Subversion Repositories SmartDukaan

/**
 * 
 */
package in.shop2020.util;

import in.shop2020.model.v1.order.OrderStatus;

import java.util.Arrays;
import java.util.Collections;
import java.util.List;

/**
 * @author mandeep
 *
 * Class containing constants used across CRM
 */
public class CRMConstants {
    public static final String ATTACHMENTS_ARCHIVE_DIR = "/var/crm/archive/";
    public static final String CRM_EMAIL_SENDOR = "help@saholic.com";
    public static final String CRM_EMAIL_TYPE   = "CRMInfo";
    public static final String CRM_SUBJECT_PREFIX_FOR_TICKET_ID = "Saholic#";
    public static final long   ADMIN_AGENT_ID   = 1;
    public static final int DESCRIPTION_MAX_WIDTH = 8000;

    public static final List<OrderStatus> failedStatusList = Arrays.asList(new OrderStatus[] {
            OrderStatus.RTO_RESHIPPED,
            OrderStatus.PAYMENT_FAILED,
            OrderStatus.RTO_REFUNDED,
            OrderStatus.DOA_INVALID_REFUNDED,
            OrderStatus.DOA_INVALID_RESHIPPED,
            OrderStatus.DOA_VALID_REFUNDED,
            OrderStatus.DOA_VALID_RESHIPPED,
            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,
            OrderStatus.REJECTED,
            OrderStatus.FAILED});

    public static enum EscalationMatrix {
        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(45, 34, 18, 19)),
        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(45, 34)),
        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(45, 34, 10)),
        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(45, 34, 13)),
        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(45, 34, 35)),
        ORDER_CANCELLATION("Cancelling an order", Arrays.asList(45, 33, 29, 34)),
        BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(45, 34, 13)),
        PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(45, 34, 41)),
        COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(45, 34, 29)),
        ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(45, 18, 19, 34)),
        RECHARGE_RELATED("Recharge related", Arrays.asList(45, 34, 33, 29)),
        DELIVERY_PROBLEM("", Arrays.asList(45, 34, 19, 18)),
        OTHER("Any other issues", Arrays.asList(45, 29, 33, 34));

        private String description;
        private List<Integer> agentIds;

        EscalationMatrix(String description, List<Integer> agentIds) {
            this.description = description;
            this.agentIds    = agentIds;
        }

        public String getDescription() {
            return description;
        }

        public List<Integer> getAgentIds() {
            return agentIds;
        }
    };
    
    public static enum CODCancelMatrix {
        INVALID_ADDRESS_PIN_CODE_PHONE("Address/PinCode/Phone number provided by customer"),
        NOT_PICKING("Customer is not picking the call"),
        NOT_REACHABLE_SWITCHED_OFF("Customer number is not reachable or switched off"),
        LOWER_PRICE_AVAILABLE_ELSEWHERE("Customer getting better price elsewhere"),
        CUSTOMER_TESTING_WEBSITE("Customer is testing the site"),
        DUPLICATE_BOOKING("Customer booked an order twice by mistake"),
        DEALER_ORDER("Order was place by a dealer"),
        OUT_OF_STOCK("Ordered item is out of stock"),
        CUSTOMER_WANTS_EARLY_DELIVERY("Customer wants order to be delivered before promised and expected date"),
        NOT_INTERESTED_THIS_TIME("Customer decided against buying the product"),
        WANT_SOME_OTHER_PRODUCT("Customer wants to buy different product"),
        PLACED_ANOTHER_ORDER("Customer has placed another order buying different product"),
        USER_WANTS_DELAYED_DELIVERY("Customer wants order to be delivered after promised and expected date"),
        COLOR_OUT_OF_STOCK("Order Item(s) not present in the requested color"),
        CUSTOMER_WANTS_OPEN_DELIVERY("Customer wants to pay money after seeing the product"),
        CUSTOMER_DENIED_PLACING_ORDER("Customer denied placing any order on our site"),
        OTHER("Order cancelled because of some miscellaneous reason");

        private String description;

        CODCancelMatrix(String description) {
            this.description = description;
        }

        public String getDescription() {
            return description;
        }
    };
    
    public static enum ActivityCommonDescriptionMatrix{
        BULK_INQUIRY("Customer wanted to know about bulk order"),
        CALL_HUNGUP_DISCONNECTED("Call got disconnected or was hung up by customer"),
        COD_VERIFICATION("Call to customer to verify COD"),
        COMPLAINT_OR_DELIVERY_ISSUE("Call for complaint or delivery issue from customer"),
        COURIER_PARTNER_DETAIL("Customer wanted to know about courier partner"),
        ORDER_CANCELLATION("Customer wanted to cancel order"),
        ORDER_STATUS("Customer wanted to know status of order"),
        PAYMENT_MODE_QUERY("Customer wantedinformation about payment mode"),
        PRODUCT_QUERY("Customer wanted to ask questions about product"),
        PROMOTION_CALL("Promotion call"),
        RETURN_OR_REFUND("Return or Refund"),
        TEST_CALL("test call"),
        VOICE_ISSUE_OR_TECHNICAL_ISSUE("voice issue or technical issue"),
        WRONG_CALL("wrong call");

        private String description;

        ActivityCommonDescriptionMatrix(String description) {
            this.description = description;
        }

        public String getDescription() {
            return description;
        }

    };
    
}