onto the header.*/function renderPipeHead(){document.querySelectorAll('th.sortable').forEach(function(th){if(!th.hasAttribute('data-label')) th.setAttribute('data-label', th.textContent.trim());var on=(th.getAttribute('data-sort')===PIPE.sort);th.classList.toggle('on',on);th.innerHTML=esc(th.getAttribute('data-label'))+(on?'<span class="arrow '+(PIPE.dir==='asc'?'up':'down')+'"></span>':'');});}function pipeSort(col){// Same column toggles direction; a new column starts descending, which is what people expect// from value and dates and is harmless for the text columns.if(PIPE.sort===col){ PIPE.dir=(PIPE.dir==='asc'?'desc':'asc'); }else { PIPE.sort=col; PIPE.dir='desc'; }PIPE.page=1; loadPipeline();}function pipeSearch(){var v=(byId('pipeQ').value||'').trim();if(v && v.length<2){ toast('Type at least 2 characters'); return; }PIPE.q=v; PIPE.page=1; loadPipeline();}function pipeClearSearch(){ byId('pipeQ').value=''; PIPE.q=''; PIPE.page=1; loadPipeline(); }function pipePage(step){var n=PIPE.page+step;if(n<1||n>PIPE.pages) return;PIPE.page=n; loadPipeline();}function kpiBucket(k){ switch(k){case'new':return['STAGE','NEW'];case'awaiting':return['STAGE','ASSIGNED'];case'sla':return['ATTENTION','BREACHED_NO_CONTACT'];case'contacted':return['STAGE','CONTACTED'];case'qualified':return['STAGE','QUALIFIED'];// The Onboarded tile counts ONBOARDED + ACTIVE, so its drill has to as well.case'onboarded':return['STAGE_IN','ONBOARDED,ACTIVE'];default:return['ALL','']; } }// ---- DASHBOARDSvar DASH_KPI=[ {i:'📥',bg:'#eef1fb',fg:'#3b5bdb'}, {i:'📈',bg:'#e6fcf5',fg:'#0ca678',v:'#0ca678'},{i:'⚖',bg:'#fff4e6',fg:'#f08c00',v:'#f08c00'}, {i:'📞',bg:'#e3fafc',fg:'#0c8599'},{i:'⌛',bg:'#fff0f0',fg:'#e03131',v:'#e03131'}, {i:'💰',bg:'#ebfbee',fg:'#2f9e44'} ];function pctColor(p){ return p>=25?'#2f9e44':(p>=18?'#f08c00':(p>=10?'#e8590c':'#e03131')); }function slaColor(p){ return p>=85?'#2f9e44':(p>=70?'#f08c00':'#e03131'); }function renderState(d){ DATA.state=d; var rows=(d&&d.rows)?d.rows:[];var h=''; rows.forEach(function(r){ var cls=r.convPct<15?'rowbad':(r.slaPct<60?'rowwarn':'');h+='<tr class="clickrow '+cls+'" data-region="'+esc(r.regionCode)+'" data-rn="'+esc(r.regionName)+'">'+'<td><b>'+esc(r.regionName)+'</b> <span class="idpill">'+esc(r.regionCode)+'</span></td>'+'<td class="num">'+fmtInt(r.newCount)+'</td><td class="num">'+fmtInt(r.contacted)+'</td><td class="num">'+fmtInt(r.qualified)+'</td>'+'<td class="num">'+fmtInt(r.beatPlanned)+'</td><td class="num">'+fmtInt(r.visited)+'</td><td class="num">'+fmtInt(r.onboarded)+'</td>'+'<td class="num"><b style="color:'+pctColor(r.convPct)+'">'+r.convPct+'%</b></td>'+'<td class="num"><b style="color:'+slaColor(r.slaPct)+'">'+r.slaPct+'%</b></td></tr>'; });byId('dashState').innerHTML=h||'<tr><td colspan="9"><div class="ph">No regional data.</div></td></tr>';buildDashKpis(); buildFix();}function renderHeat(d){ DATA.heat=d; var weeks=(d&&d.weeks)?d.weeks:[],bms=(d&&d.bms)?d.bms:[];if(!bms.length){ byId('dashHeat').innerHTML='<div class="ph">No SLA data for the selected period.</div>'; return; }function hc(p){ if(p>=90)return'#40c057';if(p>=80)return'#82c91e';if(p>=70)return'#fab005';if(p>=60)return'#fd7e14';if(p>=50)return'#fa5252';return'#e03131'; }var h='<table class="heat"><thead><tr><td style="background:none;border:0"></td>';weeks.forEach(function(w){ h+='<td style="background:none;border:0;color:#97a1b5;font-size:10px;font-weight:700">'+esc(w)+'</td>'; });h+='</tr></thead><tbody>';bms.forEach(function(bm){ h+='<tr><td style="background:none;color:#69748c;font-size:11px;text-align:left;width:auto;border:0">'+esc(bm.bmName)+'</td>';(bm.cells||[]).forEach(function(c){ if(c.pct==null){ h+='<td style="background:#eef1f6;color:#97a1b5">–</td>'; }else { var col=hc(c.pct),tc=(c.pct>=70&&c.pct<80)?'#333':'#fff'; h+='<td style="background:'+col+';color:'+tc+'">'+c.pct+'</td>'; } }); h+='</tr>'; });h+='</tbody></table>'; byId('dashHeat').innerHTML=h;}function renderAgeing(d){ DATA.ageing=d; buildDashKpis(); buildFix(); }/** Telephony totals for the calls/day tile. Failure leaves the tile honest rather than zeroed. */function loadBgc(){getJSON('/lms/dashboard/bgc-daily'+qsDates(), function(d){ DATA.bgc=d||null; buildDashKpis(); },function(){ DATA.bgc=null; buildDashKpis(); });}/** Days in the selected period — the calls/day tile divided by a hardcoded 90 regardless of it. */function periodDays(){if(!STATE.from || !STATE.to) return 1;var a=new Date(STATE.from), b=new Date(STATE.to);if(isNaN(a)||isNaN(b)) return 1;return Math.max(1, Math.round((b-a)/86400000)+1);}function buildDashKpis(){ var s=DATA.summary; if(!s) return;var tot=0,acc=0; ((DATA.state&&DATA.state.rows)||[]).forEach(function(r){ tot+=r.newCount; acc+=r.slaPct*r.newCount; });var sla=tot>0?Math.round(acc/tot):0;// Calls/day from the real call log. It used to be CONTACTED ÷ 90 labelled "proxy · no// telephony" — a stage count divided by a constant that stopped matching the period the moment// the default window became the current month. Now: calls placed ÷ days in the selected period,// with the connect rate underneath, or an honest dash when the telephony data has not loaded.var callsTile='—', callsFoot='no calls in period';if(DATA.bgc){var days=periodDays();callsTile=fmtInt(Math.round((DATA.bgc.calls||0)/days));callsFoot=(DATA.bgc.calls||0)+' calls · '+(DATA.bgc.connectPct||0)+'% connected';}var ageDays=(DATA.ageing&&DATA.ageing.days)?DATA.ageing.days:7;var vals=[ {v:fmtInt(s.total),f:'in period'}, {v:s.conversionPct+'<small>%</small>',f:'new → onboarded'},{v:sla+'<small>%</small>',f:'first contact ≤ 5h'}, {v:callsTile,f:callsFoot},{v:DATA.ageing?fmtInt(DATA.ageing.total):'—',f:'stuck by stage'},// inrShort, not fmtInr: business value is stored in lakhs and every other figure on the page// renders it that way. fmtInr printed a bare ₹139 for what is ₹139 lakh.{v:inrShort(s.onboardedValue),f:'est. potential'} ];var labels=['LMS created','Conversion','SLA compliance','Calls / day (BGC)','Ageing > '+ageDays+' days','Onboarded value'];var h=''; vals.forEach(function(x,i){ var m=DASH_KPI[i];h+='<div class="kpi"><div class="top"><div class="ic" style="background:'+m.bg+';color:'+m.fg+'">'+m.i+'</div>'+'<div class="label">'+labels[i]+'</div></div><div class="val"'+(m.v?' style="color:'+m.v+'"':'')+'>'+x.v+'</div><div class="foot">'+x.f+'</div></div>'; });byId('dashKpis').innerHTML=h;}function buildFix(){ var rows=((DATA.state&&DATA.state.rows)||[]).slice();var out='';if(rows.length){ var worst=rows.slice().sort(function(a,b){return a.convPct-b.convPct;})[0];out+='<div class="fix"><div class="sev" style="background:#e03131"></div><div class="fb"><div class="ft">'+esc(worst.regionName)+' is leaking at the top</div>'+'<div class="fd"><b>'+fmtInt(worst.newCount)+' created, only '+worst.convPct+'% onboarded and '+worst.slaPct+'% SLA</b> — the weakest region this period.</div>'+'<div class="act">→ Review its stuck leads; check BM mapping / HOLD queue.</div></div></div>';var lowSla=rows.slice().sort(function(a,b){return a.slaPct-b.slaPct;})[0];if(lowSla && lowSla.regionCode!==worst.regionCode){ out+='<div class="fix"><div class="sev" style="background:#f59f00"></div><div class="fb"><div class="ft">'+esc(lowSla.regionName)+' SLA slipping</div>'+'<div class="fd"><b>'+lowSla.slaPct+'% on-time first contact</b> — first-contact discipline is breaking down.</div>'+'<div class="act">→ Enforce ASM mapping (≤2h) + coaching.</div></div></div>'; } }var age=DATA.ageing?DATA.ageing.total:0;out+='<div class="fix"><div class="sev" style="background:#f59f00"></div><div class="fb"><div class="ft">'+fmtInt(age)+' leads ageing > 7 days</div>'+'<div class="fd"><b>Stuck open leads by stage</b> — qualified leads not being added to beats lose revival odds.</div>'+'<div class="act">→ Nudge ASMs to beat-plan qualified LMS within 48h.</div></div></div>';byId('dashFix').innerHTML=out;}// ---- drill drawerfunction openDrawer(crumb,title,sub,html){ byId('dCrumb').textContent=crumb||''; byId('dTitle').textContent=title||'';byId('dSub').textContent=sub||'';// The filter for a drawer table lives in the drawer header, so it has to go when the body it// belongs to is replaced — otherwise the next drawer opens wearing the last one's filter.byId('dTools').innerHTML='';byId('dBody').innerHTML=html||''; byId('ov').classList.add('open'); byId('drawer').classList.add('open'); }function closeDrawer(){ byId('ov').classList.remove('open'); byId('drawer').classList.remove('open'); }document.addEventListener('keydown',function(e){ if(e.key==='Escape')closeDrawer();if(e.key==='/'&&document.activeElement.tagName!=='INPUT'){ e.preventDefault(); byId('lmsSearch').focus(); } });// No SLA column: the drawer lists leads by stage, region or search term, and the first-contact// clock only ever ran on leads created through the LMS -- so the column was a wall of em-dashes// with the occasional breach, carrying no information the drawer was opened to find. SLA lives// where it is the subject: the pipeline, the attention queue, and the SLA Compliance report.function drawerLeadTable(leads){ if(!leads||!leads.length) return '<div class="ph">No leads in this bucket.</div>';var h='<div class="card"><table><thead><tr><th>LMS ID</th><th>Business</th><th>Stage</th><th>Owner</th><th class="num">Value</th></tr></thead><tbody>';leads.forEach(function(l){ h+='<tr class="clickrow" data-leadid="'+l.id+'"><td><span class="idpill">'+esc(l.lmsCode)+'</span></td>'+'<td><b>'+esc(l.name||'—')+'</b>'+(l.outlet?'<br><span style="color:#97a1b5;font-size:11px">'+esc(l.outlet)+'</span>':'')+'</td>'+'<td>'+stagePill(l.stage,l.stageLabel)+'</td><td>'+esc(l.owner||'—')+'</td>'+'<td class="num">'+inrShort(l.value)+'</td></tr>'; });return h+'</tbody></table></div>'; }// The drill drawer pages server-side (100 per page), so a bar reading 501 can be walked in full// instead of stopping at the first 100. The header filter box only filters the page on screen.var DRILL={crumb:'',title:'',sub:'',bt:'',bk:'',page:1,pageSize:100,pages:1,total:0};function drill(crumb,title,sub,bt,bk){ DRILL={crumb:crumb,title:title,sub:sub,bt:bt,bk:bk,page:1,pageSize:100,pages:1,total:0}; loadDrill(); }function drillPage(delta){ var n=DRILL.page+delta; if(n<1||n>DRILL.pages) return; DRILL.page=n; loadDrill(); }function loadDrill(){ var D=DRILL; openDrawer(D.crumb,D.title,'Loading…','<div class="ph">Loading…</div>');var q='?bucketType='+encodeURIComponent(D.bt)+(D.bk?'&bucketKey='+encodeURIComponent(D.bk):'')+'&page='+D.page+'&pageSize='+D.pageSize+qs();getJSON('/lms/dashboard/leads'+q,function(d){ var leads=(d&&d.leads)?d.leads:[];D.total=(d&&d.total!=null)?d.total:leads.length; D.pages=Math.max((d&&d.pages)||1,1); D.page=(d&&d.page)||D.page;var count=fmtInt(D.total)+' lead(s)';if(D.pages>1){ var first=(D.page-1)*D.pageSize+(leads.length?1:0), last=(D.page-1)*D.pageSize+leads.length;count+=' · showing '+first+'–'+last; }openDrawer(D.crumb,D.title,(D.sub||'')+' · '+count,drawerLeadTable(leads)+drillPager());byId('dBody').scrollTop=0; }); }function drillPager(){ if(DRILL.pages<=1) return '';return '<div style="display:flex;justify-content:flex-end;align-items:center;gap:6px;margin-top:10px;flex-wrap:wrap">'+'<button class="btn ghost sm" onclick="drillPage(-1)"'+(DRILL.page<=1?' disabled':'')+'>← Prev</button>'+'<span class="note">Page '+DRILL.page+' / '+DRILL.pages+'</span>'+'<button class="btn ghost sm" onclick="drillPage(1)"'+(DRILL.page>=DRILL.pages?' disabled':'')+'>Next →</button></div>'; }// ---- app-bar search: LMS id / retailer / business / phone / city -> results in the drawervar searchTimer=null, searchSeq=0;function runSearch(){ var q=(byId('lmsSearch').value||'').trim();if(q.length<2){ toast('Type at least 2 characters'); return; }var seq=++searchSeq;openDrawer('Search','\u201c'+q+'\u201d','Searching…','<div class="ph">Searching…</div>');getJSON('/lms/dashboard/search?q='+encodeURIComponent(q),function(d){if(seq!==searchSeq) return; // a newer search already wonvar leads=(d&&d.leads)?d.leads:[];openDrawer('Search','\u201c'+q+'\u201d',leads.length+' match(es)',drawerLeadTable(leads)); },function(){ if(seq!==searchSeq) return;openDrawer('Search','\u201c'+q+'\u201d','Search failed','<div class="ph">Could not run the search.</div>'); }); }byId('pipeQ').addEventListener('keydown',function(e){if(e.key==='Enter'){ e.preventDefault(); pipeSearch(); }else if(e.key==='Escape'){ pipeClearSearch(); } });byId('lmsSearch').addEventListener('keydown',function(e){if(e.key==='Enter'){ e.preventDefault(); clearTimeout(searchTimer); runSearch(); }else if(e.key==='Escape'){ this.blur(); closeDrawer(); } });byId('lmsSearch').addEventListener('input',function(){ clearTimeout(searchTimer);var v=(this.value||'').trim(); if(v.length<2) return;searchTimer=setTimeout(runSearch,400); });var REPORT_NOTE={ 'State Funnel':'Live from the lead record — grouped by region, BM and ASM.','SLA Compliance':'Live — first_contacted_at vs first_contact_due, owner heat-map.','Ageing':'Live — open leads untouched > 7 days, by stage.','Management Roll-up':'Live — cross-region leads, onboardings and estimated value.','BGC Daily':'Partial — created + dispositions are real; call volume is a PROXY (contacted ÷ days). No telephony bridge yet.','Audit Hygiene':'Partial — missing-disposition & HOLD are shown; DND breaches & recording flags need the call/recording log.','RBM Servicing':'Pending data — repeat-order / complaint / resolution-TAT need order + ticket data outside the lead record.' };// ---- delegated clicksdocument.addEventListener('click',function(e){var eq=e.target.closest('[data-editq]');if(eq){ editQuestion(parseInt(eq.getAttribute('data-editq'),10)); return; }// Stage chips are multi-select; the in-call answer chips are single-select.var qs=e.target.closest('.qstage');if(qs){ qs.classList.toggle('sel'); return; }var tf=e.target.closest('.trailf');if(tf){ setTrailFilter(tf.getAttribute('data-trailtype')); return; }var tp=e.target.closest('#asgTiers .chkopt');if(tp){ byId('asgTiers').querySelectorAll('.chkopt').forEach(function(x){ x.classList.remove('sel'); });tp.classList.add('sel'); ASG.tier=tp.getAttribute('data-tier'); renderAssignList(); return; }// The assign-modal tier pills share the .chkopt class for styling, so they are handled above// and excluded here: this generic branch only picks an answer chip, and letting it swallow a// tier click selected the pill visually while never applying the filter.var co=e.target.closest('.chkopt');if(co && !co.closest('#asgTiers') && !co.classList.contains('trailf')){ var wrap=co.parentNode;wrap.querySelectorAll('.chkopt').forEach(function(x){ x.classList.remove('sel'); });co.classList.add('sel'); return; }var asg=e.target.closest('[data-assign]');if(asg){ e.preventDefault(); e.stopPropagation();openAssign(parseInt(asg.getAttribute('data-assign'),10), asg.getAttribute('data-assignname'),asg.getAttribute('data-assignowner'), asg.getAttribute('data-assignregion')); return; }var pick=e.target.closest('[data-assignto]');if(pick){ assignTo(parseInt(pick.getAttribute('data-assignto'),10)); return; }var rb=e.target.closest('[data-rgn]');if(rb){ openRegionOwner(parseInt(rb.getAttribute('data-rgn'),10), rb.getAttribute('data-rgnlabel'), rb.getAttribute('data-rgnowner')); return; }var rp=e.target.closest('[data-rgnpick]');if(rp){ setRegionOwner(parseInt(rp.getAttribute('data-rgnpick'),10), rp.getAttribute('data-rgnname')); return; }var ed=e.target.closest('[data-editlead]');if(ed){ e.preventDefault(); e.stopPropagation();editLeadById(parseInt(ed.getAttribute('data-editlead'),10)); return; }var cb=e.target.closest('[data-call]');if(cb){ e.preventDefault(); e.stopPropagation();dialLead(parseInt(cb.getAttribute('data-call'),10), cb.getAttribute('data-callname'), cb); return; }var la=e.target.closest('tr[data-liveagent]');if(la){ openAgentCalls(parseInt(la.getAttribute('data-liveagent'),10)); return; }var th=e.target.closest('th.sortable'); if(th){ pipeSort(th.getAttribute('data-sort')); return; }var kpi=e.target.closest('.kpi[data-kpi]'); if(kpi){ var b=kpiBucket(kpi.getAttribute('data-kpi'));drill('Command Center',kpi.querySelector('.label').textContent,'KPI drill',b[0],b[1]); return; }var fc=e.target.closest('.fcap[data-drop]'); if(fc){ var dk=fc.getAttribute('data-drop');drill('Lifecycle funnel',fc.getAttribute('data-droplabel'),'At the previous step, never reached this one',dk.indexOf(',')>=0?'STAGE_IN':'STAGE',dk); return; }var fs=e.target.closest('.fstep[data-stage]'); if(fs){ var st=fs.getAttribute('data-stage');drill('Lifecycle funnel',fs.getAttribute('data-label'),'Reached this stage',st==='ALL'?'ALL':'STAGE_REACHED',st==='ALL'?'':st); return; }var att=e.target.closest('.att[data-att]'); if(att){ drill('Needs attention',att.getAttribute('data-attt'),'Attention queue','ATTENTION',att.getAttribute('data-att')); return; }var reg=e.target.closest('tr[data-region]'); if(reg){ drill('State funnel',reg.getAttribute('data-rn'),'Region '+reg.getAttribute('data-region'),'REGION',reg.getAttribute('data-region')); return; }var rep=e.target.closest('tr[data-rep]'); if(rep){ openReport(rep.getAttribute('data-rep')); return; }var lead=e.target.closest('[data-leadid]'); if(lead){ var lid=lead.getAttribute('data-leadid');closeDrawer(); LOADED.record=true; byId('recLookup').value=lid; injectRecord(lid);go('record',document.querySelector('.tab[data-screen="record"]')); return; }});// ---- filtersfunction refresh(){ STATE.regionId=byId('fRegion').value||''; STATE.agentId=byId('fAgent').value||''; STATE.from=byId('fFrom').value||''; STATE.to=byId('fTo').value||'';getJSON('/lms/dashboard/summary?_=1'+qs(),renderSummary); loadPipeline();getJSON('/lms/dashboard/state-funnel?_=1'+qs(),renderState);getJSON('/lms/dashboard/sla-heatmap?_=1'+qs(),renderHeat);getJSON('/lms/dashboard/ageing',renderAgeing);setDashPeriod(); }['fAgent','fRegion','fFrom','fTo'].forEach(function(id){ byId(id).addEventListener('change',refresh); });// ====================== LEAD RECORD (native sts-mockup layout, real data) ======================var STEPS=[['NEW','New'],['ASSIGNED','Assigned'],['CONTACTED','Contacted'],['QUALIFIED','Qualified'],['BEAT_PLANNED','Beat-plan'],['VISITED','Visited'],['ONBOARDED','Onboarded'],['ACTIVE','Active']];function fmtDT(s){ if(!s) return '—'; var d=new Date(s); if(isNaN(d)) return esc(s);var mo=['Jan','Feb','Mar','Apr','May','Jun','Jul','Aug','Sep','Oct','Nov','Dec'];function p(n){ return (n<10?'0':'')+n; }return p(d.getDate())+' '+mo[d.getMonth()]+' '+d.getFullYear()+' · '+p(d.getHours())+':'+p(d.getMinutes()); }function kvRow(k,v){ return '<div class="k">'+k+'</div><div class="v">'+(v==null||v===''?'—':v)+'</div>'; }function trailType(t){ if(t==='TELEPHONIC'||t==='CALL') return 'call'; if(!t) return 'sys'; return ''; }function injectRecord(id){ byId('recordHost').innerHTML='<div class="ph">Loading lead #'+esc(id)+'…</div>';getJSON('/lms/dashboard/record?leadId='+encodeURIComponent(id),function(d){ if(!d||!d.id){ byId('recordHost').innerHTML='<div class="ph">Lead #'+esc(id)+' not found.</div>'; return; } renderRecord(d); }); }function loadRecord(){ var v=(byId('recLookup').value||'').replace(/\D/g,''); if(!v){ toast('Enter a lead #'); return; } injectRecord(v); }function loadRecentRecord(){ getJSON('/lms/dashboard/leads?bucketType=ALL'+qs(),function(d){ var leads=(d&&d.leads)?d.leads:[];if(leads.length){ byId('recLookup').value=leads[0].id; injectRecord(leads[0].id); }else { byId('recordHost').innerHTML='<div class="ph">No leads to show. Create one from the Create Lead tab.</div>'; } }); }/** Trail type filter. '' is everything; the rest match LeadActivity.communicationType. */var TRAIL_TYPES=[['','All'],['TELEPHONIC','Telephonic'],['VISIT','Visit'],['UPDATE','Update']];var TRAIL={ filter:'' };/** An entry with no communication type is a stage move or a note — shown as Update. */function trailTypeKey(t){ return t && t.type ? t.type : 'UPDATE'; }function trailCounts(list){var c={};list.forEach(function(t){ var k=trailTypeKey(t); c[k]=(c[k]||0)+1; });return c;}function setTrailFilter(type){TRAIL.filter=type||'';document.querySelectorAll('#trailFilter .trailf').forEach(function(b){b.classList.toggle('sel', b.getAttribute('data-trailtype')===TRAIL.filter); });renderTrailList();}function renderTrailList(){var host=byId('trailHost'); if(!host || !REC) return;var all=REC.trail||[];var list=TRAIL.filter?all.filter(function(t){ return trailTypeKey(t)===TRAIL.filter; }):all;if(!list.length){host.innerHTML='<div class="ph">'+(all.length?'No entries of this type.':'No activity yet.')+'</div>';return;}var h='<div class="trail" id="trailScroll">';list.forEach(function(t){h+='<div class="tevt '+trailType(t.type)+'"><div class="tdot">●</div>'+'<div class="tt">'+(t.type?esc(t.type):'Update')+'</div>'+'<div class="tm">'+esc(t.actor||'System')+' · '+fmtDT(t.when)+(t.scheduled?(' · scheduled '+fmtDT(t.scheduled)):'')+'</div>'+(t.body?('<div class="td">'+esc(t.body)+'</div>'):'');// The recording of the call this entry came from, so the agent's account of the conversation// and the conversation itself sit together instead of in two separate lists.if(t.callId){h+='<div class="trec"><audio controls preload="none" src="'+CTX+'/lms/recording/'+t.callId+'"></audio>'+(t.durationSeconds?('<span class="note">'+t.durationSeconds+'s</span>'):'')+(t.archived?'':'<span class="note">archiving…</span>')+'</div>';}h+='</div>';});host.innerHTML=h+'</div>';capTrail();}/** Trail entries shown before the list starts scrolling. */var TRAIL_VISIBLE=5;/*** Cap the trail at TRAIL_VISIBLE entries and scroll the rest.** Measured from the 6th entry's own offset rather than assumed from a row height — entries vary a* lot (a one-line note, a wrapped remark, one carrying an audio player), so any fixed px guess* would cut an entry in half on most leads.*/function capTrail(){var box=byId('trailScroll'); if(!box) return;var items=box.children;if(items.length<=TRAIL_VISIBLE){ box.style.maxHeight=''; box.style.overflowY=''; box.classList.remove('scrolls'); return; }var cut=items[TRAIL_VISIBLE];box.style.maxHeight=Math.round(cut.offsetTop-box.firstElementChild.offsetTop)+'px';box.style.overflowY='auto';box.classList.add('scrolls');}function renderRecord(d){REC=d; CALL.id=null; TRAIL.filter='';// headervar head='<div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:14px">'+'<div><div class="crumb">'+(d.lmsCode?('<span class="idpill">'+esc(d.lmsCode)+'</span>'):('Lead #'+d.id))+'</div>'+'<h1 class="page" style="margin-top:4px">'+esc(d.name||'—')+(d.outlet?' <span style="font-weight:500;color:#59668a;font-size:18px">· '+esc(d.outlet)+'</span>':'')+'</h1></div>'+'<div style="display:flex;gap:8px;align-items:center">'+stagePill(d.stage,d.stageLabel)+' <span class="stage" style="background:#eef1f6;color:#69748c">SLA: '+esc(d.slaState||'NA')+'</span>'+(d.assignmentStatus==='HOLD'?' <span class="stage st-ni">HOLD</span>':'')+'</div></div>';// steppervar idx=(d.stageIndex==null?-1:d.stageIndex);// A terminal lead has no stepper to draw, and a whole card repeating what the header pill and// the Record card's Current stage already say is just a band of empty space. Omit it.var step='';if(!d.terminal){step='<div class="card" style="padding:16px 22px"><div class="rec-stepper">';STEPS.forEach(function(s,i){ var cls=i<idx?'done':(i===idx?'cur':''); var last=(i===STEPS.length-1);step+='<div class="rec-step '+cls+'"><div class="dot">'+(i<idx?'✓':(i+1))+'</div><div class="sl">'+esc(s[1])+'</div>'+(last?'':'<div class="bar"></div>')+'</div>'; });step+='</div></div>';}// detailsvar details='<div class="card"><h2 style="display:flex;align-items:center;justify-content:space-between;gap:10px">Record'+'<button class="btn ghost sm" onclick="openEdit()">✎ Edit</button></h2>'+'<p class="desc">ID, dates & auto-assignment are system-set and immutable. Everything else is correctable.</p>'+'<div class="grid g2" style="gap:20px"><div class="kv">'+kvRow('LMS ID', d.lmsCode?('<span class="mono">'+esc(d.lmsCode)+'</span>'):'—')+kvRow('Created', fmtDT(d.created)+(d.createdBy?(' · '+esc(d.createdBy)):''))+kvRow('Creation path', d.path?('<span class="tag '+(d.path==='B'?'b':'a')+'">'+(d.path==='B'?'B · Field':'A · BGC')+'</span>'):'—')+kvRow('Retailer', esc(d.name))+kvRow('Business', esc(d.outlet))+kvRow('Contact', d.contact?('<span class="mono">'+esc(d.contact)+'</span>'):'—')+'</div><div class="kv">'+kvRow('Location', esc(d.location))+kvRow('Region', esc(d.regionCode))+kvRow('Business value', inrShort(d.value))+kvRow('Source', esc(d.source))+kvRow('Last disposition', d.disposition?esc(d.disposition):'—')+kvRow('Owner BM/RSM', esc(d.ownerBm))+'</div></div><div class="divider"></div>'+'<div class="kv" style="grid-template-columns:130px 1fr 130px 1fr">'+kvRow('Working owner', esc(d.owner))+kvRow('Current stage', stagePill(d.stage,d.stageLabel))+kvRow('First contact', d.firstContactedAt?fmtDT(d.firstContactedAt):'<span style="color:#e8590c">not yet</span>')+kvRow('Unreachable tries', d.unreachableCount==null?'0':d.unreachableCount)+'</div></div>';// SLA cardvar slaClr=d.slaState==='MET'?'#2f9e44':(d.slaState==='BREACHED'?'#e03131':(d.slaState==='AT_RISK'?'#f08c00':'#69748c'));var sla='<div class="card"><h2>First-contact SLA</h2><p class="desc">5-hr commitment from creation (SOP §11).</p>'+'<div style="font-size:26px;font-weight:800;color:'+slaClr+'">'+esc(d.slaState||'NA')+'</div>'+'<div class="kv" style="margin-top:10px">'+kvRow('Due by', d.firstContactDue?fmtDT(d.firstContactDue):'—')+kvRow('First contact', d.firstContactedAt?fmtDT(d.firstContactedAt):'<span style="color:#e8590c">not yet</span>')+'</div></div>';// trail// Trail card. The list itself is rendered by renderTrailList() so the type filter can redraw it// without refetching the record — the whole trail is already in hand.var counts=trailCounts(d.trail||[]);var trail='<div class="card"><h2 style="display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap">'+'<span>Trail <span style="color:#97a1b5;font-weight:500;font-size:12px">· append-only</span></span>'+(d.trail&&d.trail.length?('<span class="opts" id="trailFilter">'+TRAIL_TYPES.map(function(t){var n=counts[t[0]]||0;// Offer only the types this lead actually has — a filter that returns nothing is noise.if(t[0] && !n) return '';return '<button type="button" class="chkopt trailf'+(TRAIL.filter===t[0]?' sel':'')+'"'+' data-trailtype="'+t[0]+'">'+esc(t[1])+' <span class="note" style="display:inline">'+(t[0]?n:(d.trail.length))+'</span></button>';}).join('')+'</span>'):'')+'</h2>'+'<div id="trailHost"></div>';trail+='</div>';// ---- Click-to-call (SOP §12). VBC places the call server-side: our own device rings first,// then the retailer. A blocked number never gets a button at all — the refusal belongs in// front of the agent, not in the response to a dial they already started.var call='<div class="card"><h2>Click-to-call</h2>';if(d.dnd){ call+='<p class="desc" style="color:#e03131"><b>Do-not-call.</b> '+esc(d.dndReason||'This retailer asked not to be contacted.')+'</p>'; }else if(!d.contact){ call+='<p class="desc">No contact number on this lead.</p>'; }else { call+='<p class="desc">Bridged call · disposition required on disconnect.</p>'+'<button class="btn coral" id="callBtn" onclick="startCall()">☎ Call retailer (C2C)</button>'; }call+='<div class="note" style="margin-top:10px">A call is only worth what its disposition says — log one on every disconnect.</div></div>';// ---- Beat plan. Read-only on purpose: adding a stop belongs to the beat planner, and the// gate that matters (an approved geo-pin) is what this card exists to report.// The card used to state the geo gate and leave the agent to go and find the Leads screen.// The action that clears the gate now lives on it.var mapLink=(d.geoLat!=null&&d.geoLng!=null)? ' <a class="btn ghost sm" target="_blank" rel="noopener" href="https://www.google.com/maps?q='+d.geoLat+','+d.geoLng+'">View on map</a>' : '';var photoLink=(d.geoPhotoId>0)? ' <a class="btn ghost sm" target="_blank" rel="noopener" href="'+CTX+'/open-attachment?documentId='+d.geoPhotoId+'">Store photo</a>' : '';var beat='<div class="card"><h2>Beat plan</h2>'+(d.geoApproved? '<p class="desc"><span class="stage st-visited">Geo verified</span> — this lead can be added to a beat.</p>': '<p class="desc" style="color:#a9720a">Geo-pin not yet approved'+(d.geoStatus?(' ('+esc(d.geoStatus.toLowerCase())+')'):'')+'. Verify the location before adding this lead to a beat.</p>')+'<div style="display:flex;gap:6px;flex-wrap:wrap;margin-bottom:8px">'+'<button class="btn ghost sm" onclick="openGeo()">'+(d.geoApproved?'Re-verify location':'Verify manually')+'</button>'+mapLink+photoLink+'</div>'+'<div class="note">Check-in at the retailer moves the stage to Visited.</div></div>';// ---- Advance stage. Forward-only and comment-mandatory, same rules the endpoint enforces.var adv='';if(!d.terminal){var opts='<option value="" selected disabled>Move to…</option>';STEPS.forEach(function(st,i){ if(i>idx) opts+='<option value="'+st[0]+'">'+esc(st[1])+'</option>'; });['NOT_INTERESTED','DROPPED'].forEach(function(t){ opts+='<option value="'+t+'">'+t.replace('_',' ')+'</option>'; });adv='<div class="card"><h2>Advance stage</h2><p class="desc">Forward-only. The comment becomes the trail entry.</p>'+'<select id="advStage" class="inp" style="width:100%;margin-bottom:8px">'+opts+'</select>'+'<input id="advComment" class="inp" style="width:100%;margin-bottom:10px" placeholder="Comment (required)">'+'<button class="btn" style="background:#1f2a5e;color:#fff" onclick="advance()">Advance</button></div>';} else {adv='<div class="card"><h2>Advance stage</h2><p class="desc">'+esc(d.stageLabel)+' is terminal — this lead cannot be moved on.</p></div>';}byId('recordHost').innerHTML=head+step+'<div class="grid g3"><div>'+details+trail+'</div><div>'+sla+call+beat+adv+'</div></div>';renderTrailList();}// ====================== LIVE CALL BOARD ===================================================// Polls /lms/dashboard/live-calls. First paint builds the table; subsequent ticks PATCH the// volatile cells rather than re-rendering — re-drawing the whole table every 10s fights anyone// mid-read and throws away their scroll position. Same approach the RBM board takes.var LIVE = { timer:null, built:false, rows:[], failures:0, lastAt:null };var LIVE_MS = 10000;var LSTAT={'On Call':'oncall','Wrap Up':'wrap','Idle':'idle','Available':'avail','—':'off'};function lstat(s){ return '<span class="lstat '+(LSTAT[s]||'off')+'">'+esc(s)+'</span>'; }/** hh:mm:ss, like the RBM board's time-in-status. */function hms(sec){if(sec==null) return '—';sec=Math.max(0,Math.floor(sec));var h=Math.floor(sec/3600), m=Math.floor((sec%3600)/60), s2=sec%60;return (h?('0'+h).slice(-2)+':':'')+('0'+m).slice(-2)+':'+('0'+s2).slice(-2);}/** Successful refresh: stamp the time, pulse the dot. Time only — the board is always today. */function liveBeat(asOf){LIVE.failures=0;LIVE.lastAt=asOf?new Date(asOf):new Date();var dot=byId('liveDot'); if(dot){ dot.classList.remove('stalled','beat');void dot.offsetWidth; // restart the animation on a repeat refreshdot.classList.add('beat'); }byId('liveAsOf').textContent='updated '+clockOf(LIVE.lastAt);}function liveStalled(){var dot=byId('liveDot'); if(dot){ dot.classList.remove('beat'); dot.classList.add('stalled'); }byId('liveAsOf').textContent=LIVE.lastAt? 'not updating · last '+clockOf(LIVE.lastAt) : 'not updating';}function clockOf(d){if(!d || isNaN(d)) return '—';return ('0'+d.getHours()).slice(-2)+':'+('0'+d.getMinutes()).slice(-2)+':'+('0'+d.getSeconds()).slice(-2);}function startLive(){LIVE.failures=0;// Default the log window to today; the board above is always "now" so this matches it.if(!byId('clFrom').value){var t=new Date().toISOString().slice(0,10);byId('clFrom').value=t; byId('clTo').value=t;}loadCallLog(1);loadLive();stopLive();LIVE.timer=setInterval(loadLive, LIVE_MS);}// Must be cleared on tab change, or every visit leaves another interval polling forever.function stopLive(){ if(LIVE.timer){ clearInterval(LIVE.timer); LIVE.timer=null; } }function loadLive(){getJSON('/lms/dashboard/live-calls', function(d){d=d||{}; LIVE.rows=d.rows||[];liveBeat(d.asOf);byId('liveKpis').innerHTML=kpiTile('On call now', fmtInt(d.onCallNow))+kpiTile('Calls today', fmtInt(d.calls))+kpiTile('Connect rate', (d.connectPct||0)+'%')+kpiTile('Talk time', (d.talkMinutes||0)+' min')+kpiTile('Agents', fmtInt(d.agents));if(!LIVE.built){ buildLiveTable(); LIVE.built=true; } else { patchLiveTable(); }}, function(){// A dropped poll keeps the last good picture, but must not keep claiming to be live.LIVE.failures++;if(LIVE.failures>=2) liveStalled();});}function buildLiveTable(){if(!LIVE.rows.length){byId('liveBody').innerHTML='<tr><td colspan="11"><div class="ph">No agents mapped to the dialer yet.</div></td></tr>';return;}byId('liveBody').innerHTML=LIVE.rows.map(function(r){return '<tr class="clickrow" data-liveagent="'+r.authId+'">'+'<td class="nowrap"><b>'+esc(r.agent)+'</b>'+(r.extension?'<br><span style="color:#97a1b5;font-size:11px">ext '+esc(r.extension)+'</span>':'')+'</td>'+'<td class="nowrap" data-live="status" data-authid="'+r.authId+'">'+liveStatusCell(r)+'</td>'+'<td class="nowrap mono" data-live="since" data-authid="'+r.authId+'">'+hms(r.sinceSeconds)+'</td>'+'<td class="num" data-live="calls" data-authid="'+r.authId+'">'+fmtInt(r.calls)+'</td>'+'<td class="num" data-live="connected" data-authid="'+r.authId+'">'+fmtInt(r.connected)+'</td>'+'<td class="num" data-live="connectPct" data-authid="'+r.authId+'">'+pctCell(r.connectPct)+'</td>'+'<td class="num" data-live="talk" data-authid="'+r.authId+'">'+secs(r.talkSeconds)+'</td>'+'<td class="num" data-live="longest" data-authid="'+r.authId+'">'+secs(r.longestSeconds)+'</td>'+'<td class="num">'+fmtInt(r.assigned)+'</td>'+'<td class="num" data-live="touched" data-authid="'+r.authId+'">'+fmtInt(r.touched)+'</td>'+'<td class="num" data-live="sla" data-authid="'+r.authId+'">'+slaBreachCell(r.slaBreached)+'</td></tr>';}).join('');}function liveStatusCell(r){// A stale row means the agent closed the tab mid-call; say so rather than silently showing Idle.return lstat(r.status)+(r.staleCall?'<span class="lstale" title="A call was never closed — the agent likely closed the tab mid-call">unclosed call</span>':'');}function slaBreachCell(n){n=Number(n)||0;return n>0?'<span style="font-weight:700;color:#e03131">'+fmtInt(n)+'</span>':'0';}function patchLiveTable(){// A new agent provisioned mid-session changes the row set — rebuild rather than patch.if(LIVE.rows.length!==document.querySelectorAll('#liveBody tr[data-liveagent]').length){buildLiveTable(); return;}LIVE.rows.forEach(function(r){set(r.authId,'status',liveStatusCell(r));set(r.authId,'since',hms(r.sinceSeconds));set(r.authId,'calls',fmtInt(r.calls));set(r.authId,'connected',fmtInt(r.connected));set(r.authId,'connectPct',pctCell(r.connectPct));set(r.authId,'talk',secs(r.talkSeconds));set(r.authId,'longest',secs(r.longestSeconds));set(r.authId,'touched',fmtInt(r.touched));set(r.authId,'sla',slaBreachCell(r.slaBreached));});function set(authId,key,html){var el=document.querySelector('#liveBody td[data-live="'+key+'"][data-authid="'+authId+'"]');if(el && el.innerHTML!==html) el.innerHTML=html;}}function exportLive(){if(!LIVE.rows.length){ toast('Nothing to export'); return; }var cols=[['agent','Agent'],['extension','Extension'],['status','Status'],['sinceSeconds','Seconds in status'],['calls','Calls'],['connected','Connected'],['connectPct','Connect %'],['talkSeconds','Talk seconds'],['longestSeconds','Longest call seconds'],['assigned','Leads assigned'],['touched','Touched today'],['dispositioned','Dispositioned today'],['slaBreached','SLA breached']];var csv=[cols.map(function(c){ return '"'+c[1]+'"'; }).join(',')];LIVE.rows.forEach(function(r){csv.push(cols.map(function(c){ var v=r[c[0]]; if(v==null) v='';return '"'+String(v).replace(/"/g,'""')+'"'; }).join(','));});var blob=new Blob([""+csv.join('\r\n')],{type:'text/csv;charset=utf-8;'});var a=document.createElement('a');a.href=URL.createObjectURL(blob);a.download='lms-live-calls-'+new Date().toISOString().slice(0,10)+'.csv';document.body.appendChild(a); a.click(); document.body.removeChild(a);URL.revokeObjectURL(a.href);toast('Exported '+LIVE.rows.length+' agent(s)',1);}// ---- Call log -----------------------------------------------------------------------------var CL = { page:1, pageSize:50, pages:1, total:0, rows:[] };var CLSTAT={COMPLETED:'oncall',ANSWERED:'oncall',RINGING:'avail',INITIATED:'avail',UNANSWERED:'idle',BUSY:'idle',REJECTED:'off',FAILED:'off',CANCELLED:'off'};function clStatus(s){ return '<span class="lstat '+(CLSTAT[s]||'off')+'">'+esc((s||'').replace(/_/g,' '))+'</span>'; }function clDates(){var f=byId('clFrom').value, t=byId('clTo').value, q='?page='+CL.page+'&pageSize='+CL.pageSize;if(f) q+='&from='+encodeURIComponent(f);if(t) q+='&to='+encodeURIComponent(t);return q;}function loadCallLog(page){if(page) CL.page=page;byId('clBody').innerHTML='<tr><td colspan="9"><div class="ph">Loading…</div></td></tr>';getJSON('/lms/dashboard/call-log'+clDates(), function(d){d=d||{}; CL.rows=d.rows||[]; CL.total=d.total||0; CL.pages=d.pages||1; CL.page=d.page||1;if(!CL.rows.length){byId('clBody').innerHTML='<tr><td colspan="9"><div class="ph">No calls in this window.</div></td></tr>';} else {byId('clBody').innerHTML=CL.rows.map(function(r){return '<tr class="clickrow"'+(r.leadId?' data-leadid="'+r.leadId+'"':'')+'>'+'<td class="nowrap">'+fmtDT(r.startedAt)+'</td>'+'<td class="nowrap" title="'+esc(r.agent||'')+'">'+esc(r.agent||'—')+(r.extension?'<br><span style="color:#97a1b5;font-size:11px">ext '+esc(r.extension)+'</span>':'')+'</td>'+'<td><b>'+esc(r.retailer||('#'+(r.leadId||'')))+'</b>'+(r.lmsCode?'<br><span class="mono" style="color:#97a1b5;font-size:11px">'+esc(r.lmsCode)+'</span>':'')+'</td>'+'<td class="nowrap mono">'+esc(r.toNumber||'—')+'</td>'+'<td class="nowrap">'+clStatus(r.status)+'</td>'+// A dash, not 0s: never answered is not the same as answered instantly.'<td class="num nowrap">'+(r.ringSeconds==null?'—':secs(r.ringSeconds))+'</td>'+'<td class="num nowrap">'+(r.talkSeconds?secs(r.talkSeconds):'—')+'</td>'+'<td class="nowrap">'+clRec(r)+'</td>'+'<td>'+esc(r.disposition||'—')+'</td></tr>';}).join('');}var first=(CL.page-1)*CL.pageSize+(CL.rows.length?1:0), last=(CL.page-1)*CL.pageSize+CL.rows.length;byId('clCount').textContent=CL.total?('Showing '+first+'–'+last+' of '+fmtInt(CL.total)+' calls'):'';byId('clPageLbl').textContent='Page '+CL.page+' / '+Math.max(CL.pages,1);byId('clPrev').disabled=(CL.page<=1);byId('clNext').disabled=(CL.page>=CL.pages);});}function clRec(r){if(r.recording==='none') return '<span style="color:#97a1b5">—</span>';// Playback goes through the gated endpoint, never a vendor URL: it enforces the access matrix// and logs the open (SOP §15).return '<audio controls preload="none" style="height:28px;max-width:150px" src="'+CTX+'/lms/recording/'+r.callId+'"></audio>'+(r.recording==='vendor'?'<span class="note" style="display:inline;margin-left:4px">archiving…</span>':'');}function clPage(step){var n=CL.page+step;if(n<1||n>CL.pages) return;loadCallLog(n);}function exportCallLog(){if(!CL.rows.length){ toast('Nothing to export'); return; }var cols=[['startedAt','Started'],['answeredAt','Answered'],['endedAt','Ended'],['agent','Agent'],['extension','Extension'],['lmsCode','LMS ID'],['retailer','Retailer'],['outlet','Business'],['toNumber','Number'],['direction','Direction'],['status','Status'],['ringSeconds','Ring seconds'],['talkSeconds','Talk seconds'],['recording','Recording'],['disposition','Disposition']];var csv=[cols.map(function(c){ return '"'+c[1]+'"'; }).join(',')];CL.rows.forEach(function(r){csv.push(cols.map(function(c){ var v=r[c[0]]; if(v==null) v='';return '"'+String(v).replace(/"/g,'""')+'"'; }).join(','));});var blob=new Blob([""+csv.join('\r\n')],{type:'text/csv;charset=utf-8;'});var a=document.createElement('a');a.href=URL.createObjectURL(blob);a.download='lms-call-log-'+(byId('clFrom').value||'all')+'.csv';document.body.appendChild(a); a.click(); document.body.removeChild(a);URL.revokeObjectURL(a.href);toast('Exported '+CL.rows.length+' call(s)',1);}// ====================== STANDARD REPORT SUITE (SOP §18.2) =================================// Each catalogue row opens the real report in the drawer rather than a sentence describing it.// The four that were already "Live" reuse data this page has loaded; BGC Daily and Audit Hygiene// call their own endpoints. RBM Servicing stays honest about needing order data it cannot reach.function secs(n){ n=Number(n)||0; var m=Math.floor(n/60); return m? (m+'m '+(n%60)+'s') : (n+'s'); }function pctCell(v){ var c=v>=80?'#2f9e44':(v>=50?'#f08c00':'#e03131');return '<span style="font-weight:700;color:'+c+'">'+v+'%</span>'; }function tbl(head, rows){if(!rows.length) return '<div class="ph">Nothing in the selected period.</div>';return '<table><thead><tr>'+head.map(function(h){return '<th'+(h.n?' class="num"':'')+'>'+esc(h.t)+'</th>'; }).join('')+'</tr></thead><tbody>'+rows.join('')+'</tbody></table>';}function openReport(name){openDrawer('Report suite', name, 'SOP §18.2', '<div class="ph">Loading…</div>');if(name==='BGC Daily') return reportBgcDaily();if(name==='Audit Hygiene') return reportAuditHygiene();if(name==='State Funnel') return reportStateFunnel();if(name==='SLA Compliance') return reportSla();if(name==='Ageing') return reportAgeing();if(name==='Management Roll-up') return reportRollup();// RBM Servicing: repeat-order rate, complaint rate and resolution TAT all live in order and// ticket data the lead record does not reach. Say so rather than showing an empty table.openDrawer('Report suite', name, 'SOP §18.2','<div class="card"><div class="dnote">Repeat-order rate, complaint rate and resolution TAT need order '+'and ticket data, which the LMS does not hold. Post-sales (SOP §14) is not built yet — the lead '+'record stops at ONBOARDED.</div></div>');}function reportBgcDaily(){getJSON('/lms/dashboard/bgc-daily'+qsDates(),function(d){d=d||{};var head=[{t:'Day'},{t:'Agent'},{t:'Calls',n:1},{t:'Connected',n:1},{t:'Connect%',n:1},{t:'Avg talk',n:1},{t:'Longest',n:1}];var rows=(d.rows||[]).map(function(r){return '<tr><td class="nowrap">'+esc(r.day||'—')+'</td><td>'+esc(r.agent)+'</td>'+'<td class="num">'+fmtInt(r.calls)+'</td><td class="num">'+fmtInt(r.connected)+'</td>'+'<td class="num">'+pctCell(r.connectPct)+'</td><td class="num">'+secs(r.avgTalkSeconds)+'</td>'+'<td class="num">'+secs(r.longestSeconds)+'</td></tr>'; });var kpi='<div class="kpis" style="margin-bottom:12px">'+kpiTile('Calls placed', fmtInt(d.calls))+kpiTile('Connected', fmtInt(d.connected))+kpiTile('Connect rate', (d.connectPct||0)+'%')+kpiTile('Talk time', (d.talkMinutes||0)+' min')+'</div>';openDrawer('Report suite','BGC Daily','Real telephony from the call log',kpi+'<div class="card">'+tbl(head,rows)+'<div class="note">Connect rate = answered ÷ placed. Average talk time counts connected calls only — '+'averaging over every dial would make a day of unanswered ringing look like short conversations.</div></div>');});}function reportAuditHygiene(){getJSON('/lms/dashboard/audit-hygiene'+qsDates(),function(d){d=d||{};var kpi='<div class="kpis" style="margin-bottom:12px">'+kpiTile('Missing dispositions', fmtInt(d.missingDisposition))+kpiTile('SLA breached', fmtInt(d.slaBreached))+kpiTile('HOLD (no owner)', fmtInt(d.hold))+kpiTile('DND register', fmtInt(d.dndRegister))+'</div>';var head=[{t:'When'},{t:'Lead'},{t:'Number'},{t:'Call'}];var rows=(d.dndBreaches||[]).map(function(b){return '<tr class="clickrow" data-leadid="'+b.leadId+'"><td class="nowrap">'+fmtDT(b.when)+'</td>'+'<td>#'+b.leadId+'</td><td class="mono">'+esc(b.mobile||'—')+'</td><td>#'+b.callId+'</td></tr>'; });openDrawer('Report suite','Audit Hygiene','SOP §17',kpi+'<div class="card"><h2>DND breaches</h2><p class="desc">Calls placed to a number already on the '+'do-not-call register. The pre-check blocks these, so a row here is a bypass worth asking about.</p>'+tbl(head,rows)+'</div>'+'<div class="card"><h2>Recording access</h2><div class="kv">'+kvRow('Opens granted', fmtInt(d.recordingOpens))+kvRow('Opens denied', fmtInt(d.recordingDenied))+'</div>'+'<div class="note">Every open and every refusal is logged against the viewer (SOP §15). '+'Repeated denials are what a scope probe looks like.</div></div>');});}function reportStateFunnel(){var d=DATA.state||SEED.state||{}; var rows=(d.rows||[]).map(function(r){return '<tr><td><b>'+esc(r.regionName||r.regionCode||'—')+'</b></td><td class="num">'+fmtInt(r.newCount)+'</td>'+'<td class="num">'+fmtInt(r.contacted)+'</td><td class="num">'+fmtInt(r.qualified)+'</td>'+'<td class="num">'+fmtInt(r.beatPlanned)+'</td><td class="num">'+fmtInt(r.visited)+'</td><td class="num">'+fmtInt(r.onboarded)+'</td>'+'<td class="num">'+pctCell(r.convPct||0)+'</td><td class="num">'+pctCell(r.slaPct||0)+'</td></tr>'; });openDrawer('Report suite','State Funnel','NEW → ONBOARDED by region','<div class="card">'+tbl([{t:'Region'},{t:'Leads',n:1},{t:'Contacted',n:1},{t:'Qualified',n:1},{t:'Beat',n:1},{t:'Visited',n:1},{t:'Onboarded',n:1},{t:'Conv%',n:1},{t:'SLA%',n:1}],rows)+'</div>');}function reportSla(){var d=DATA.heat||SEED.heat||{}; var rows=(d.bms||[]).map(function(r){var cells=(r.cells||[]).map(function(c){ return '<td class="num">'+(c.pct==null?'—':pctCell(c.pct))+'</td>'; }).join('');return '<tr><td><b>'+esc(r.bmName||'—')+'</b></td>'+cells+'</tr>'; });var head=[{t:'Owner'}].concat((d.weeks||[]).map(function(c){ return {t:c,n:1}; }));openDrawer('Report suite','SLA Compliance','% first contact within 5 hrs','<div class="card">'+tbl(head,rows)+'<div class="note">Blank cells mean no leads in that week — not 0% compliance.</div></div>');}function reportAgeing(){var d=DATA.ageing||SEED.ageing||{}; var rows=(d.rows||[]).map(function(r){return '<tr><td><b>'+esc(r.label||r.stage||'—')+'</b></td>'+'<td class="num">'+fmtInt(r.count)+'</td><td class="num">'+fmtInt(r.days)+'</td></tr>'; });openDrawer('Report suite','Ageing','Open leads with no action for '+(d.days||7)+'+ days','<div class="card">'+tbl([{t:'Stage'},{t:'Leads',n:1},{t:'Days idle',n:1}],rows)+'<div class="note">Total stuck: '+fmtInt(d.total||0)+'</div></div>');}function reportRollup(){var s=DATA.summary||SEED.summary||{};var kpi='<div class="kpis" style="margin-bottom:12px">'+kpiTile('Leads in period', fmtInt(s.total))+kpiTile('Onboarded', fmtInt(onboardedCount()))+kpiTile('Conversion', (s.conversionPct||0)+'%')+kpiTile('Onboarded value', inrShort(s.onboardedValue))+'</div>';var rows=(s.funnel||[]).map(function(f){return '<tr><td><b>'+esc(f.label||f.stage)+'</b></td><td class="num">'+fmtInt(f.count)+'</td>'+'<td class="num">'+(f.pct==null?'—':pctCell(f.pct))+'</td></tr>'; });openDrawer('Report suite','Management Roll-up','Cross-region',kpi+'<div class="card">'+tbl([{t:'Stage'},{t:'Leads',n:1},{t:'% of top',n:1}],rows)+'</div>');}function openAgentCalls(authId){var r=null; LIVE.rows.forEach(function(x){ if(x.authId===authId) r=x; });if(!r) return;openDrawer('Live floor', r.agent, r.status+(r.extension?(' · ext '+r.extension):''),'<div class="card"><div class="kv">'+kvRow('Status', lstat(r.status))+kvRow('In status', hms(r.sinceSeconds))+kvRow('Calls today', fmtInt(r.calls)+' · '+fmtInt(r.connected)+' connected ('+(r.connectPct||0)+'%)')+kvRow('Talk time', secs(r.talkSeconds)+' · longest '+secs(r.longestSeconds))+kvRow('Last call', r.lastCallAt?fmtDT(r.lastCallAt):'—')+kvRow('Leads assigned', fmtInt(r.assigned))+kvRow('Touched today', fmtInt(r.touched)+' · '+fmtInt(r.dispositioned)+' dispositioned')+kvRow('SLA breached', slaBreachCell(r.slaBreached))+'</div>'+(r.liveLeadId?('<div class="note">On a call now — <a href="#" data-leadid="'+r.liveLeadId+'">open lead #'+r.liveLeadId+'</a></div>'):'')+(r.staleCall?'<div class="note" style="color:#e03131">An earlier call was never closed. Only the browser poll ends a VBC call, so a tab closed mid-call leaves the row open.</div>':'')+'</div>');}function kpiTile(label,val){return '<div class="kpi"><div class="top"><div class="label">'+esc(label)+'</div></div>'+'<div class="val">'+val+'</div></div>';}function qsDates(){ var q='?'; if(STATE.from)q+='from='+encodeURIComponent(STATE.from)+'&';if(STATE.to)q+='to='+encodeURIComponent(STATE.to); return q; }// ---- Export (SOP §18.1) -------------------------------------------------------------------// Exports what is on screen — the current filters, search and sort — rather than everything,// because an export that ignores the filters is a different report than the one being looked at.function exportPipeline(){var p='/lms/dashboard/pipeline?page=1&pageSize=500&sort='+encodeURIComponent(PIPE.sort)+'&dir='+encodeURIComponent(PIPE.dir);if(PIPE.q){ p+='&q='+encodeURIComponent(PIPE.q)+scopeQs(); }else { p+=qs(); }toast('Preparing export…');getJSON(p,function(d){var rows=(d&&d.rows)?d.rows:[];if(!rows.length){ toast('Nothing to export'); return; }var cols=[['lmsCode','LMS ID'],['name','Retailer'],['outlet','Business'],['path','Path'],['stageLabel','Stage'],['owner','Owner'],['city','City'],['createdBy','Created by'],['slaState','SLA'],['value','Business value (lakh)']];var csv=[cols.map(function(c){ return '"'+c[1]+'"'; }).join(',')];rows.forEach(function(r){csv.push(cols.map(function(c){var v=r[c[0]]; if(v==null) v='';// Quote everything and double embedded quotes: names here contain commas routinely.return '"'+String(v).replace(/"/g,'""')+'"'; }).join(','));});var blob=new Blob([""+csv.join('\r\n')],{type:'text/csv;charset=utf-8;'});var a=document.createElement('a');a.href=URL.createObjectURL(blob);a.download='lms-pipeline-'+(STATE.from||'all')+'-to-'+(STATE.to||'now')+'.csv';document.body.appendChild(a); a.click(); document.body.removeChild(a);URL.revokeObjectURL(a.href);toast('Exported '+rows.length+' lead(s)',1);});}// ====================== RECORD ACTIONS (edit · call · disposition · stage) =================// Every control here drives the SAME endpoints the in-app record uses, so the two screens cannot// drift into disagreeing about what a disposition or a stage move means.var REC = null; // the record currently rendered, for the action panelsvar CALL = { id:null, leadId:null, btn:null, poll:null, tick:null, startedAt:0, checklistShown:false };/** POST form-encoded (advanceStage / dialer take @RequestParam, not a JSON body). */function postForm(path, params, cb, onErr){var body = Object.keys(params).map(function(k){return encodeURIComponent(k)+'='+encodeURIComponent(params[k]==null?'':params[k]); }).join('&');fetch(CTX+path,{method:'POST',credentials:'same-origin',headers:{'Content-Type':'application/x-www-form-urlencoded','X-Requested-With':'XMLHttpRequest'},body:body}).then(function(r){ return r.text(); }).then(function(t){ var d=null; try{ d=JSON.parse(t); }catch(e){}var res=(d&&d.response!==undefined)?d.response:d; cb(res); }).catch(function(e){ console.error('LMS post failed',path,e);if(typeof onErr==='function') onErr(e); else toast('Request failed'); });}/** POST JSON (disposition / updateLead take @RequestBody). */function postJSON(path, payload, cb, onErr){fetch(CTX+path,{method:'POST',credentials:'same-origin',headers:{'Content-Type':'application/json','X-Requested-With':'XMLHttpRequest'},body:JSON.stringify(payload)}).then(function(r){ return r.text(); }).then(function(t){ var d=null; try{ d=JSON.parse(t); }catch(e){}var res=(d&&d.response!==undefined)?d.response:d; cb(res); }).catch(function(e){ console.error('LMS post failed',path,e);if(typeof onErr==='function') onErr(e); else toast('Request failed'); });}/** A refusal comes back as a bare string under `response`; success is an object. */function refusal(res){ return (typeof res==='string' && res) ? res : null; }function reloadRecord(){ if(REC) injectRecord(REC.id); }// ---- stage --------------------------------------------------------------------------------function advance(){var to=byId('advStage').value, c=(byId('advComment').value||'').trim();if(!to){ toast('Choose a stage'); return; }if(!c){ toast('A comment is required'); return; }postForm('/lms/advanceStage',{leadId:REC.id,toStage:to,comment:c},function(res){var why=refusal(res); if(why){ toast(why); return; }toast('Stage advanced to '+to.replace('_',' '),1); reloadRecord(); refresh();});}// ---- edit ---------------------------------------------------------------------------------// EDIT.lead is the record being edited. It is NOT always REC: the pipeline can edit any row while// a different lead (or none) is open on the record tab, and binding the save to REC would have// written one lead's form over another lead's row.var EDIT = { lead:null };/** Edit straight from a list row — fetch that lead, then open the same form. */function editLeadById(leadId){if(!leadId) return;getJSON('/lms/dashboard/record?leadId='+leadId, function(d){if(!d || !d.id){ toast('Could not load lead #'+leadId); return; }openEditFor(d);}, function(){ toast('Could not load lead #'+leadId); });}function openEdit(){ if(REC) openEditFor(REC); }function openEditFor(rec){if(!rec) return;EDIT.lead=rec;var REC=rec; // shadow, so the markup below reads the target recordvar regionOpts='<option value="">— Not set —</option>';// Same region list the Create tab renders, so the two forms cannot offer different regions.byId('cRegion').querySelectorAll('option').forEach(function(o){if(!o.value) return;regionOpts+='<option value="'+esc(o.value)+'"'+(String(REC.regionId)===String(o.value)?' selected':'')+'>'+esc(o.textContent)+'</option>';});byId('editBody').innerHTML='<div class="kv" style="margin-bottom:14px">'+kvRow('LMS ID','<span class="mono">'+esc(REC.lmsCode||('#'+REC.id))+'</span> <span class="note" style="display:inline">locked</span>')+kvRow('Created', fmtDT(REC.created)+' <span class="note" style="display:inline">locked</span>')+'</div>'+'<div class="grid g2" style="gap:12px">'+fld('eName','Retailer name (required)',REC.name)+fld('eBusiness','Business name',REC.outlet)+fld('eContact','Contact number (required)',REC.contact)+fld('eValue','Business value (₹ lakh / month)',(REC.value>0?Math.round(toLakh(REC.value)*10)/10:''))+'</div>'+fld('eAddress','Address',REC.address)+'<div class="grid g2" style="gap:12px">'+fld('eCity','City',REC.city)+fld('eState','State',REC.state)+'</div>'+'<label class="lbl">Region</label><select id="eRegion" class="inp" style="width:100%">'+regionOpts+'</select>'+'<div class="note">Changing the region re-runs auto-assignment. A lead already mapped to a named owner keeps that owner.</div>';byId('editModal').classList.remove('hide');}function fld(id,label,val){return '<div><label class="lbl">'+label+'</label><input id="'+id+'" class="inp" style="width:100%" value="'+esc(val==null?'':val)+'"></div>';}function closeEdit(){ byId('editModal').classList.add('hide'); }function saveEdit(){var target=EDIT.lead;if(!target){ toast('Nothing to edit'); return; }var name=(byId('eName').value||'').trim();if(!name){ toast('Retailer name is required'); return; }var mob=(byId('eContact').value||'').replace(/\D/g,'');if(mob.length<10){ toast('A valid 10-digit contact number is required'); return; }var v=parseFloat(byId('eValue').value), r=byId('eRegion').value;postJSON('/lms/updateLead',{leadId:target.id,retailerName:name,businessName:byId('eBusiness').value,mobile:mob,address:byId('eAddress').value,city:byId('eCity').value,state:byId('eState').value,regionId:r?parseInt(r,10):null,potential:isNaN(v)?null:v},function(res){var why=refusal(res); if(why){ toast(why); return; }closeEdit();toast('Record updated · '+(res&&res.changes||0)+' change(s) logged',1);// Refresh whichever views are showing this lead.if(REC && REC.id===target.id) reloadRecord();if(!byId('cmd').classList.contains('hide')) loadPipeline();});}// ---- call ---------------------------------------------------------------------------------// One flow for every entry point: the lead record's Call button and the phone icon on a pipeline// row both come through dialLead(). The bar is global so a call started from the pipeline still// has somewhere to report progress, and switching tabs mid-call does not hide the hang-up button.function callErr(msg){ var e=byId('gCallErr'); if(!e) return; e.textContent=msg; e.classList.remove('hide'); }function callState(t){ var e=byId('gCallState'); if(e) e.textContent=t; }function showBar(who){byId('gCallWho').textContent=who||'Calling…';byId('gCallErr').classList.add('hide');byId('gCallTimer').textContent='00:00';byId('gCallBar').classList.remove('hide');}function hideBar(){ byId('gCallBar').classList.add('hide'); }function startCall(){ if(REC) dialLead(REC.id, REC.name, byId('callBtn')); }function dialLead(leadId, label, btn){if(!leadId) return;// One call at a time: the dialer rings the agent's own device, so a second dial would collide.if(CALL.id){ toast('Already on a call — hang up first'); return; }if(btn) btn.disabled=true;// Pre-check server-side: DND and the 09:00-21:00 calling window. A check that only lives in// the browser is not a check, which is why this endpoint exists at all.postForm('/lms/dialer/precheck',{leadId:leadId},function(res){var why=refusal(res);if(why || !res || res.ok!==true){ if(btn) btn.disabled=false; toast(why||(res&&res.reason)||'Cannot place the call'); return; }showBar(label||('Lead #'+leadId)); callState('Ringing your device…');postForm('/lms/dialer/dial',{leadId:leadId},function(r2){var w2=refusal(r2);if(w2 || !r2 || r2.ok!==true){ if(btn) btn.disabled=false; hideBar();toast(w2||'Could not place the call'); return; }CALL.id=r2.leadCallId;CALL.checklistShown=false;// The disposition belongs to the lead that was DIALLED, which is not necessarily the record// currently open — the pipeline can start a call while another lead is on screen.CALL.leadId=leadId;CALL.btn=btn||null;CALL.startedAt=Date.now();CALL.tick=setInterval(function(){ var s=Math.floor((Date.now()-CALL.startedAt)/1000);byId('gCallTimer').textContent=('0'+Math.floor(s/60)).slice(-2)+':'+('0'+(s%60)).slice(-2); },1000);// click2dial has no event webhook, so the browser has to ask.CALL.poll=setInterval(pollCall,3000);});});}function pollCall(){if(!CALL.id) return;getJSON('/lms/dialer/state?leadCallId='+CALL.id,function(st){if(!st) return;if(st.status) callState(String(st.status).replace(/_/g,' ').toLowerCase());// Connected, not merely placed. The poll repeats every 3s while answered, so the latch stops// the checklist reopening over the agent every tick.if(st.answered && !CALL.checklistShown){CALL.checklistShown=true;maybeOpenChecklist(CALL.leadId, CALL.id);}if(st.terminal){ stopCall(); callState('Call ended'); openDisp(); }},function(){ /* a dropped poll is not a dropped call — keep waiting */ });}function stopCall(){ if(CALL.poll) clearInterval(CALL.poll); if(CALL.tick) clearInterval(CALL.tick);CALL.poll=CALL.tick=null;if(CALL.btn) CALL.btn.disabled=false;var b=byId('callBtn'); if(b) b.disabled=false; }function endCall(){if(!CALL.id){ stopCall(); return; }postForm('/lms/dialer/hangup',{leadCallId:CALL.id},function(){ stopCall(); callState('Call ended'); openDisp(); });}// ---- assign a lead to a sales person --------------------------------------------------------var ASG = { leadId:null, people:[], tiers:[], tier:'', regionId:null };function openAssign(leadId, name, currentOwner, regionId){ASG.leadId=leadId; ASG.tier=''; ASG.regionId=regionId||null;byId('asgWho').innerHTML='<b>'+esc(name||('Lead #'+leadId))+'</b>'+(currentOwner?(' · currently '+esc(currentOwner)):' · unassigned');byId('asgSearch').value='';byId('asgList').innerHTML='<div class="ph">Loading…</div>';byId('asgModal').classList.remove('hide');getJSON('/lms/salespeople'+(regionId?('?regionId='+encodeURIComponent(regionId)):''), function(d){d=d||{}; ASG.people=d.people||[]; ASG.tiers=d.tiers||[];byId('asgTiers').innerHTML=['<button type="button" class="chkopt sel" data-tier="">All</button>'].concat(ASG.tiers.map(function(t){return '<button type="button" class="chkopt" data-tier="'+t+'">'+t+'</button>'; })).join('');renderAssignList();}, function(){ byId('asgList').innerHTML='<div class="ph">Could not load the sales list.</div>'; });}function closeAssign(){ byId('asgModal').classList.add('hide'); }function renderAssignList(){var q=(byId('asgSearch').value||'').trim().toLowerCase();var list=ASG.people.filter(function(p){if(ASG.tier && p.tier!==ASG.tier) return false;if(!q) return true;return (p.name||'').toLowerCase().indexOf(q)>=0 || (p.tier||'').toLowerCase().indexOf(q)>=0|| (p.regions||[]).join(' ').toLowerCase().indexOf(q)>=0;});// Whoever covers this lead's region first — the likely right answer without forcing it.list.sort(function(a,b){if(a.coversRegion!==b.coversRegion) return a.coversRegion?-1:1;if(a.tier!==b.tier) return a.tier<b.tier?-1:1;return (a.name||'').localeCompare(b.name||'');});if(!list.length){ byId('asgList').innerHTML='<div class="ph">Nobody matches.</div>'; return; }byId('asgList').innerHTML=list.map(function(p){return '<div class="asgrow'+(p.coversRegion?' covers':'')+'" data-assignto="'+p.authId+'">'+'<span class="tierpill">'+esc(p.tier)+'</span>'+'<span class="nm">'+esc(p.name)+'</span>'+'<span class="rg">'+(p.coversRegion?'covers this region · ':'')+esc((p.regions||[]).join(', ')||'no region')+'</span>'+'</div>'; }).join('');}function assignTo(authId){if(!ASG.leadId) return;postForm('/lms/assignLead',{leadId:ASG.leadId, authId:authId}, function(res){var why=refusal(res); if(why){ toast(why); return; }closeAssign();toast('Assigned to '+(res&&res.owner||'owner')+' ('+(res&&res.tier||'')+')',1);if(!byId('cmd').classList.contains('hide')) loadPipeline();if(REC && REC.id===ASG.leadId) reloadRecord();refresh();});}// ---- region owner (Auto-Assignment tab): add or change the BM/RSM behind a region -----------var RGN={ regionId:null, label:'', current:'', people:[] };function openRegionOwner(regionId,label,current){RGN.regionId=regionId; RGN.label=label; RGN.current=current||'';byId('rgnWho').innerHTML='<b>'+esc(label)+'</b> · '+(current?('currently '+esc(current)):'vacant (HOLD)');byId('rgnSearch').value=''; byId('rgnList').innerHTML='<div class="ph">Loading…</div>';byId('rgnModal').classList.remove('hide');getJSON('/lms/salespeople?regionId='+encodeURIComponent(regionId), function(d){RGN.people=(d&&d.people)||[]; renderRegionOwnerList();}, function(){ byId('rgnList').innerHTML='<div class="ph">Could not load the sales list.</div>'; });}function closeRegionOwner(){ byId('rgnModal').classList.add('hide'); }function renderRegionOwnerList(){var q=(byId('rgnSearch').value||'').trim().toLowerCase();// One row per person: the tier they hold elsewhere is context, not a choice — the region// always gets an L4 row so the engine's first lookup finds them.var seen={}, list=[];RGN.people.forEach(function(p){ if(seen[p.authId]) { if(p.coversRegion) seen[p.authId].coversRegion=true; return; }var c={authId:p.authId,name:p.name,tier:p.tier,regions:(p.regions||[]).slice(),coversRegion:!!p.coversRegion}; seen[p.authId]=c; list.push(c); });list=list.filter(function(p){ if(!q) return true;return (p.name||'').toLowerCase().indexOf(q)>=0 || (p.tier||'').toLowerCase().indexOf(q)>=0 || (p.regions||[]).join(' ').toLowerCase().indexOf(q)>=0; });list.sort(function(a,b){ if(a.coversRegion!==b.coversRegion) return a.coversRegion?-1:1; return (a.name||'').localeCompare(b.name||''); });if(!list.length){ byId('rgnList').innerHTML='<div class="ph">Nobody matches. A person must already hold a sales position (L1–L5) to be offered here.</div>'; return; }byId('rgnList').innerHTML=list.map(function(p){return '<div class="asgrow'+(p.coversRegion?' covers':'')+'" data-rgnpick="'+p.authId+'" data-rgnname="'+esc(p.name)+'">'+'<span class="tierpill">'+esc(p.tier)+'</span><span class="nm">'+esc(p.name)+'</span>'+'<span class="rg">'+(p.coversRegion?'already covers this region · ':'')+esc((p.regions||[]).join(', ')||'no region')+'</span></div>'; }).join('');}function setRegionOwner(authId,name){if(!RGN.regionId) return;if(!confirm((RGN.current?('Change '+RGN.label+' from '+RGN.current+' to '+name+'?'):('Assign '+RGN.label+' to '+name+'?'))+'\n\nNew leads in this region will be routed to them.')) return;postForm('/lms/region-owner',{regionId:RGN.regionId, authId:authId}, function(res){var why=refusal(res); if(why){ toast(why); return; }closeRegionOwner();toast((res&&res.bmName?res.bmName:name)+' now owns '+RGN.label+(res&&res.previous?(' (was '+res.previous+')'):''),1);buildAssign();});}// ---- checklist question management (CRUD) --------------------------------------------------var QADM = { questions:[], stages:[], editing:null };function loadQuestions(){byId('qBody').innerHTML='<tr><td colspan="8"><div class="ph">Loading…</div></td></tr>';getJSON('/lms/checklist/questions', function(d){d=d||{}; QADM.questions=d.questions||[]; QADM.stages=d.stages||[];if(!QADM.questions.length){byId('qBody').innerHTML='<tr><td colspan="8"><div class="ph">No questions yet — add the first one.</div></td></tr>';return;}byId('qBody').innerHTML=QADM.questions.map(function(q){return '<tr'+(q.active?'':' style="opacity:.55"')+'>'+'<td class="num mono">'+q.sortOrder+'</td>'+'<td><b>'+esc(q.prompt)+'</b>'+(q.choices?'<br><span style="color:#97a1b5;font-size:11px">'+esc(q.choices.replace(/\|/g,' · '))+'</span>':'')+'</td>'+'<td class="nowrap">'+esc(q.answerType)+'</td>'+'<td class="num">'+(q.points||0)+'</td>'+'<td>'+(q.required?'<span class="lstat idle">Required</span>':'<span style="color:#97a1b5">—</span>')+'</td>'+'<td>'+stageChips(q.stages)+'</td>'+'<td>'+(q.active?'<span class="lstat oncall">Active</span>':'<span class="lstat off">Off</span>')+'</td>'+'<td class="nowrap"><button class="btn ghost sm" data-editq="'+q.id+'">Edit</button>'+(q.answerCount>0?'<span class="note" style="display:block;margin-top:3px">'+q.answerCount+' answered</span>':'')+'</td></tr>';}).join('');});}function stageChips(stages){if(!stages || !stages.trim()) return '<span style="color:#97a1b5">every stage</span>';return stages.split('|').map(function(x){return '<span class="lstat avail" style="margin:1px 2px">'+esc(prettyStage(x))+'</span>'; }).join('');}function prettyStage(x){ return (x||'').replace(/_/g,' ').toLowerCase().replace(/\b\w/g,function(c){return c.toUpperCase();}); }function editQuestion(id){var q=null;QADM.questions.forEach(function(x){ if(x.id===id) q=x; });QADM.editing=q;byId('qTitle').textContent=q?'Edit question':'New question';byId('qPrompt').value=q?q.prompt:'';byId('qType').value=q?q.answerType:'TEXT';byId('qPoints').value=q?(q.points||0):0;byId('qChoices').value=q&&q.choices?q.choices:'';byId('qOrder').value=q?q.sortOrder:nextOrder();byId('qRequired').checked=q?!!q.required:false;byId('qActive').checked=q?!!q.active:true;byId('qErr').classList.add('hide');// Delete is only offered when it is actually allowed; the server refuses it otherwise anyway.byId('qDelBtn').style.display=(q && !q.answerCount)?'':'none';var sel=(q&&q.stages)?q.stages.split('|'):[];byId('qStages').innerHTML=QADM.stages.map(function(st){return '<button type="button" class="chkopt qstage'+(sel.indexOf(st)>=0?' sel':'')+'" data-stage="'+st+'">'+esc(prettyStage(st))+'</button>'; }).join('');qTypeChanged();byId('qModal').classList.remove('hide');}function nextOrder(){var mx=0; QADM.questions.forEach(function(q){ if(q.sortOrder>mx) mx=q.sortOrder; });return mx+10;}function closeQ(){ byId('qModal').classList.add('hide'); }function qTypeChanged(){byId('qChoicesWrap').classList.toggle('hide', byId('qType').value!=='CHOICE');}function qErr(m){ var e=byId('qErr'); e.textContent=m; e.classList.remove('hide'); }function saveQuestion(){var prompt=(byId('qPrompt').value||'').trim();if(!prompt){ qErr('The question text is required'); return; }var type=byId('qType').value;var choices=(byId('qChoices').value||'').trim();if(type==='CHOICE' && !choices){ qErr('A choice question needs at least one option'); return; }var stages=[];document.querySelectorAll('#qStages .qstage.sel').forEach(function(b){ stages.push(b.getAttribute('data-stage')); });var body={ id:QADM.editing?QADM.editing.id:0, prompt:prompt, answerType:type,choices:choices, required:byId('qRequired').checked, active:byId('qActive').checked,points:parseInt(byId('qPoints').value,10)||0, stages:stages.join('|'),sortOrder:parseInt(byId('qOrder').value,10)||0 };var b=byId('qSaveBtn'); b.disabled=true; b.textContent='Saving…';postJSON('/lms/checklist/questions/save', body, function(res){b.disabled=false; b.textContent='Save';var why=refusal(res); if(why){ qErr(why); return; }closeQ(); toast(res&&res.created?'Question added':'Question updated',1); loadQuestions();}, function(){ b.disabled=false; b.textContent='Save'; qErr('Could not save the question'); });}function deleteQuestion(){if(!QADM.editing) return;if(!confirm('Delete this question? Switching it off keeps it out of calls without losing anything.')) return;postForm('/lms/checklist/questions/delete', {id:QADM.editing.id}, function(res){var why=refusal(res); if(why){ qErr(why); return; }closeQ(); toast('Question deleted',1); loadQuestions();});}// ---- first-call checklist -----------------------------------------------------------------// Opened automatically on the first ANSWERED call to a lead. Deliberately not on dial: a question// set that appears while the phone is still ringing is a question set that gets dismissed.var CHK = { leadId:null, callId:null, questions:[] };function maybeOpenChecklist(leadId, callId){if(!leadId) return;getJSON('/lms/checklist?leadId='+leadId+(callId?('&leadCallId='+callId):''), function(d){if(!d || !d.firstCall) return; // not their first connected call — stay out of the wayif(!d.questions || !d.questions.length) return;openChk(d, leadId, callId);}, function(){ /* the checklist must never take the call down with it */ });}function openChk(d, leadId, callId){CHK.leadId=leadId; CHK.callId=callId; CHK.questions=d.questions;byId('chkWho').textContent=d.retailer||('Lead #'+leadId);byId('chkNote').textContent=d.answered?'Already answered once — saving will update.':'';byId('chkBody').innerHTML=d.questions.map(function(q,i){var body;if(q.answerType==='CHOICE' && q.choices && q.choices.length){body='<div class="opts" data-qid="'+q.id+'">'+q.choices.map(function(c){return '<button type="button" class="chkopt'+(q.answer===c?' sel':'')+'" data-choice="'+esc(c)+'">'+esc(c)+'</button>';}).join('')+'</div>';} else if(q.answerType==='YESNO'){body='<div class="opts" data-qid="'+q.id+'">'+['Yes','No'].map(function(c){return '<button type="button" class="chkopt'+(q.answer===c?' sel':'')+'" data-choice="'+c+'">'+c+'</button>';}).join('')+'</div>';} else {body='<input id="chkq'+q.id+'" class="inp" style="width:100%"'+(q.answerType==='NUMBER'?' type="number" step="0.1" min="0"':'')+' value="'+esc(q.answer==null?'':q.answer)+'">';}return '<div class="chkq"><div class="qp">'+(i+1)+'. '+esc(q.prompt)+(q.required?'<span class="req">*</span>':'')+(q.points?'<span class="note" style="display:inline;margin-left:6px">'+q.points+' pts</span>':'')+'</div>'+body+'</div>';}).join('');byId('chkModal').classList.remove('hide');}function closeChk(){ byId('chkModal').classList.add('hide'); }/** Read the current answer for a question, whichever control rendered it. */function chkValue(q){if(q.answerType==='CHOICE' || q.answerType==='YESNO'){var sel=document.querySelector('#chkBody .opts[data-qid="'+q.id+'"] .chkopt.sel');return sel?sel.getAttribute('data-choice'):'';}var el=byId('chkq'+q.id);return el?(el.value||'').trim():'';}function saveChk(){var answers=[], missing=[];CHK.questions.forEach(function(q){var v=chkValue(q);if(q.required && !v) missing.push(q.prompt);if(v) answers.push({questionId:q.id, answer:v});});if(missing.length){ toast('Still needed: '+missing[0]); return; }if(!answers.length){ toast('Nothing answered yet'); return; }var b=byId('chkSaveBtn'); b.disabled=true; b.textContent='Saving…';postJSON('/lms/checklist',{leadId:CHK.leadId, leadCallId:CHK.callId, answers:answers}, function(res){b.disabled=false; b.textContent='Save answers';var why=refusal(res); if(why){ toast(why); return; }closeChk();toast('Checklist saved ('+(res&&res.saved||0)+' answers)',1);if(REC && REC.id===CHK.leadId) reloadRecord();}, function(){ b.disabled=false; b.textContent='Save answers'; toast('Could not save the checklist'); });}// ---- disposition --------------------------------------------------------------------------var DISPS=[['INTERESTED','Interested'],['CALLBACK','Callback'],['NOT_REACHABLE','Not reachable'],['WRONG_NUMBER','Wrong number'],['FOLLOW_UP','Follow-up'],['NOT_INTERESTED','Not interested'],['DO_NOT_CALL','Do not call']];var DISP=null;/** The lead this disposition is about: the one dialled, else the record on screen. */function dispLeadId(){ return CALL.leadId || (REC ? REC.id : null); }function openDisp(){if(!dispLeadId()) return;DISP=null;byId('dispGrid').innerHTML=DISPS.map(function(d){return '<button class="btn ghost sm dispopt" data-d="'+d[0]+'" onclick="pickDisp(\''+d[0]+'\')">'+d[1]+'</button>'; }).join('');byId('dispExtra').innerHTML=''; byId('dispNote').value='';byId('dispModal').classList.remove('hide');}function closeDisp(){ byId('dispModal').classList.add('hide'); }function pickDisp(d){DISP=d;document.querySelectorAll('.dispopt').forEach(function(b){b.className='btn '+(b.getAttribute('data-d')===d?'coral':'ghost')+' sm dispopt'; });// Contextual sub-fields, mirroring SOP §12.2 and the in-app modal.var x='';if(d==='INTERESTED') x=fld('dxValue','Business value (₹ lakh / month) — required','');else if(d==='CALLBACK') x='<label class="lbl">Callback date & time — required</label><input id="dxCallback" type="datetime-local" class="inp" style="width:100%">';else if(d==='NOT_REACHABLE')x=fld('dxRetry','Retry schedule (optional)','');else if(d==='WRONG_NUMBER') x=fld('dxCorrected','Corrected number (blank closes the lead)','');else if(d==='FOLLOW_UP') x='<label class="lbl">Follow-up type</label><select id="dxFuType" class="inp" style="width:100%"><option value="CALL">Call</option><option value="MEETING">Meeting / visit</option></select>'+'<label class="lbl">Follow-up date & time — required</label><input id="dxFollowUp" type="datetime-local" class="inp" style="width:100%">';else if(d==='NOT_INTERESTED')x='<label class="lbl">Sub-reason</label><select id="dxSub" class="inp" style="width:100%">'+['Price','Terms','Already partnered','Category mismatch','Other'].map(function(o){return '<option>'+o+'</option>';}).join('')+'</select>';else if(d==='DO_NOT_CALL') x='<div class="note" style="color:#e03131">Blocks this number permanently across every lead, not just this one.</div>';byId('dispExtra').innerHTML=x;}function saveDisp(){if(!DISP){ toast('Pick a disposition'); return; }var lid=dispLeadId();if(!lid){ toast('No lead to disposition'); return; }var p={leadId:lid,disposition:DISP,note:byId('dispNote').value,leadCallId:CALL.id||null};if(DISP==='INTERESTED'){ var v=parseFloat(byId('dxValue').value);if(!v||v<=0){ toast('Business value is required'); return; } p.value=v; }else if(DISP==='CALLBACK'){ if(!byId('dxCallback').value){ toast('Callback date/time is required'); return; }p.callbackAt=byId('dxCallback').value; }else if(DISP==='NOT_REACHABLE') p.retrySchedule=byId('dxRetry').value;else if(DISP==='WRONG_NUMBER') p.correctedNumber=byId('dxCorrected').value;else if(DISP==='FOLLOW_UP'){ if(!byId('dxFollowUp').value){ toast('Follow-up date/time is required'); return; }p.followUpType=byId('dxFuType').value; p.followUpAt=byId('dxFollowUp').value; }else if(DISP==='NOT_INTERESTED') p.subReason=byId('dxSub').value;postJSON('/lms/disposition',p,function(res){var why=refusal(res); if(why){ toast(why); return; }closeDisp();var wasDialled=CALL.leadId;CALL.id=null; CALL.leadId=null; CALL.btn=null;hideBar();toast('Disposition saved: '+DISP.replace(/_/g,' '),1);// Refresh whichever view the user is actually looking at.if(REC && (!wasDialled || REC.id===wasDialled)) reloadRecord();if(!byId('cmd').classList.contains('hide')) loadPipeline();refresh();});}// ---- manual geo verification ---------------------------------------------------------------function geoErr(msg){ var e=byId('geoErr'); e.textContent=msg; e.classList.remove('hide'); }function geoClearErr(){ byId('geoErr').classList.add('hide'); }function openGeo(){if(!REC) return;geoClearErr();// Seed from what the record already knows, so a nudge is an edit rather than a re-entry.byId('geoAddress').value=[REC.address,REC.city,REC.state].filter(function(x){return x;}).join(', ');byId('geoLatLng').value=(REC.geoLat!=null&&REC.geoLng!=null)?(REC.geoLat+','+REC.geoLng):'';byId('geoRemark').value='';byId('geoPhoto').value='';byId('geoPhotoImg').classList.add('hide');byId('geoMapWrap').classList.add('hide');byId('geoModal').classList.remove('hide');if(REC.geoLat!=null&&REC.geoLng!=null) geoShowMap(REC.geoLat,REC.geoLng);}function closeGeo(){ byId('geoModal').classList.add('hide'); }/** Accepts "lat,lng" or a Maps URL: /@lat,lng, ?q=lat,lng, ?ll=, ?destination=. */function parseLatLng(raw){if(!raw) return null;var m=String(raw).match(/(-?\d{1,3}\.\d+)\s*,\s*(-?\d{1,3}\.\d+)/);return m?{lat:parseFloat(m[1]),lng:parseFloat(m[2])}:null;}function geoShowMap(lat,lng){byId('geoMapFrame').src='https://www.google.com/maps?q='+lat+','+lng+'&z=17&output=embed';byId('geoOpenMap').href='https://www.google.com/maps?q='+lat+','+lng;byId('geoMapWrap').classList.remove('hide');}function geoPreview(){var p=parseLatLng(byId('geoLatLng').value);if(!p){ geoErr('Enter latitude,longitude first — like 28.6139,77.2090.'); return; }geoClearErr(); geoShowMap(p.lat,p.lng);}function geoGeocode(){var a=(byId('geoAddress').value||'').trim();if(!a){ geoErr('Enter an address first.'); return; }geoClearErr();var b=byId('geoFindBtn'); b.disabled=true; b.textContent='Finding…';postForm('/lead-geo/geocode-address',{address:a},function(r){b.disabled=false; b.textContent='Find on map';if(!r||!r.success){ geoErr((r&&r.message)||'Could not geocode that address.'); return; }byId('geoLatLng').value=r.latitude+','+r.longitude;geoShowMap(r.latitude,r.longitude);},function(){ b.disabled=false; b.textContent='Find on map'; geoErr('Geocode request failed.'); });}function geoPickPhoto(){var f=byId('geoPhoto').files&&byId('geoPhoto').files[0];if(!f){ byId('geoPhotoImg').classList.add('hide'); return; }var fr=new FileReader();fr.onload=function(ev){ byId('geoPhotoImg').src=ev.target.result; byId('geoPhotoImg').classList.remove('hide'); };fr.readAsDataURL(f);}function geoSave(){var p=parseLatLng(byId('geoLatLng').value);if(!p){ geoErr('Could not read latitude/longitude. Paste like 28.6139,77.2090.'); return; }if(p.lat<-90||p.lat>90||p.lng<-180||p.lng>180||(p.lat===0&&p.lng===0)){ geoErr('Latitude/longitude out of range.'); return; }var f=byId('geoPhoto').files&&byId('geoPhoto').files[0];if(!f){ geoErr('Attach a store-board photo — the server requires one.'); return; }geoClearErr();var b=byId('geoSaveBtn'); b.disabled=true; b.textContent='Uploading photo…';// Upload first: manual-verify needs the document id, and uploading only on save means a// cancelled dialog never orphans a document.var fd=new FormData(); fd.append('file',f,f.name||'store-photo.jpg');fetch(CTX+'/lead-geo/upload-image',{method:'POST',credentials:'same-origin',headers:{'X-Requested-With':'XMLHttpRequest'},body:fd}).then(function(r){ return r.text(); }).then(function(t){var d=null; try{ d=JSON.parse(t); }catch(e){}var r=(d&&d.response!==undefined)?d.response:d;var docId=r&&(r.document_id||r.documentId||r.id);if(!docId){ b.disabled=false; b.textContent='Save & verify'; geoErr('Photo upload failed. Try again.'); return; }b.textContent='Verifying…';postForm('/lead-geo/manual-verify',{leadId:REC.id,latitude:p.lat,longitude:p.lng,remark:byId('geoRemark').value,imageDocumentId:docId},function(res){b.disabled=false; b.textContent='Save & verify';var why=refusal(res);if(why){ geoErr(why); return; }closeGeo(); toast('Location verified — this lead can now go on a beat',1); reloadRecord();},function(){ b.disabled=false; b.textContent='Save & verify'; geoErr('Could not save the verification.'); });}).catch(function(){ b.disabled=false; b.textContent='Save & verify'; geoErr('Photo upload failed. Try again.'); });}// ====================== CREATE LEAD (real /lms/resolve-region + /createLead) ======================var CREATE_PATH='A';function setPath(p,btn){ CREATE_PATH=p;byId('pathA').className='btn '+(p==='A'?'coral':'ghost')+' sm'; byId('pathB').className='btn '+(p==='B'?'coral':'ghost')+' sm';byId('createDesc').textContent=(p==='A')?'Path A — captured by a BGC agent during an outbound call, after consent. Owner is the region BM.':'Path B — field encounter. Owner is you, the creator.';}function initials(n){ n=(n||'').trim(); if(!n) return '—'; var p=n.split(/\s+/); return ((p[0]||'')[0]||'').toUpperCase()+((p[1]||'')[0]||'').toUpperCase(); }function resolveBM(regionId){ if(!regionId){ byId('rName').textContent='Pick a region…'; byId('rRegion').textContent='—'; byId('raAv').textContent='—';byId('rEsc').textContent='The owning BM/RSM is resolved from the region (cs.position).'; return; }getJSON('/lms/resolve-region?regionId='+encodeURIComponent(regionId),function(d){ d=d||{};byId('rRegion').textContent=d.regionCode||''; var nm=d.bmName||'';if(d.assignmentStatus==='HOLD' || !nm){ byId('rName').textContent='No active BM/RSM'; byId('raAv').textContent='!';byId('raAv').style.background='#e03131'; byId('rEsc').innerHTML='Region has no active owner → <b style="color:#e03131">HOLD queue</b>, Sales Head notified.'; }else { byId('rName').textContent=nm; byId('raAv').textContent=initials(nm); byId('raAv').style.background='#1f2a5e';byId('rEsc').textContent='Auto-resolved from region · escalation contact copied on the assignment email.'; } }); }// ---- brand-wise business value ------------------------------------------------------------// Agents write "1L", "50k", "1.5 lakh" as readily as digits, and rejecting those would just push// them back to typing a single lump sum. Parsed here so the stored value is always plain rupees.function parseMoney(raw){if(raw===null||raw===undefined) return 0;var t=(''+raw).trim().toLowerCase().replace(/[₹,\s]/g,'');if(!t) return 0;var m=t.match(/^([0-9]*\.?[0-9]+)(k|l|lac|lacs|lakh|lakhs|cr|crore|crores)?$/);if(!m) return 0;var n=parseFloat(m[1]); if(isNaN(n)) return 0;switch(m[2]){case 'k': return Math.round(n*1000);case 'l': case 'lac': case 'lacs': case 'lakh': case 'lakhs': return Math.round(n*100000);case 'cr': case 'crore': case 'crores': return Math.round(n*10000000);default: return Math.round(n);}}function collectBrands(){var out=[];document.querySelectorAll('#cBrandGrid .bval').forEach(function(el){var v=parseMoney(el.value);if(v>0) out.push({brand:el.getAttribute('data-brand'), value:v});});return out;}function brandTotal(){var t=0; collectBrands().forEach(function(b){ t+=b.value; });var el=byId('cValueTotal');if(el) el.textContent='total '+(t>0?fmtMoney(t):'₹0');syncCounter(t);return t;}// Counter size is the legacy name for the shop's monthly business in rupees (the Leads screen// stored 10,00,000-style values there), so it follows the brand total until the agent overrides// it by typing. Clearing the field hands it back to the sum.var COUNTER_MANUAL=false;function syncCounter(total){var c=byId('cCounter'); if(!c) return;if(COUNTER_MANUAL) return;c.value = total>0 ? String(total) : '';var h=byId('cCounterHint'); if(h) h.textContent='= brand total, editable';}function counterEdited(){var c=byId('cCounter'); if(!c) return;var v=(c.value||'').trim();COUNTER_MANUAL = v.length>0;var h=byId('cCounterHint');if(h) h.textContent = COUNTER_MANUAL ? 'manual — clear to use brand total' : '= brand total, editable';if(!COUNTER_MANUAL) syncCounter(brandTotal());}function fmtMoney(n){if(n>=10000000) return '₹'+(n/10000000).toFixed(n%10000000?2:0)+'Cr';if(n>=100000) return '₹'+(n/100000).toFixed(n%100000?2:0)+'L';if(n>=1000) return '₹'+(n/1000).toFixed(n%1000?1:0)+'K';return '₹'+n;}function val(id){ var e=byId(id); return e?e.value:''; }// Store photos go through the same /document-upload the Leads screen uses (multipart "file" ->// response.document_id) and the ids ride along in the create payload as lead_detail columns.function uploadPhoto(input){var f=input&&input.files&&input.files[0]; if(!f) return Promise.resolve(0);var fd=new FormData(); fd.append('file',f);return fetch(CTX+'/document-upload',{method:'POST',credentials:'same-origin',body:fd,headers:{'X-Requested-With':'XMLHttpRequest'}}).then(function(r){ return r.json(); }).then(function(d){ var id=d&&d.response&&d.response.document_id; if(!id) throw new Error('upload'); return parseInt(id,10); });}function uploadPhotos(){var inputs=Array.prototype.slice.call(document.querySelectorAll('#cPhotoGrid .cphoto'));var ids={};return inputs.reduce(function(chain,inp){ return chain.then(function(){return uploadPhoto(inp).then(function(id){ if(id) ids[inp.getAttribute('data-photo')]=id; }); }); }, Promise.resolve()).then(function(){ return ids; });}var CREATE_BUSY=false;function submitLead(){ if(CREATE_BUSY) return;var fn=val('cRetailer').trim(), biz=val('cBusiness').trim();var phone=(val('cContact')||'').replace(/\D/g,'').slice(-10);var brands=collectBrands(); var value=brandTotal();var region=val('cRegion'); var path=CREATE_PATH;if(!fn){ toast('Retailer name is required'); return; }if(phone.length!==10){ toast('A valid 10-digit contact is required'); return; }if(!region){ toast('Pick a region'); return; }var address=val('cAddress').trim(), city=val('cCity').trim(), state=val('cState');if(address.length>128){ toast('Address is too long (128 max)'); return; }if(city.length>30){ toast('City is too long (30 max)'); return; }var counter=parseMoney(val('cCounter'));if(counter>2147483647){ toast('Counter size is too large — enter rupees per month'); return; }// No address check on either path: the capture link is what establishes location, and it is// generated for every lead regardless of path. Address / city / state are kept when typed.var payload={ firstName:fn, mobile:phone, outletName:biz||'', source:val('cSource')||'LMS Dashboard',regionId:parseInt(region,10), creationPath:path,address:address, city:city, state:state||'',conversionHigh:(val('cConversion')==='true'), remark:val('cRemark').trim() };if(!isNaN(counter)&&counter>0) payload.counterSize=counter;// potential is the sum, so the funnel's value column keeps working, while the per-brand split// is what actually tells a BM what the counter is worth.if(value && value>0) payload.potential=value;if(brands.length) payload.leadBrands=brands;CREATE_BUSY=true;var anyPhoto=Array.prototype.some.call(document.querySelectorAll('#cPhotoGrid .cphoto'),function(i){ return i.files&&i.files.length; });if(anyPhoto) toast('Uploading photos…');uploadPhotos().then(function(ids){for(var k in ids){ if(ids.hasOwnProperty(k)) payload[k]=ids[k]; }// /lms/createLead, NOT the shared /createLead: this one honours regionId and creationPath, so// the lead actually gets a stage, an LMS code, an owner and an SLA clock.return fetch(CTX+'/lms/createLead',{method:'POST',credentials:'same-origin',headers:{'Content-Type':'application/json','X-Requested-With':'XMLHttpRequest'},body:JSON.stringify(payload)}).then(function(r){ return r.text(); }); }).then(function(t){ CREATE_BUSY=false;var d=null; try{ d=JSON.parse(t); }catch(e){ d=null; }var res=(d&&d.response)?d.response:d;if(!res || res.ok!==true){// A refusal carries the reason as a bare string under `response` (badRequest("...")),// whereas success is an object. Surface the reason, not a generic failure.toast((typeof res==='string' && res) || (res&&res.message) || 'Create failed');return;}var held=(res.assignmentStatus==='HOLD');toast(held ? ('Lead '+res.lmsCode+' created · no BM for that region, parked in HOLD'): ('Lead '+res.lmsCode+' created · assigned to '+(res.ownerName||'the region BM')+' · SLA started'), 1);['cRetailer','cBusiness','cContact','cAddress','cCity','cCounter','cRemark'].forEach(function(x){ var e=byId(x); if(e) e.value=''; });['cState'].forEach(function(x){ var e=byId(x); if(e) e.value=''; });var cs=byId('cSource'); if(cs) cs.value='LMS Dashboard'; var cc=byId('cConversion'); if(cc) cc.value='false';document.querySelectorAll('#cBrandGrid .bval').forEach(function(el){ el.value=''; });document.querySelectorAll('#cPhotoGrid .cphoto').forEach(function(el){ el.value=''; });COUNTER_MANUAL=false; brandTotal();// Hand the capture link over immediately — the whole point of generating it on create is// that the agent is still on the call with the retailer.if(res.geoLink){if(navigator.clipboard && navigator.clipboard.writeText){navigator.clipboard.writeText(res.geoLink).then(function(){alert('Capture link copied to your clipboard — send it to the retailer now:\n\n'+res.geoLink);}, function(){ prompt('Send this capture link to the retailer:', res.geoLink); });} else {prompt('Send this capture link to the retailer:', res.geoLink);}}byId('recLookup').value=res.leadId; injectRecord(res.leadId);go('record',document.querySelector('.tab[data-screen="record"]')); refresh(); }).catch(function(e){ CREATE_BUSY=false; toast(e&&e.message==='upload'?'A photo failed to upload — the lead was not created':'Create failed'); }); }// ====================== AUTO-ASSIGNMENT (real resolve per region) ======================function buildAssign(){ var opts=byId('cRegion').querySelectorAll('option'); var holdCount=0, assignedCount=0, pending=0;var body=byId('assignMap'); body.innerHTML='';// Rows are created up-front in region order, then filled in as each resolve lands — otherwise// the table would be ordered by whichever request happened to answer first.opts.forEach(function(o){ if(!o.value) return; pending++;var label=o.textContent;var tr=document.createElement('tr');tr.innerHTML='<td><b>'+esc(label)+'</b></td><td colspan="3"><span class="ph">Resolving…</span></td>';body.appendChild(tr);function done(){ if(--pending===0){ renderAssignKpis(assignedCount,holdCount); } }getJSON('/lms/resolve-region?regionId='+encodeURIComponent(o.value),function(d){ d=d||{};var hold=(d.assignmentStatus==='HOLD' || !d.bmName);if(hold) holdCount++; else assignedCount++;tr.innerHTML='<td><b>'+esc(label)+'</b></td>'+'<td>'+(hold?'<span class="warnflag">— vacant —</span>':esc(d.bmName))+'</td>'+'<td>'+(hold?'<span class="stage st-ni">HOLD</span>':'<span class="stage st-active">Active</span>')+'</td>'+'<td class="num"><button type="button" class="btn ghost sm" data-rgn="'+esc(o.value)+'" data-rgnlabel="'+esc(label)+'" data-rgnowner="'+esc(hold?'':(d.bmName||''))+'">'+(hold?'Assign':'Change')+'</button></td>';done();},function(){ tr.innerHTML='<td><b>'+esc(label)+'</b></td><td colspan="3"><span class="warnflag">could not resolve</span></td>';done(); }); });// HOLD queue leadsgetJSON('/lms/dashboard/leads?bucketType=ATTENTION&bucketKey=HOLD',function(d){ var leads=(d&&d.leads)?d.leads:[];if(!leads.length){ byId('holdQueue').innerHTML='<div class="ph">No leads in HOLD. 🎉</div>'; return; }var h=''; leads.slice(0,8).forEach(function(l){ h+='<div style="display:flex;align-items:center;gap:10px;font-size:12.5px;padding:5px 0" class="clickrow" data-leadid="'+l.id+'">'+'<span class="idpill">'+esc(l.lmsCode)+'</span> <span>'+esc(l.name||l.outlet||'—')+'</span></div>'; });byId('holdQueue').innerHTML=h; }); }function renderAssignKpis(assigned,hold){ var k=[{i:'📧',bg:'#eef1fb',fg:'#3b5bdb',l:'Regions mapped',v:assigned,f:'active BM/RSM'},{i:'⏸',bg:'#fff0f0',fg:'#e03131',l:'Regions on HOLD',v:hold,f:'no active BM',vc:'#e03131'},{i:'👤',bg:'#fff4e6',fg:'#e8590c',l:'HOLD leads',v:(DATA.summary&&attn('HOLD'))||0,f:'awaiting a BM',vc:'#e8590c'},{i:'⚡',bg:'#ebfbee',fg:'#2f9e44',l:'Resolve tiers',v:'L4→L5→L3',f:'cs.position'} ];var h=''; k.forEach(function(x){ h+='<div class="kpi"><div class="top"><div class="ic" style="background:'+x.bg+';color:'+x.fg+'">'+x.i+'</div>'+'<div class="label">'+esc(x.l)+'</div></div><div class="val"'+(x.vc?' style="color:'+x.vc+'"':'')+'>'+(typeof x.v==='number'?fmtInt(x.v):x.v)+'</div><div class="foot">'+esc(x.f)+'</div></div>'; });byId('assignKpis').innerHTML=h; }function attn(key){ var s=DATA.summary; if(!s||!s.attention) return 0; var f=0; s.attention.forEach(function(a){ if(a.key===key)f=a.count; }); return f; }// ====================== RECORDINGS & AUDIT (live hygiene from attention) ======================function buildAudit(){// KPIs — missing dispositions is live; recording metrics are pending source.var miss=attn('MISSING_DISP'), br=attn('BREACHED_NO_CONTACT'), hold=attn('HOLD');var kp=[ {i:'🎵',bg:'#fff0ef',fg:'#f0483e',l:'Recordings (24 mo)',v:'—',f:'pending source'},{i:'💬',bg:'#fff4e6',fg:'#e8590c',l:'Missing dispositions',v:miss,f:'live',vc:'#e8590c'},{i:'🚫',bg:'#fff0f0',fg:'#e03131',l:'DND breaches',v:'—',f:'needs call log'},{i:'👁',bg:'#eef1fb',fg:'#3b5bdb',l:'Recording opens',v:'—',f:'pending source'},{i:'🧹',bg:'#e6fcf5',fg:'#0ca678',l:'Onboarded (deep audit)',v:fmtInt(onboardedCount()),f:'5% sampled'} ];var h=''; kp.forEach(function(x){ h+='<div class="kpi"><div class="top"><div class="ic" style="background:'+x.bg+';color:'+x.fg+'">'+x.i+'</div>'+'<div class="label">'+esc(x.l)+'</div></div><div class="val"'+(x.vc?' style="color:'+x.vc+'"':'')+'>'+(typeof x.v==='number'?fmtInt(x.v):x.v)+'</div><div class="foot">'+esc(x.f)+'</div></div>'; });byId('auditKpis').innerHTML=h;// hygiene flags (clickable via data-att)var flags=[ {k:'MISSING_DISP',i:'💬',bg:'#fff4e6',fg:'#e8590c',t:'LMS with missing dispositions',d:'Next action stays locked until dispositioned',c:'warnflag',v:miss},{k:'BREACHED_NO_CONTACT',i:'⚠',bg:'#fff0f0',fg:'#e03131',t:'SLA breaches — first contact',d:'Escalated to BM/RSM per matrix',c:'badflag',v:br},{k:'HOLD',i:'👤',bg:'#fff0f0',fg:'#e03131',t:'Unassigned records (HOLD)',d:'Region awaiting a BM',c:'badflag',v:hold} ];var fh=''; flags.forEach(function(a){ fh+='<div class="att" data-att="'+a.k+'" data-attt="'+esc(a.t)+'"><div class="ic" style="background:'+a.bg+';color:'+a.fg+'">'+a.i+'</div>'+'<div class="ab"><div class="atitle">'+esc(a.t)+'</div><div class="adet">'+esc(a.d)+'</div></div><div class="acount '+a.c+'">'+fmtInt(a.v)+'</div></div>'; });byId('auditHygiene').innerHTML=fh; }function onboardedCount(){ var s=DATA.summary; if(!s||!s.funnel) return 0; var c=0; s.funnel.forEach(function(f){ if(f.stage==='ONBOARDED')c=f.count; }); return c; }// ---- generic table search + sort ---------------------------------------------------------// Every list table in the console gets a sortable header, and one with enough rows to be worth// filtering also gets a search box. Attached by scanning the DOM rather than by editing each of// the fifteen render functions: tables here are built as HTML strings in a dozen places, and a// per-call-site flag would have been missed by the next one written.//// Client-side, so it sorts and filters WHAT IS ON SCREEN. That is the whole population for the// report tables, and the loaded slice for the ones the server pages (the drawer stops at 100,// the call log at its page size) — the count reads "12 of 100 shown" so it never implies more.// The Lead pipeline is excluded: it sorts and searches server-side across every page, and that// is strictly better wherever it exists.var TS_SEARCH_MIN_ROWS = 8; // below this a search box is clutter; the sort still attachesvar tsBusy = false; // our own DOM writes must not re-trigger the observer/** Tables that own their behaviour, or are not lists at all, opt out here. */function tsEligible(t){if(t.hasAttribute('data-ts') || t.hasAttribute('data-nots')) return false;if(t.classList.contains('matrix') || t.classList.contains('heat')) return false;if(t.querySelector('th.sortable')) return false; // the pipeline: server-side sortvar head=t.tHead;if(!head || head.rows.length!==1) return false; // no header, or grouped headers:if(!t.tBodies.length) return false; // column index is not 1:1 with threturn true;}/** Cell text for comparison; a cell may override it with data-sv (e.g. a raw timestamp). */function tsText(td){if(!td) return '';var v = td.getAttribute && td.getAttribute('data-sv');return ((v!==null&&v!==undefined) ? v : td.textContent).replace(/\s+/g,' ').trim();}/*** Comparable number for a rendered cell, or null when it is not a number.* Sorting on the printed text would put ₹8L above ₹10L and 2m 40s above 10m, which is the kind* of wrong that is hard to notice — so the formats this console actually prints are parsed.*/function tsValue(txt){if(!txt || txt==='—' || txt==='-') return null;// duration: "2m 40s", "1h 05m", "45s"if(/\d/.test(txt) && /^(\d+h\s*)?(\d+m\s*)?(\d+s)?$/.test(txt)){var h=/(\d+)h/.exec(txt), mn=/(\d+)m/.exec(txt), sc=/(\d+)s/.exec(txt);return (h?+h[1]*3600:0)+(mn?+mn[1]*60:0)+(sc?+sc[1]:0);}// number, with optional currency prefix, thousands separators and a K / L / Cr / % suffixvar m=/^[₹$]?\s*(-?[\d,]+(?:\.\d+)?)\s*(K|L|Cr|%)?$/i.exec(txt);if(m){var n=parseFloat(m[1].replace(/,/g,''));if(isNaN(n)) return null;var suf=(m[2]||'').toLowerCase();if(suf==='k') n*=1e3; else if(suf==='l') n*=1e5; else if(suf==='cr') n*=1e7;return n;}// "21 Sep 2026", with or without a time after itif(/^\d{1,2} [A-Za-z]{3} \d{4}/.test(txt)){ var d=Date.parse(txt); if(!isNaN(d)) return d; }return null;}/** Data rows only — a colspan placeholder ("Loading…", "No rows") is not one. */function tsRows(t){var out=[], b=t.tBodies[0], cols=t.tHead.rows[0].cells.length;if(!b) return out;for(var i=0;i<b.rows.length;i++){var r=b.rows[i];if(r.cells.length>=cols && !r.hasAttribute('data-tsempty')) out.push(r);}return out;}function tsSort(t, idx){var ths=t.tHead.rows[0].cells;var cur=t.getAttribute('data-tscol'), dir=t.getAttribute('data-tsdir')||'desc';// Same column flips; a new column starts descending — what people expect of values and dates,// and harmless on text.dir = (String(idx)===cur) ? (dir==='asc'?'desc':'asc') : 'desc';t.setAttribute('data-tscol', String(idx));t.setAttribute('data-tsdir', dir);var rows=tsRows(t), numeric=false, sawValue=false, allNumeric=true;rows.forEach(function(r){var txt=tsText(r.cells[idx]);if(txt==='' || txt==='—') return;sawValue=true;if(tsValue(txt)===null) allNumeric=false;});numeric = sawValue && allNumeric;rows.sort(function(a,b){var ta=tsText(a.cells[idx]), tb=tsText(b.cells[idx]);var va = numeric ? tsValue(ta) : (ta===''||ta==='—' ? null : ta.toLowerCase());var vb = numeric ? tsValue(tb) : (tb===''||tb==='—' ? null : tb.toLowerCase());if(va===null && vb===null) return 0;if(va===null) return 1; // blanks sit last in BOTH directions, never at the topif(vb===null) return -1;var c = numeric ? (va-vb) : (va<vb ? -1 : (va>vb ? 1 : 0));return dir==='asc' ? c : -c;});tsBusy=true;var body=t.tBodies[0];rows.forEach(function(r){ body.appendChild(r); });for(var i=0;i<ths.length;i++){var on=(i===idx), label=ths[i].getAttribute('data-tslabel');ths[i].classList.toggle('on',on);ths[i].innerHTML = esc(label||'') + (on ? '<span class="arrow '+(dir==='asc'?'up':'down')+'"></span>' : '');}tsBusy=false;}function tsFilter(t){var bar=t.__tsBar, q=(bar && bar.__input ? bar.__input.value : '').trim().toLowerCase();var rows=tsRows(t), shown=0;tsBusy=true;rows.forEach(function(r){var hit = !q || r.textContent.toLowerCase().indexOf(q)>=0;r.style.display = hit ? '' : 'none';if(hit) shown++;});// One "no matches" row, reused, so a filter that hides everything does not look like a crash.var body=t.tBodies[0], empty=body.querySelector('tr[data-tsempty]');if(q && !shown){if(!empty){empty=document.createElement('tr');empty.setAttribute('data-tsempty','1');empty.innerHTML='<td colspan="'+t.tHead.rows[0].cells.length+'"><div class="tsempty">No rows match “'+esc(q)+'”.</div></td>';body.appendChild(empty);} else {empty.style.display='';empty.firstChild.firstChild.textContent='No rows match “'+q+'”.';}} else if(empty){ empty.style.display='none'; }if(bar && bar.__count){var txt = q ? (shown+' of '+rows.length+' shown') : (rows.length+(rows.length===1?' row':' rows'));if(bar.__count.textContent!==txt) bar.__count.textContent=txt;bar.style.display = (rows.length>=TS_SEARCH_MIN_ROWS || q) ? '' : 'none';}tsBusy=false;}function tsEnhance(t){t.setAttribute('data-ts','1');var ths=t.tHead.rows[0].cells;for(var i=0;i<ths.length;i++){(function(th,idx){th.setAttribute('data-tslabel', th.textContent.trim());th.classList.add('tsort');th.addEventListener('click', function(){ tsSort(t, idx); });})(ths[i], i);}// The toolbar goes OUTSIDE .pipewrap — inside it, it would scroll sideways with the table.var host = (t.parentNode && t.parentNode.classList && t.parentNode.classList.contains('pipewrap'))? t.parentNode : t;if(!host.parentNode) return;// A drawer table's filter belongs in the drawer header, beside the title that says what the// list is — not floating above the first row, where it pushes the table down and reads as// part of the data. Only the first table claims the slot; a report drawer showing two keeps the// second one's filter inline, where it stays obvious which table it filters.var slot = t.closest('#drawer') ? byId('dTools') : null;if(slot && slot.childElementCount) slot=null;var bar=document.createElement('div');bar.className='tstools';var input=document.createElement('input');input.type='text'; input.className='inp'; input.placeholder='Filter these rows…';var count=document.createElement('span'); count.className='tscount';bar.appendChild(input); bar.appendChild(count);bar.__input=input; bar.__count=count; t.__tsBar=bar;input.addEventListener('input', function(){ tsFilter(t); });tsBusy=true;if(slot) slot.appendChild(bar); else host.parentNode.insertBefore(bar, host);tsBusy=false;tsFilter(t);}/** Enhance any new table, and re-count / re-filter ones whose rows were replaced under us. */function tsScan(){var tables=document.querySelectorAll('table');for(var i=0;i<tables.length;i++){var t=tables[i];if(tsEligible(t)) tsEnhance(t);else if(t.hasAttribute('data-ts') && t.__tsBar) tsFilter(t);}}(function(){var obs=null, queued=false;function run(){queued=false;tsScan();// A MutationObserver delivers asynchronously, so tsBusy alone cannot stop a scan from seeing// its own writes and scanning again. Dropping the records we just produced ends it here.if(obs) obs.takeRecords();}tsScan();if(typeof MutationObserver!=='function') return;obs=new MutationObserver(function(){if(queued) return; // at most one scan per framequeued=true;requestAnimationFrame(run);});obs.observe(document.body, {childList:true, subtree:true});})();// ---- initial paint from seeds, pipeline loads liverenderSummary(SEED.summary); renderState(SEED.state); renderHeat(SEED.heat); renderAgeing(SEED.ageing);loadCallCenterUsers();setDashPeriod();loadPipeline();// ---- deep-link: a URL hash such as dash or record opens that tab// Tabs are looked up by data-screen, not position: a tab the viewer is not allowed to see (Create// Lead below L2) is simply absent, and a hash for it is ignored rather than opening the screen.(function(){ function tabFor(k){ return document.querySelector('.tab[data-screen="'+k+'"]'); }function open(k){ var b=tabFor(k); if(k && b){ go(k, b); } }open((location.hash||'').replace('#','').trim());window.addEventListener('hashchange',function(){ open((location.hash||'').replace('#','').trim()); }); })();</script></body></html>