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#set($messages = $action.getActionErrors())#if($messages && $messages.size() != 0)#foreach($message in $messages)$message <br/>#end#else#set($ticket = $action.getTicket())#set($ticketId = $ticket.getId())<div ><div id="mail-div" class="hidden"><form id="mail-form"><table ><colgroup ><col width="10%"/><col width="90%"/></colgroup><tbody >#if($ticket.isSetCustomerId())#set($customerEmailId = $action.getUser($ticket.getCustomerId()).getEmail())#else#set($customerEmailId = $ticket.getCustomerEmailId())#end<tr ><td ><span >Reply to:</span></td><td >$customerEmailId</td></tr><tr ><td ><span >Subject:</span></td><td ><textarea name="subject" rows="1" class="required" cols="75">$action.getSubject()</textarea></td></tr><tr ><td ><span >Body:</span></td><td ><textarea name="body" rows="12" class="required" cols="75"></textarea></td></tr><tr ><td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td><td ><input type="submit" value="Send mail and save ticket"/></td></tr></tbody></table></form></div><div id="bottom-infopane-upper"><form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action=""><table><colgroup><col width="200px"/><col width="250px"/><col width="120px"/><col width="200px"/><col width="300px"/></colgroup>#if($ticket.isSetCustomerId())#else<tr ><td >Customer Name: </td><td >#if($ticket.isSetCustomerName())<input type="text" name="customerName" value="$ticket.getCustomerName()"/>#else<input type="text" name="customerName"/>#end</td><td ></td><td >Customer Mobile No: </td><td >#if($ticket.isSetCustomerMobileNumber())<input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>#else<input type="text" name="customerMobileNumber"/>#end</td></tr>#end<tr ><td ><label>Description:</label></td><td colspan="4"><textarea id="description" class="required" name="description" rows="2" cols="90">$ticket.getDescription()</textarea></td></tr><tr ><td ><label>Category:</label></td><td ><select name="category" class="width10">#foreach( $category in $action.getTicketCategories() )#if($category.name() == $ticket.getCategory().name())<option value="$category.name()" selected="selected">$category.name()</option>#else<option value="$category.name()">$category.name()</option>#end#end</select></td><td></td><td ><label>Order Id:</label></td><td >#if($ticket.isSetOrderId())$ticket.getOrderId()#elseN/A#end</td></tr><tr ><td ><label>Assignee:</label></td>#if($action.isAssigneeEditable())<td ><select name="assigneeEmailId" class="width10">#foreach( $agent in $action.getAllAgents() )#if($agent.getId() == $ticket.getAssigneeId())<option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>#else<option value="$agent.getEmailId()">$agent.getEmailId()</option>#end#end</select></td>#else#if ($ticket.isSetAssigneeId())#set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())<td >$assigneeEmailId<input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/></td>#else<td >N/A<input type="hidden" name="assigneeEmailId" value=""/></td>#end#end<td ></td><td ><label>Created by:</label></td><td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td></tr><tr ><td ><label>Status:</label></td><td ><select name="status" class="width10">#foreach( $status in $action.getTicketStatuses() )#if($status.name() == $ticket.getStatus().name())<option value="$status.name()" selected="selected">$status.name()</option>#else<option value="$status.name()">$status.name()</option>#end#end</select></td><td ></td><td ><label>Priority:</label></td><td ><select name="priority" class="width10">#foreach( $priority in $action.getTicketPriorities() )#if($priority.name() == $ticket.getPriority().name())<option value="$priority.name()" selected="selected">$priority.name()</option>#else<option value="$priority.name()">$priority.name()</option>#end#end</select></td></tr><tr ><td ><label>Activity Type:</label></td><td colspan="4"><select id="activity-type" name="activityType" class="width-activity-type">#foreach( $type in $action.getActivityTypes() )#if($type.name() == "OTHER")<option value="$type.name()" selected="selected">$type.name()</option>#else<option value="$type.name()">$type.name()</option>#end#end</select></td></td></tr><tr ><td ><label>Activity description:</label></td><td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td></tr><tr ><td colspan="2"></td><td colspan="2"><input type="submit" value="Save" /></td><td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td></tr></table></form></div><h2 >Activities</h2><div id="bottom-infopane-lower"><table id="activity-table" class="display"><thead ><tr class="table-tr-header"><th >Activity Id</th><th >Type</th><th >Description</th><th >Timestamp</th><th >Created by</th><th >Assignee</th><th >Category</th><th >Status</th><th >Priority</th><th >Ticket Description</th><!--th >Customer Name</th><th >Customer Email Id</th><th >Customer Mobile No</th--></tr></thead><tbody >#foreach($activity in $action.getActivities())#set($date = $action.convertDate($activity.getCreationTimestamp()))#set($trClass = "table-tr-odd")#if($velocityCount % 2 == 0)#set($trClass = "table-tr-even")#end<tr class="$trClass"><td class="truncated-text-for-activity-table">$activity.getId()</td><td class="truncated-text-for-activity-table">$activity.getType().name()</td><td class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td><td class="truncated-text-for-activity-table">$date</td><td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>#if($activity.isSetTicketAssigneeId())<td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>#else<td class="truncated-text-for-activity-table">N/A</td>#end<td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td><td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td><td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td><td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td><!--td class="truncated-text-for-activity-table">#if($activity.getCustomerName())$activity.getCustomerName()#elseN/A#end</td><td class="truncated-text-for-activity-table">#if($activity.getCustomerEmailId())$activity.getCustomerEmailId()#elseN/A#end</td><td class="truncated-text-for-activity-table">#if($activity.getCustomerMobileNumber())$activity.getCustomerMobileNumber()#elseN/A#end</td--></tr>#end</tbody></table></div></div>#end<script >$(document).ready(function () {$(".truncated-text-for-activity-table").truncate({width : 65,addtitle : true});});</script>