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Rev 36004 Rev 36033
Line 103... Line 103...
103 
            int rbmAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L1, fofoId);
 103 
            int rbmAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L1, fofoId);
104 
            if (rbmAuthUserId > 0) {
 104 
            if (rbmAuthUserId > 0) {
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                AuthUser user = authRepository.selectById(rbmAuthUserId);
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                AuthUser user = authRepository.selectById(rbmAuthUserId);
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                if (user != null) {
 106 
                if (user != null) {
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                    l1Contacts.add(buildContact(user, "RBM", "#1a7a4c",
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                    l1Contacts.add(buildContact(user, "RBM", "#1a7a4c",
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                            "First point of contact for all queries", true, true, false, true));
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                            "First point of contact for all queries", true, true, false, false));
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                }
 109 
                }
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            }
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            }
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        } catch (Exception e) {
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        } catch (Exception e) {
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            LOGGER.warn("Could not fetch RBM for fofoId: {}", fofoId, e);
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            LOGGER.warn("Could not fetch RBM for fofoId: {}", fofoId, e);
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        }
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        }
Line 117... Line 117...
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            int abmAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1, fofoId);
 117 
            int abmAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1, fofoId);
118 
            if (abmAuthUserId > 0) {
 118 
            if (abmAuthUserId > 0) {
119 
                AuthUser user = authRepository.selectById(abmAuthUserId);
 119 
                AuthUser user = authRepository.selectById(abmAuthUserId);
120 
                if (user != null) {
 120 
                if (user != null) {
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                    l1Contacts.add(buildContact(user, "ASM", "#1a7a4c",
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                    l1Contacts.add(buildContact(user, "ASM", "#1a7a4c",
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                            "Sales support and regional queries", true, true, false, true));
 122 
                            "Sales support and regional queries", true, true, false, false));
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                }
 123 
                }
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            }
 124 
            }
125 
        } catch (Exception e) {
 125 
        } catch (Exception e) {
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            LOGGER.warn("Could not fetch ABM for fofoId: {}", fofoId, e);
 126 
            LOGGER.warn("Could not fetch ABM for fofoId: {}", fofoId, e);
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        }
 127 
        }
Line 137... Line 137...
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        try {
 137 
        try {
138 
            int rbmManagerAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L2, fofoId);
 138 
            int rbmManagerAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L2, fofoId);
139 
            if (rbmManagerAuthUserId > 0) {
 139 
            if (rbmManagerAuthUserId > 0) {
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                AuthUser user = authRepository.selectById(rbmManagerAuthUserId);
 140 
                AuthUser user = authRepository.selectById(rbmManagerAuthUserId);
141 
                if (user != null) {
 141 
                if (user != null) {
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                    l2Contacts.add(buildContact(user, "RBM MANAGER", "#7c3aed",
 142 
                    l2Contacts.add(buildContact(user, "RBM Manager", "#7c3aed",
143 
                            "For escalated regional matters", true, true, false, true));
 143 
                            "For escalated regional matters", true, true, false, false));
144 
                }
 144 
                }
145 
            }
 145 
            }
146 
        } catch (Exception e) {
 146 
        } catch (Exception e) {
147 
            LOGGER.warn("Could not fetch RBM Manager for fofoId: {}", fofoId, e);
 147 
            LOGGER.warn("Could not fetch RBM Manager for fofoId: {}", fofoId, e);
148 
        }
 148 
        }
Line 152... Line 152...
152 
            int bmAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2, fofoId);
 152 
            int bmAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2, fofoId);
153 
            if (bmAuthUserId > 0) {
 153 
            if (bmAuthUserId > 0) {
154 
                AuthUser user = authRepository.selectById(bmAuthUserId);
 154 
                AuthUser user = authRepository.selectById(bmAuthUserId);
155 
                if (user != null) {
 155 
                if (user != null) {
156 
                    l2Contacts.add(buildContact(user, "BM", "#1e6091",
 156 
                    l2Contacts.add(buildContact(user, "BM", "#1e6091",
157 
                            "Handles: Orders, Stock, Schemes", true, true, false, true));
 157 
                            "Handles: Orders, Stock, Schemes", true, true, false, false));
158 
                }
 158 
                }
159 
            }
 159 
            }
160 
        } catch (Exception e) {
 160 
        } catch (Exception e) {
161 
            LOGGER.warn("Could not fetch BM for fofoId: {}", fofoId, e);
 161 
            LOGGER.warn("Could not fetch BM for fofoId: {}", fofoId, e);
162 
        }
 162 
        }
Line 179... Line 179...
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        try {
 179 
        try {
180 
            int brandingAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_DESIGN, EscalationType.L1, fofoId);
 180 
            int brandingAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_DESIGN, EscalationType.L1, fofoId);
181 
            if (brandingAuthUserId > 0) {
 181 
            if (brandingAuthUserId > 0) {
182 
                AuthUser user = authRepository.selectById(brandingAuthUserId);
 182 
                AuthUser user = authRepository.selectById(brandingAuthUserId);
183 
                if (user != null) {
 183 
                if (user != null) {
184 
                    l2Contacts.add(buildContact(user, "BRANDING", "#1a7a4c",
 184 
                    l2Contacts.add(buildContact(user, "Branding", "#1a7a4c",
185 
                            "Brand guidelines and marketing support", false, false, true, false));
 185 
                            "Brand guidelines and marketing support", false, false, true, false));
186 
                }
 186 
                }
187 
            }
 187 
            }
188 
        } catch (Exception e) {
 188 
        } catch (Exception e) {
189 
            LOGGER.warn("Could not fetch Branding Manager for fofoId: {}", fofoId, e);
 189 
            LOGGER.warn("Could not fetch Branding Manager for fofoId: {}", fofoId, e);
Line 201... Line 201...
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            int grievanceAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_CRM, EscalationType.L1, fofoId);
 201 
            int grievanceAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_CRM, EscalationType.L1, fofoId);
202 
            if (grievanceAuthUserId > 0) {
 202 
            if (grievanceAuthUserId > 0) {
203 
                AuthUser user = authRepository.selectById(grievanceAuthUserId);
 203 
                AuthUser user = authRepository.selectById(grievanceAuthUserId);
204 
                if (user != null) {
 204 
                if (user != null) {
205 
                    l3Contacts.add(buildContact(user, "GRIEVANCE OFFICER", "#dc2626",
 205 
                    l3Contacts.add(buildContact(user, "GRIEVANCE OFFICER", "#dc2626",
206 
                            "For unresolved issues & formal complaints", false, false, true, true));
 206 
                            "For unresolved issues & formal complaints", false, false, true, false));
207 
                }
 207 
                }
208 
            }
 208 
            }
209 
        } catch (Exception e) {
 209 
        } catch (Exception e) {
210 
            LOGGER.warn("Could not fetch Grievance Manager for fofoId: {}", fofoId, e);
 210 
            LOGGER.warn("Could not fetch Grievance Manager for fofoId: {}", fofoId, e);
211 
        }
 211 
        }