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#set($messages = $action.getActionErrors())#if($messages && $messages.size() != 0)#foreach($message in $messages)$message <br/>#end#else#set($activity = $action.getActivity())#set($ticket = $action.getTicket())#set($lastActivity = $action.getLastActivity())<div id="activityTopLeft"><span>Activity Id: $activity.getId()</span><br/><span>Description: $activity.getDescription()</span><br/>#if($ticket)<span>Ticket Id: $activity.getTicketId()</span><br/><span>Date Opened: $action.convertDate($ticket.getOpenDate())</span><br/><span>Date Closed: $action.convertDate($ticket.getCloseDate())</span><br/><span>Ticket Assigned: $action.getAgent($activity.getTicketAssigneeId()).getEmailId()</span><br/><span>Last Activity on the ticket</span><br/>#end<div id="lastActivityDetails" style="padding-left: 50px"><span>customer contacted by: $lastActivity.getContactMedium().name()</span><br/><span>Time of contact: $action.convertDate($lastActivity.getContactTimestamp())</span><br/><span>Agent contacted: $action.getAgent($lastActivity.getContactingAgentId()).getEmailId()</span><br/><span>Description: $lastActivity.getDescription()</span><br/></div></div>#end