Subversion Repositories SmartDukaan

/**
 * 
 */
package in.shop2020.serving.controllers;

import in.shop2020.crm.Activity;
import in.shop2020.crm.ActivityType;
import in.shop2020.crm.Agent;
import in.shop2020.crm.SearchFilter;
import in.shop2020.crm.Ticket;
import in.shop2020.crm.TicketCategory;
import in.shop2020.crm.TicketPriority;
import in.shop2020.crm.TicketStatus;
import in.shop2020.model.v1.user.User;
import in.shop2020.model.v1.user.UserContextException;
import in.shop2020.serving.auth.CRMAuthorizingRealm;
import in.shop2020.thrift.clients.CRMClient;
import in.shop2020.thrift.clients.HelperClient;
import in.shop2020.thrift.clients.UserClient;
import in.shop2020.util.CRMConstants;
import in.shop2020.utils.HelperService.Client;
import in.shop2020.utils.HelperServiceException;

import java.text.ParseException;
import java.util.ArrayList;
import java.util.Collections;
import java.util.Date;
import java.util.List;

import org.apache.shiro.SecurityUtils;
import org.apache.thrift.TException;

/**
 * @author mandeep
 * 
 */
public class TicketsController extends BaseController {

    /**
     * 
     */
    private static final long serialVersionUID = 1L;

    List<Ticket>              tickets          = new ArrayList<Ticket>();
    private String            customerEmailId;
    private String            description;
    private String            assigneeEmailId;
    private String            priority;
    private String            category;
    private String            orderId;
    private String[]          agentIds;
    private String            startTimestamp;
    private String            endTimestamp;

    private String            userId;
    private String            id;
    private String            activityDescription;
    private String            status;
    private String            activityType;
    private Ticket            ticket;
    private List<Activity>    activities;
    private String            subject;
    private String            body;
    private String            customerName;
    private String            customerMobileNumber;

    public String index() {
        try {
            if (id != null && !id.isEmpty()) {
                SearchFilter searchFilter = new SearchFilter();
                crmServiceClient = new CRMClient().getClient();
                searchFilter.setTicketId(Long.parseLong(id));
                tickets = crmServiceClient.getTickets(searchFilter);
            }
        } catch (TException e) {
            log.error("Error while getting tickets", e);
            return EXCEPTION;
        }

        return INDEX;
    }

    public String edit() {
        try {
            long ticketId = Long.parseLong(id);
            SearchFilter searchFilter = new SearchFilter();
            searchFilter.setTicketId(ticketId);
            crmServiceClient = new CRMClient().getClient();
            ticket = crmServiceClient.getTickets(searchFilter).get(0);
            activities = crmServiceClient.getActivities(searchFilter);
            subject = createSubjectString(ticket);

            if (ticket.isSetCustomerId()) {
                userId = String.valueOf(ticket.getCustomerId());
            }

            customerEmailId = ticket.getCustomerEmailId();
        } catch (TException e) {
            log.error("Error while loading edit page", e);
            return EXCEPTION;
        }

        return EDIT;
    }

    private String createSubjectString(Ticket ticket) {
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
                + " " + ticket.getCategory().name();
    }

    public String create() {
        try {
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
            Ticket ticket = new Ticket();
            ticket.setDescription(description);
            ticket.setCreatorId(creatorId);
            ticket.setStatus(TicketStatus.OPEN);
            ticket.setPriority(TicketPriority.valueOf(priority));
            ticket.setCategory(TicketCategory.valueOf(category));

            Activity activity = new Activity();
            activity.setDescription("Creating Ticket");
            activity.setType(ActivityType.OTHER);
            activity.setTicketPriority(TicketPriority.valueOf(priority));
            activity.setTicketStatus(TicketStatus.OPEN);
            activity.setCreatorId(creatorId);
            activity.setTicketCategory(TicketCategory.valueOf(category));
            activity.setTicketDescription(description);

            if (orderId != null && !orderId.isEmpty()) {
                ticket.setOrderId(Long.parseLong(orderId));
            }

            if (userId != null && !userId.isEmpty()) {
                ticket.setCustomerId(Long.parseLong(userId));
                activity.setCustomerId(Long.parseLong(userId));
            }
            else {
                User user = null;
                userContextServiceClient = new UserClient().getClient();
                try {
                    if (customerName != null && !customerName.isEmpty()) {
                        ticket.setCustomerName(customerName);
                        activity.setCustomerName(customerName);
                    }

                    if (customerEmailId != null && !customerEmailId.isEmpty()) {
                        ticket.setCustomerEmailId(customerEmailId);
                        activity.setCustomerEmailId(customerEmailId);
                        user = userContextServiceClient.getUserByEmail(customerEmailId);
                    }

                    if ((user == null || user.getUserId() == -1) && customerMobileNumber != null && !customerMobileNumber.isEmpty()) {
                        ticket.setCustomerMobileNumber(customerMobileNumber);
                        activity.setCustomerMobileNumber(customerMobileNumber);
                        user = userContextServiceClient.getUserByMobileNumber(Long.parseLong(customerMobileNumber));
                    }
                } catch (UserContextException e) {
                    log.error("Could not fetch user for: " + customerEmailId + " "
                            + customerMobileNumber + " " + customerName, e);
                }
                
                if (user != null && user.getUserId() != -1) {
                    ticket.setCustomerId(user.getUserId());
                    activity.setCustomerId(user.getUserId());
                }
            }

            // handling null values appropriately
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId).getId();
                ticket.setAssigneeId(assigneeId);
                activity.setTicketAssigneeId(assigneeId);
            }

            crmServiceClient         = new CRMClient().getClient();
            id = String.valueOf(crmServiceClient.insertTicket(ticket, activity));
        } catch (TException e) {
            log.error("Error while creating ticket", e);
            return EXCEPTION;
        }

        return index();
    }

    public boolean isAssigneeEditable() {
        return SecurityUtils.getSubject().hasRole("TeamLead");
    }

    public String searchTickets() throws ParseException {
        try {
            SearchFilter searchFilter = new SearchFilter();
            if (userId != null && !userId.isEmpty()) {
                searchFilter.setCustomerId(Long.parseLong(userId));
            }

            if (agentIds != null && agentIds.length != 0) {
                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
                for (String agentId : agentIds) {
                    searchFilter.getTicketAssigneeIds().add(CRMAuthorizingRealm.getAgent(agentId).getId());
                }
            }

            if (startTimestamp != null && !startTimestamp.isEmpty()) {
                searchFilter.setStartTimestamp(SDF.parse(startTimestamp).getTime());
            }

            if (endTimestamp != null && !endTimestamp.isEmpty()) {
                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
            }

            crmServiceClient         = new CRMClient().getClient();
            tickets = crmServiceClient.getTickets(searchFilter);
        } catch (TException e) {
            String errorString = "Error getting tickets for "
                    + currentAgentEmailId;
            log.error(errorString, e);
            addActionError(errorString);
        }

        return index();
    }

    /**
     * Returns tickets assigned to the current logged in agent
     *
     * @return
     */
    public String getMyOpenTickets() {
        try {
            Agent agent = CRMAuthorizingRealm.getAgent(currentAgentEmailId);

            SearchFilter searchFilter = new SearchFilter();
            searchFilter.setTicketAssigneeIds(Collections.singletonList(agent.getId()));
            crmServiceClient         = new CRMClient().getClient();
            for (Ticket ticket : crmServiceClient.getTickets(searchFilter)) {
                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
                    tickets.add(ticket);
                }
            }
        } catch (TException e) {
            String errorString = "Error getting tickets for "
                    + currentAgentEmailId;
            log.error(errorString, e);
            addActionError(errorString);
        }

        return index();
    }

    public String getUnassignedTickets() {
        try {
            crmServiceClient         = new CRMClient().getClient();
            tickets = crmServiceClient.getUnassignedTickets();
        } catch (TException e) {
            String errorString = "Error getting tickets for "
                    + currentAgentEmailId;
            log.error(errorString, e);
            addActionError(errorString);
        }

        return index();
    }

    public String update() {
        try {
            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
                    .getId();

            // Only subject and close date are editable fields for a ticket
            Ticket ticket = new Ticket();
            ticket.setId(Long.parseLong(id));
            ticket.setDescription(description);
            ticket.setCategory(TicketCategory.valueOf(category));
            ticket.setPriority(TicketPriority.valueOf(priority));
            ticket.setStatus(TicketStatus.valueOf(status));

            // Update when a ticket is closed!
            if (TicketStatus.CLOSED.name().equals(status)) {
                ticket.setCloseDate(new Date().getTime());
            }

            if (activityDescription == null || activityDescription.isEmpty()) {
                activityDescription = "Updating ticket fields";
            }

            Activity activity = new Activity();
            activity.setDescription(activityDescription);
            activity.setType(ActivityType.valueOf(activityType));
            activity.setTicketPriority(TicketPriority.valueOf(priority));
            activity.setTicketStatus(TicketStatus.valueOf(status));
            activity.setCreatorId(creatorId);
            activity.setTicketCategory(TicketCategory.valueOf(category));
            activity.setTicketDescription(description);

            if (userId != null && !userId.isEmpty()) {
                activity.setCustomerId(Long.parseLong(userId));
            }

            log.info(activityType);
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
                log.info("Sending mail");
                Client helperClient = new HelperClient().getClient();
                activity.setUserEmailId(helperClient.saveUserEmailForSending(
                        customerEmailId, CRMConstants.CRM_EMAIL_SENDOR, subject,
                        "<pre>" + body + "</pre>", null, CRMConstants.CRM_EMAIL_TYPE));

                // We change activityType to OTHER when pop up box for email
                // closes
                activity.setDescription("Subject: " + subject + "\n\n"
                        + "Body: " + body);
            }

            // handling null values appropriately
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
                long assigneeId = CRMAuthorizingRealm.getAgent(
                        assigneeEmailId).getId();
                ticket.setAssigneeId(assigneeId);
                activity.setTicketAssigneeId(assigneeId);
            }

            User user = null;
            userContextServiceClient = new UserClient().getClient();
            try {
                if (customerName != null && !customerName.isEmpty()) {
                    ticket.setCustomerName(customerName);
                    activity.setCustomerName(customerName);
                }

                if (customerEmailId != null && !customerEmailId.isEmpty()) {
                    ticket.setCustomerEmailId(customerEmailId);
                    activity.setCustomerEmailId(customerEmailId);
                    user = userContextServiceClient.getUserByEmail(customerEmailId);
                }

                if ((user == null || user.getUserId() == -1) && customerMobileNumber != null && !customerMobileNumber.isEmpty()) {
                    ticket.setCustomerMobileNumber(customerMobileNumber);
                    activity.setCustomerMobileNumber(customerMobileNumber);
                    user = userContextServiceClient.getUserByMobileNumber(Long.parseLong(customerMobileNumber));
                }
            } catch (UserContextException e) {
                log.error("Could not fetch user for: " + customerEmailId + " "
                        + customerMobileNumber + " " + customerName, e);
            }
            
            if (user != null && user.getUserId() != -1) {
                ticket.setCustomerId(user.getUserId());
                activity.setCustomerId(user.getUserId());
            }

            crmServiceClient = new CRMClient().getClient();
            crmServiceClient.updateTicket(ticket, activity);
        } catch (TException e) {
            log.error("Error while updating ticket", e);
            return EXCEPTION;
        } catch (HelperServiceException hse) {
            log.error("Error while sending mail", hse);
            return EXCEPTION;
        }

        return index();
    }

    public User getUser(Long userId) {
        User user = null;

        try {
            userContextServiceClient = new UserClient().getClient();
            user = userContextServiceClient.getUserById(userId);
        } catch (UserContextException e) {
            String errorString = "Could not fetch user for " + userId;
            log.error(errorString, e);
            addActionError(errorString);
        } catch (TException e) {
            String errorString = "Could not create client";
            log.error(errorString, e);
            addActionError(errorString);
        }

        return user;
    }

    public ActivityType[] getActivityTypes() {
        return ActivityType.values();
    }

    public TicketStatus[] getTicketStatuses() {
        return TicketStatus.values();
    }

    public Agent getAgent(long agentId) throws TException {
        return CRMAuthorizingRealm.getAgent(agentId);
    }

    public List<Agent> getAllAgents() {
        return CRMAuthorizingRealm.getAgents();
    }

    public TicketCategory[] getTicketCategories() {
        return TicketCategory.values();
    }

    public TicketPriority[] getTicketPriorities() {
        return TicketPriority.values();
    }

    public List<Ticket> getTickets() {
        return tickets;
    }

    public void setTickets(List<Ticket> tickets) {
        this.tickets = tickets;
    }

    public String getCustomerEmailId() {
        return customerEmailId;
    }

    public void setCustomerEmailId(String customerEmailId) {
        this.customerEmailId = customerEmailId;
    }

    public String getDescription() {
        return description;
    }

    public void setDescription(String description) {
        this.description = description;
    }

    public String getAssigneeEmailId() {
        return assigneeEmailId;
    }

    public void setAssigneeEmailId(String assigneeEmailId) {
        this.assigneeEmailId = assigneeEmailId;
    }

    public String getPriority() {
        return priority;
    }

    public void setPriority(String priority) {
        this.priority = priority;
    }

    public String getCategory() {
        return category;
    }

    public void setCategory(String category) {
        this.category = category;
    }

    public String getOrderId() {
        return orderId;
    }

    public void setOrderId(String orderId) {
        this.orderId = orderId;
    }

    public String[] getAgentIds() {
        return agentIds;
    }

    public void setAgentIds(String[] agentIds) {
        this.agentIds = agentIds;
    }

    public String getStartTimestamp() {
        return startTimestamp;
    }

    public void setStartTimestamp(String startTimestamp) {
        this.startTimestamp = startTimestamp;
    }

    public String getEndTimestamp() {
        return endTimestamp;
    }

    public void setEndTimestamp(String endTimestamp) {
        this.endTimestamp = endTimestamp;
    }

    public String getUserId() {
        return userId;
    }

    public void setUserId(String userId) {
        this.userId = userId;
    }

    public String getId() {
        return id;
    }

    public void setId(String id) {
        this.id = id;
    }

    public String getActivityDescription() {
        return activityDescription;
    }

    public void setActivityDescription(String activityDescription) {
        this.activityDescription = activityDescription;
    }

    public String getStatus() {
        return status;
    }

    public void setStatus(String status) {
        this.status = status;
    }

    public String getActivityType() {
        return activityType;
    }

    public void setActivityType(String activityType) {
        this.activityType = activityType;
    }

    public Ticket getTicket() {
        return ticket;
    }

    public void setTicket(Ticket ticket) {
        this.ticket = ticket;
    }

    public List<Activity> getActivities() {
        return activities;
    }

    public void setActivities(List<Activity> activities) {
        this.activities = activities;
    }

    public String getSubject() {
        return subject;
    }

    public void setSubject(String subject) {
        this.subject = subject;
    }

    public String getBody() {
        return body;
    }

    public void setBody(String body) {
        this.body = body;
    }

    public String getCustomerName() {
        return customerName;
    }

    public void setCustomerName(String customerName) {
        this.customerName = customerName;
    }

    public String getCustomerMobileNumber() {
        return customerMobileNumber;
    }

    public void setCustomerMobileNumber(String customerMobileNumber) {
        this.customerMobileNumber = customerMobileNumber;
    }
}