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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /><!-- Prevent MS Office toolbar from changing layout --><meta name="google-site-verification" content="NPHVASYh9ZsYbjffRuAU4dhEHhx7xSKUj9GycYUMo_o" /><META name="y_key" content="116f6310a0df3c4f" /><meta name="msvalidate.01" content="A9BB200170442859BD6DF681353ACD78" /><title>"Mobile / DTH Recharge Online - Frequently asked quesitons"</title>#include ( "templates/commoncssfiles.vm" )<link rel="stylesheet" href="/css/home.css" type="text/css" /><link href="https://plus.google.com/108546508648658526684" rel="publisher" /><script language="javascript" type="text/javascript" src="/js/ga-invoker.js"></script><style>label.error{color:red;float:left;font-size:12px;padding: 2px 0;width:500px;</style></head><body><noscript><p id="noScript">Please enable <em>Javascript</em> for this Website to function correctly!</p></noscript>$action.getHeaderSnippet()<!-- Main --><div id="main"><div class="main-content"><div class="main-top"></div><div class="main-left left"><div class="main-left-banner"><script type='text/javascript'><!--//<![CDATA[var m3_u = (location.protocol=='https:'?'https://open.saholic.com/openx/www/delivery/ajs.php':'http://open.saholic.com/openx/www/delivery/ajs.php');var m3_r = Math.floor(Math.random()*99999999999);if (!document.MAX_used) document.MAX_used = ',';document.write ("<scr"+"ipt type='text/javascript' src='"+m3_u);document.write ("?zoneid=1");document.write ('&cb=' + m3_r);if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used);document.write (document.charset ? '&charset='+document.charset : (document.characterSet ? '&charset='+document.characterSet : ''));document.write ("&loc=" + escape(window.location));if (document.referrer) document.write ("&referer=" + escape(document.referrer));if (document.context) document.write ("&context=" + escape(document.context));if (document.mmm_fo) document.write ("&mmm_fo=1");document.write ("'><\/scr"+"ipt>");//]]>--></script><noscript><a href='http://open.saholic.com/openx/www/delivery/ck.php?n=a592d2cd&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://open.saholic.com/openx/www/delivery/avw.php?zoneid=1&cb=INSERT_RANDOM_NUMBER_HERE&n=a592d2cd' border='0' alt='' /></a></noscript></div><div class="recharge-faq-container"><div id='faq' style='padding:12px;'><h2>Recharge HelpDesk</h2><br><span class='faq-question'>Q1) What happens if my recharge fails ?</span><br>Ans) Your payment is safe with us. The entire Amount is refunded to your Recharge wallet , you can retry a recharge immediately or later. (See Q3 )<br><img src='/images/rechargeFaq1.jpeg' style="border: solid 1px;margin: 12px 22px;"><br><br><span class='faq-question'>Q2) What is the Recharge wallet ?</span><br>Ans) Recharge wallet is a convenient location to store your money. You can use it any time to do recharges. (See Q3)<br><br><br><span class='faq-question'>Q3) How to use the Recharge wallet ?</span><br>Ans) i) First login to your account using the email id used during initial recharge and the password emailed to you.<br>ii) Next, go to the <a href='/recharge'> recharge page</a>, and fill out details of recharge required and press confirm.<br>iii)You need not pay again, we will do the rechage from your wallet. Remaining money in your wallet (If any) is also indicated.<br><img src='/images/rechargeFaq2.png' style="border: solid 1px;margin: 12px 32px;"><br><br><span class='faq-question'>Q4) I have entered an incorrect email id and my recharge has failed.</span><br>Ans) Please <a href='/contact-us'>contact us</a>.<br><br><span class='faq-question'>Q5) I did not receive my password or I can not login.</span><br>Ans) You can use the <a href='/forgot-password'>Forgot Password</a> option on login page to retrieve a new password. You can change it afterwards.If you still face problems then please <a href='/contact-us'>contact us</a>.<br><br><span class='faq-question'>Q6) Can I use the recharge wallet to purchase other items on the site ?</span><br>Ans) You can use the wallet to perform recharges only.<br><br><span class='faq-question'>Q7) What happens if payment fails.</span><br>Ans) In case of payment failure you are not charged anything. Status: Payment failed is shown and you can retry paying again.<br><br><span class='faq-question'>Q8) My Question is not answered here. </span><br>Ans) Please <a href='/contact-us'>contact us</a>.<br><br><span id='TandC' class='faq-question'>Q9) What are the valid recharge amounts ?</span><br>Ans) Valid recharge amounts for Talk time, Data and Special recharges vary by Operator and Region. Please note these are collected time to time on a best effort basis from each Operator's website.<br>Check with your operator in case of any confusion. Operator's decision in this regards will be final.<br></div></div></div><div class="widgets right"><div id="banner-side" style="margin-left: 10px; float: right;"><img src="/images/banner-side.jpg" usemap="#popup"><map name="popup"><area shape="rect" coords="0,90,255,146" id="otg_know_more" href="javascript:void(0)"><area shape="rect" coords="0,144,255,215" id="pickupstoreInfo" href="javascript:void(0)"><area shape="rect" coords="0,213,255,284" class="emiInfo" href="javascript:void(0)"><area shape="rect" coords="0,280,255,346" class="insuranceInfo" href="javascript:void(0)"></map></div><div href="javascript:void(0)" style="margin-bottom:10px; margin-top:10px;cursor: pointer; float:right" id="promotion-diwali"><img src="/images/Side-Add-blue.jpg"></div></div></div></div>#include("templates/footer.vm")#include ( "templates/commonjsfiles.vm" )<script language="javascript" type="text/javascript" src="/js/recharge.js"></script></body></html>