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<script>
 1 
<script>
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$('#myModal').on('hidden.bs.modal', function (e) {
 2 
    $('#myModal').on('hidden.bs.modal', function (e) {
3 
  $(".activity-container .modal-body").empty();
 3 
        $(".activity-container .modal-body").empty();
4 
});
 4 
    });
5 
 $(function(){
 5 
    $(function () {
6 
 	getPartnerAheadOptions($("#typeaheadpartnernameforassignee"),function(selectedPartner){
 6 
        getPartnerAheadOptions($("#typeaheadpartnernameforassignee"), function (selectedPartner) {
7 
		$("#assignee-ticket-search-by-partner-name").data('id',selectedPartner.partnerId);
 7 
            $("#assignee-ticket-search-by-partner-name").data('id', selectedPartner.partnerId);
8 
		$("#assignee-partner-name-input").val(selectedPartner.partnerId);
 8 
            $("#assignee-partner-name-input").val(selectedPartner.partnerId);
9 
	});
 9 
        });
10 
});
 10 
    });
11 
 
 11 
 
12 
 
 12 
 
13 
   $(document).ready(function () {
13 
    $(document).ready(function () {
14
14 
 
15 
       $('#ticket-table thead tr').clone(true).appendTo('#ticket-table thead');
 15 
        $('#ticket-table thead tr').clone(true).appendTo('#ticket-table thead');
16 
        $('#ticket-table thead tr:eq(1) th').each(function (i) {
 16 
        $('#ticket-table thead tr:eq(1) th').each(function (i) {
17 
            var title = $(this).text();
 17 
            var title = $(this).text();
18 
            $(this).html('<input type="text" style = "width:60%;" placeholder="Search ' + title + '" />');
 18 
            $(this).html('<input type="text" style = "width:60%;" placeholder="Search ' + title + '" />');
19 
 
 19 
 
20 
            $('input', this).on('keyup change', function () {
 20 
            $('input', this).on('keyup change', function () {
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25 
                            .draw();
 25 
                            .draw();
26 
                }
 26 
                }
27 
            });
 27 
            });
28 
        })
 28 
        })
29 
 
 29 
 
30 
       var table = $('#ticket-table').DataTable({
 30 
        var table = $('#ticket-table').DataTable({
31 
            orderCellsTop: true,
 31 
            orderCellsTop: true,
32 
            fixedHeader: true
 32 
            fixedHeader: true
33 
        })
 33 
        })
34
34 
 
35 
  });
 35 
    });
36 
</script>
 36 
</script>
37 
#parse("activity-modal-styles.vm")
 37 
#parse("activity-modal-styles.vm")
38 
<section class="wrapper">
 38 
<section class="wrapper">
39 
	<div class="row">
 39 
    <div class="row">
40 
		<div class="col-lg-12">
 40 
        <div class="col-lg-12">
41 
			<h3 class="page-header"><i class="icon_document_alt"></i>TICKET</h3>
 41 
            <h3 class="page-header"><i class="icon_document_alt"></i>TICKET</h3>
42 
			<ol class="breadcrumb">
 42 
            <ol class="breadcrumb">
43 
				<li><i class="fa fa-home"></i><a href="${rc.contextPath}/dashboard">Home</a></li>
 43 
                <li><i class="fa fa-home"></i><a href="${rc.contextPath}/dashboard">Home</a></li>
44 
				<li><i class="icon_document_alt"></i>My Ticket</li>
44 
                <li><i class="icon_document_alt"></i>My Ticket</li>
45 
			</ol>
 45 
            </ol>
46 
		</div>
 46 
        </div>
47 
	</div>
 47 
    </div>
48 
	<div class = "row">
 48 
    <div class="row">
49 
				<div class="col-lg-2 form-group">
 49 
        <div class="col-lg-2 form-group">
50 
						<select class="form-control input-sm" id = "ticketStatus" name="ticketStatus" placeholder="Type">
 50 
            <select class="form-control input-sm" id="ticketStatus" name="ticketStatus" placeholder="Type">
51 
						#foreach($ticketStatus in $ticketStatusValues)
 51 
                #foreach($ticketStatus in $ticketStatusValues)
52 
							#if($ticketStatus=="RESOLVED")
 52 
                    #if($ticketStatus=="RESOLVED")
53 
									#if($roleType)
 53 
                        #if($roleType)
54 
											#if($selectedticketStatus==$ticketStatus)
 54 
                            #if($selectedticketStatus==$ticketStatus)
55 
												<option value="$ticketStatus" selected>$ticketStatus</option>
 55 
                                <option value="$ticketStatus" selected>$ticketStatus</option>
56 
											#else
 56 
                            #else
57 
												<option value="$ticketStatus">$ticketStatus</option>
 57 
                                <option value="$ticketStatus">$ticketStatus</option>
58 
											#end
 58 
                            #end
59 
									#end
 59 
                        #end
60 
							#else
 60 
                    #else
61 
									#if($selectedticketStatus==$ticketStatus)
 61 
                        #if($selectedticketStatus==$ticketStatus)
62 
												<option value="$ticketStatus" selected>$ticketStatus</option>
 62 
                            <option value="$ticketStatus" selected>$ticketStatus</option>
63 
									#else
 63 
                        #else
64 
												<option value="$ticketStatus">$ticketStatus</option>
 64 
                            <option value="$ticketStatus">$ticketStatus</option>
65 
									#end
 65 
                        #end
66 
							#end
 66 
                    #end
67 
						#end
 67 
                #end
68 
		             	</select>
 68 
            </select>
69 
				</div>
 69 
        </div>
70 
				<div class="col-lg-2 form-group">
 70 
        <div class="col-lg-2 form-group">
71 
						<select class="form-control input-sm" id = "orderBy" name="orderBy" placeholder="Type">
 71 
            <select class="form-control input-sm" id="orderBy" name="orderBy" placeholder="Type">
72 
						#foreach($orderby in $orderByValues)
 72 
                #foreach($orderby in $orderByValues)
73 
							#if($orderby=="UNSORTED")
 73 
                    #if($orderby=="UNSORTED")
74 
							#else
 74 
                    #else
75 
									#if($selectedorderby==$orderby)
 75 
                        #if($selectedorderby==$orderby)
76 
											#if($orderby=="ASCENDING")
 76 
                            #if($orderby=="ASCENDING")
77 
												<option value="$orderby" selected>OLD TO NEW</option>
 77 
                                <option value="$orderby" selected>OLD TO NEW</option>
78 
											#else
 78 
                            #else
79 
												<option value="$orderby" selected>NEW TO OLD</option>
 79 
                                <option value="$orderby" selected>NEW TO OLD</option>
80 
											#end
 80 
                            #end
81 
									#else
 81 
                        #else
82 
											#if($orderby=="ASCENDING")
 82 
                            #if($orderby=="ASCENDING")
83 
												<option value="$orderby">OLD TO NEW</option>
 83 
                                <option value="$orderby">OLD TO NEW</option>
84 
											#else
 84 
                            #else
85 
												<option value="$orderby">NEW TO OLD</option>
 85 
                                <option value="$orderby">NEW TO OLD</option>
86 
											#end
 86 
                            #end
87 
									#end
 87 
                        #end
88 
							#end
 88 
                    #end
89 
						#end
 89 
                #end
90 
		             	</select>
 90 
            </select>
91 
				</div>
 91 
        </div>
92 
				#if($roleType)
 92 
        #if($roleType)
93 
				<div class="col-lg-6 form-group pull-right">
 93 
        <div class="col-lg-6 form-group pull-right">
94 
					<div class="col-lg-6">
 94 
            <div class="col-lg-6">
95 
        		<select class="form-control" id = "assigneesearchType" name = "assigneesearchType" placeholder="Search Type">
 95 
                <select class="form-control" id="assigneesearchType" name="assigneesearchType"
- 
 
 96 
                        placeholder="Search Type">
96 
					<option value="" disabled selected>Search Type</option>
 97 
                    <option value="" disabled selected>Search Type</option>
97 
					#foreach($searchType1 in $ticketSearchTypes)
 98 
                    #foreach($searchType1 in $ticketSearchTypes)
98 
					#if($ticketSearchType.getValue()==$searchType1.getValue())
 99 
                        #if($ticketSearchType.getValue()==$searchType1.getValue())
99 
						<option value="$searchType1" selected>$ticketSearchType.getValue()</option>
 100 
                            <option value="$searchType1" selected>$ticketSearchType.getValue()</option>
100 
						#else
 101 
                        #else
101 
						<option value="$searchType1">$searchType1.getValue()</option>
 102 
                            <option value="$searchType1">$searchType1.getValue()</option>
102 
						#end
 103 
                        #end
103 
					#end
 104 
                    #end
104 
             	</select>
 105 
                </select>
105 
        	</div>
 106 
            </div>
106
107 
 
107
108 
 
108 
        	<div class="col-lg-6">
 109 
            <div class="col-lg-6">
109 
        	<input type="hidden" id="assignee-partner-name-input" name="assignee-partner-name-input" value="">
 110 
                <input type="hidden" id="assignee-partner-name-input" name="assignee-partner-name-input" value="">
110 
        	<div class="assigneebyPartnerName" style="display: none;">
 111 
                <div class="assigneebyPartnerName" style="display: none;">
111 
			  <div class="input-group">
 112 
                    <div class="input-group">
- 
 
 113 
                        <input placeholder="Partner Name" type="text" class="typeahead form-control"
112 
		    	<input placeholder="Partner Name" type="text" class="typeahead form-control" id="typeaheadpartnernameforassignee" value="" name="Item" data-provide="typeahead" autocomplete="off">
 114 
                               id="typeaheadpartnernameforassignee" value="" name="Item" data-provide="typeahead"
- 
 
 115 
                               autocomplete="off">
113 
	    		<span class="input-group-btn">
 116 
                        <span class="input-group-btn">
114 
	      			<button class="btn btn-primary" id="assignee-ticket-search-by-partner-name" type="button" data-id="">Go!</button>
 117 
	      			<button class="btn btn-primary" id="assignee-ticket-search-by-partner-name" type="button"
- 
 
 118 
                            data-id="">Go!</button>
115 
	    		</span>
 119 
	    		</span>
116 
	          </div>
 120 
                    </div>
117 
	          </div>
 121 
                </div>
118 
	          <div class="assigneebyTicketId" style="display: none;">
 122 
                <div class="assigneebyTicketId" style="display: none;">
119 
			  <div class="input-group">
 123 
                    <div class="input-group">
120 
		    	<input placeholder="Ticket Id" type="text" class="form-control" id="assignee-search-by-ticketId" value="">
 124 
                        <input placeholder="Ticket Id" type="text" class="form-control" id="assignee-search-by-ticketId"
- 
 
 125 
                               value="">
121 
	    		<span class="input-group-btn">
 126 
                        <span class="input-group-btn">
122 
	      			<button class="btn btn-primary" id="assignee-retailer-details-search-button-by-ticketId" type="button">Go!</button>
 127 
	      			<button class="btn btn-primary" id="assignee-retailer-details-search-button-by-ticketId"
- 
 
 128 
                            type="button">Go!</button>
123 
	    		</span>
 129 
	    		</span>
124 
	          </div>
 130 
                    </div>
125 
	          </div>
 131 
                </div>
126 
			</div>
 132 
            </div>
127 
			#end
 133 
        #end
128 
			</div>
 134 
    </div>
129 
				</div>
 135 
    </div>
130 
<div id="my-ticket-table">
 136 
    <div id="my-ticket-table">
131 
		<div class="row">
 137 
        <div class="row">
132 
	    	<div class="col-lg-12">
 138 
            <div class="col-lg-12">
133 
	    		<table class="table table-border table-condensed table-bordered" id="ticket-table">
 139 
                <table class="table table-border table-condensed table-bordered" id="ticket-table">
134 
	    		<thead>
 140 
                    <thead>
135
- 
 
136
- 
 
137 
	    				<tr>
 141 
                    <tr>
138 
	    					<th>Ticket Id</th>
 142 
                        <th>Ticket Id</th>
139 
	    					#if($roleType)
 143 
                        #if($roleType)
140 
	    					<th>Partner</th>
 144 
                            <th>Partner</th>
141 
	    					#end
 145 
                        #end
142 
	    					<th>Category</th>
 146 
                        <th>Category</th>
143 
	    					<th>SubCategory</th>
 147 
                        <th>SubCategory</th>
144 
	    				    <th>Message</th>
 148 
                        <th>Message</th>
145 
							<th>Created By</th>
 149 
                        <th>Created By</th>
146 
	    					<th>Created TimeStamp</th>
 150 
                        <th>Created TimeStamp</th>
147 
	    					#if($roleType)
 151 
                        #if($roleType)
148 
	    					<th>Action</th>
 152 
                            <th>Action</th>
149 
	    					#else
 153 
                        #else
150 
	    					<th>Action</th>
 154 
                            <th>Action</th>
151 
	    					#end
 155 
                        #end
152 
	    				</tr>
 156 
                    </tr>
153 
	    			</thead>
157 
                    </thead>
154 
	    				<tbody>
 158 
                    <tbody>
155 
	    				#if($tickets.size()>0)
 159 
                        #if($tickets.size()>0)
156 
	 							#foreach($ticket in $tickets)
 160 
                            #foreach($ticket in $tickets)
157 
	 							<tr>
 161 
                            <tr>
158 
	 							<td>$ticket.getId()</td>
 162 
                                <td>$ticket.getId()</td>
159 
	 							#if($roleType)
 163 
                                #if($roleType)
160 
	 							<td>$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()</td>
 164 
                                    <td>$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()</td>
161 
	    						#end
 165 
                                #end
162 
	    					    <td>$subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getName()</td>
 166 
                                <td>$subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getName()</td>
163
167 
 
164 
			    				<td><a href="#" data-toggle="modal" data-target="#myModal" data-ticketid="$ticket.getId()" data-internal="true" data-role="$roleType" data-crm="$isCrmUser" id="activities" data-assignee="$authUserIdAndAuthUserMap.get($ticket.getId()).getFirstName()">$subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).getName()</a></td>
 168 
                                <td><a href="#" data-toggle="modal" data-target="#myModal"
165 
									<td>$activityMap.get($ticket.getId()).get(0).getMessage()</td>
 169 
                                       data-ticketid="$ticket.getId()" data-internal="true" data-role="$roleType"
- 
 
 170 
                                       data-crm="$isCrmUser" class="activities-link"
- 
 
 171 
                                       data-assignee="#if($authUserIdAndAuthUserMap.get($ticket.getId()))$authUserIdAndAuthUserMap.get($ticket.getId()).getFirstName()#end">$subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).getName()</a>
- 
 
 172 
                                </td>
- 
 
 173 
                                <td>#if($activityMap.get($ticket.getId()) && $activityMap.get($ticket.getId()).size() > 0)$activityMap.get($ticket.getId()).get(0).getMessage()#else
- 
 
 174 
                                    -#end</td>
166 
									#if($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy() > 0)
 175 
                                #if($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy() > 0)
167 
										<td>$authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getFirstName() $authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getLastName()</td>
 176 
                                    <td>$authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getFirstName() $authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getLastName()</td>
168 
									#else
 177 
                                #else
169 
										<td>Partner</td>
 178 
                                    <td>Partner</td>
170 
									#end
 179 
                                #end
171
180 
 
172 
			    					<td>$ticket.getFormattedCreateTimestamp()</td>
 181 
                                <td>$ticket.getFormattedCreateTimestamp()</td>
173 
			    					#if($roleType)
 182 
                                #if($roleType)
174 
			    						#if($ticket.getCloseTimestamp())
 183 
                                    #if($ticket.getCloseTimestamp())
175 
			    							<td>$ticket.getFormattedCloseTimestamp()</td>
 184 
                                        <td>$ticket.getFormattedCloseTimestamp()</td>
176 
			    						#else
 185 
                                    #else
177 
			    						#if($ticket.getLastActivity()=="RESOLVED")
 186 
                                        #if($ticket.getLastActivity()=="RESOLVED")
178 
			    							<td>Resolved</td>
 187 
                                            <td>Resolved</td>
179 
			    							#else
 188 
                                        #else
- 
 
 189 
                                            ## Only CRM users can mark tickets as resolved
- 
 
 190 
                                            #if($isCrmUser)
- 
 
 191 
                                                <td>
- 
 
 192 
                                                    <button class="btn btn-primary ticket-last-activity"
180 
			    							<td><button class="btn btn-primary" id="ticket-last-activity" data-ticketid="$ticket.getId()" data-activity="$resolved">Resolved</button></td>
 193 
                                                            data-ticketid="$ticket.getId()" data-activity="$resolved">
- 
 
 194 
                                                        Resolved
- 
 
 195 
                                                    </button>
- 
 
 196 
                                                </td>
- 
 
 197 
                                            #else
- 
 
 198 
                                                <td><span class="label label-warning">Pending Resolution</span></td>
- 
 
 199 
                                            #end
181 
			    							#end
 200 
                                        #end
182 
			    						#end
 201 
                                    #end
183 
	    							#else
 202 
                                #else
184 
	    								#if($ticket.getCloseTimestamp())
 203 
                                    #if($ticket.getCloseTimestamp())
185 
	    									<td>Closed</td>
 204 
                                        <td>Closed</td>
186 
	    								#else
 205 
                                    #else
187 
	    								#if($ticket.getLastActivity()=="RESOLVED")
 206 
                                        #if($ticket.getLastActivity()=="RESOLVED")
- 
 
 207 
                                            <td>
- 
 
 208 
                                                <button class="btn btn-primary ticket-last-activity"
188 
			    							<td><button class="btn btn-primary" id="ticket-last-activity" data-ticketid="$ticket.getId()" data-activity="$resolved-accepted">Resolved</button>
 209 
                                                        data-ticketid="$ticket.getId()"
189 
			    							<button class="btn btn-danger" id="ticket-last-activity" data-ticketid="$ticket.getId()" data-activity="$resolved-rejected">Reopen</button></td>
 210 
                                                        data-activity="$resolved-accepted">Accept
190 
			    							#else
 211 
                                                </button>
- 
 
 212 
                                                <button class="btn btn-danger ticket-last-activity"
191 
			    							<td><button class="btn btn-primary" id="ticket-last-activity" data-ticketid="$ticket.getId()" data-activity="$resolved-accepted" disabled>Resolved</button>
 213 
                                                        data-ticketid="$ticket.getId()"
192 
			    							<button class="btn btn-danger" id="ticket-last-activity" data-ticketid="$ticket.getId()" data-activity="$resolved-rejected" disabled>Reopen</button></td>
 214 
                                                        data-activity="$resolved-rejected">Reopen
- 
 
 215 
                                                </button>
- 
 
 216 
                                            </td>
- 
 
 217 
                                        #else
- 
 
 218 
                                            <td><span class="label label-info">In Progress</span></td>
193 
			    							#end
 219 
                                        #end
194 
			    							#end
 220 
                                    #end
195 
			    						#end
 221 
                                #end
196 
			    				</tr>
 222 
                            </tr>
197 
			    				#end
 223 
                            #end
198 
			    				#else
 224 
                        #else
199 
			    				<tr>
 225 
                        <tr>
200 
		    					<td colspan="12" style="text-align:center;">NO MATCHING DATA FOUND FOR CRITERIA</td>
 226 
                            <td colspan="12" style="text-align:center;">NO MATCHING DATA FOUND FOR CRITERIA</td>
201 
		    					</tr>
 227 
                        </tr>
202 
			    				#end
 228 
                        #end
203 
	    			</tbody>
 229 
                    </tbody>
204 
	    		</table>
 230 
                </table>
205 
	    	</div>
 231 
            </div>
206 
	    </div>
 232 
        </div>
207 
    </div>
 233 
    </div>
208 
 
 234 
 
209 
    </section>
 235 
</section>
210 
<div id="ticket-details-container" style="background:white;background-color:white;">
 236 
<div id="ticket-details-container" style="background:white;background-color:white;">
211 
</div>
 237 
</div>
212 
#set($showFileUpload = true)
 238 
#set($showFileUpload = true)
213 
#parse("activity-modal.vm")
 239 
#parse("activity-modal.vm")